Gerber Collision & Glass

For having to deal with such a pain in the ass issue Gerber employees made it the best possible experience it could be. From the friendly jokes to the cheery chirping bird this was a great experience. My car was fixed same day and looks great!

I’d rank customer service, communication, and timeliness 2-​stars. Repairs bumped it up to the rating of three stars. Overall not very happy with this particular locations overall performance.

I brought my suv in for some minor paint work, unrelated to an insurance claim. I found the service department to be easy to work with and their estimate to be very reasonable. I received updates on the status of the repairs every 2-​days and the job was completed on schedule. The work was done well and the technicians were also able to clear up the cloudiness of my plastic headlight covers. Great overall experience. Would strongly recommend Gerber at this location on south santa fe.

This has not been fixed or addressed! I spoke with the manager and he called me a liar (see pictures) those pictures were AFTER I sent the truck back in to get buffed out. The mechanic pressed so hard to get the sand bubbles off the gas lid he bent it. Now it hangs down when I drive me truck around town. When I called the manager back he said the reason so much dirt was under the paint was due to the fact they are so close to Santa Fe rd!!! WTF??? You are a body shop!!! Don’t paint cars there if you can’t do a good job. Please call me I still want this fixed.

My ony advice is «Tread Carefully». My insurance company referred me to Gerber. My accident occurred just after a snow storm, so most autobody shops were booked three weeks out. In my situation, a minor front bumber/​fender issue, it had somehow messed up my driver door (though not visible from the outside) and it would not open. I could not continue for three weeks without a functioning front door. Gerber was able to get me in within 3 – 4 days! My adjuster told me that the repairs should not take longer than 4 – 5 days, but when I got the car into the shop they indicated it would take over two weeks! The replacement included a new front bumper, driver side fender, driver side headlight and driver side mirror. No engine or wheel damage, but they were going to do a realignment just in case.
About three days into the repair they claimed my adjuster ordered the wrong headlight and that caused a delay of a couple more days. Then the day before I was to pick up my car, they called to say that Mazda had delvered the wrong bumper… another three day delay! Convenient that it was never THEIR fault.
When I finally picked up my car, I thought all was well. But a couple of days later, I went to roll down my driver side window and a horrible scratching occurred. I called the shop and they got me in very quickly. Turns out that the tech didn’t secure down a bar property inside the door when they replaced my side mirror. Now I have minor scratching on my dirver side window, which of course is impossible to prove who did what. even though they admit to the improper finish on the door. Then a couple days later, I went to hand wash my car and noticed that a large piece of plastic from the fender that should have been UNDER the hood/​windshield section, was sticking up. Again I took it back and they apologized for the error and loosened the fender to put everything back together as it should have been in the first place.
Bottom line, although Jason and John were always very kind to me and trying to do their best, I wouldn’t trust their techs for even the most minor of jobs… my case in point. If you choose to or must use them, give your car a THOROUGH inspection before taking it off their lot.

Amazing service and amazing work! My car got hit jamming the drivers side door open. I didn’t think it could be fixed. Now, it looks great! The customer service was amazing! I would highly recommend them to anyone!

Heroes! Heroes, I tell ya!
My car has finally been fixed, and they even… washed… AND vacuumed it! It smells lemony-​fresh, and you (almost) can’t tell I have a four-​legged shedding machine.
Amazing.
I offered to help, but they wouldn’t let me. Most importantly, my car is FIXED! Wahooooo. It took forever, but that’s not entirely their fault. (I would love Saturday morning hours.)
Thanks, guys! Hope you win the WOW contest :)

My car was in a wreck and Darcy and Dave made sure I was taken care of. I picked it up and it was pulling to one side and I called them back, they put me into a rental at no charge adjusted things and I was on my way again.
I hope I never need their services again, but if I do, I know where to go.

AWESOME place!
The people are prompt, kind and patient! My car looks brand new… they DETAILED the inside of my car which was disgusting, and now the interior looks brand new — hopefully do not need to go back; however, if I ever need body work again I will go here for sure!!!

Everyone at Gerber Collision & Glass made the repair process of my vehicle as easy as it could have been. They fully restored my car to the condition it was previously, matched the paint perfectly and kept me in the loop throughout the whole thing. While I hope nobody hits my car again, if they did I would bring it back to Paul and Winfield.