First Class Housekeeping & Maid Service

I’m super bummed that my last experience with First Class wasn’t very good. They estimated it would take a group of two women three hours to clean my house, at $ 65 an hour. I was out of the house for a little under two hours, and when I came back they were already done. They managed to knock one of my blind opener wands off and twist up several of my other blinds without bothering to straighten them out. The house was moderately clean, but not amazing by any stretch. I was charged more than $ 200 for the cleaning and when I called to say that they were only at my house for 2 hours, I was told that the cleaners filled out their time sheets for 3 hours+, so that’s what they were charging me for. They did say that if I wanted to talk to the owner about it I could, so there is that at least. I’m sticking with two stars rather than one because I’ve had positive experiences in the past. I doubt I’ll use them again, which is unfortunate because I’ve been looking for a good housecleaning service.

I have to start by saying I just moved to the area and needed someone to do a deep, deep cleaning of the house I bought. I found this company because of Unilocal.
First crew came on a Tuesday around 10 a.m. and they were a little early… which was a good thing. It took them all day to clean my house, but by the time they were finished I was really, really disappointed. The house didn’t feel clean at all and I had to redo a lot of things. A lot of cabinets weren’t even wiped down. Needless to say they didn’t even have to vacuum or mop because I was having the carpets/​tiled professionally cleaned that same day. It still took them over 6 hours.
Fast forward a few days later and someone from the company called to follow with the cleaning. I was honest with him and told him I wasn’t happy at all and was going to have to hire someone else to come and clean up the house. He called me right back and said they were sending another crew out to my house to clean it again over the weekend.
The girls that came a second time were A-​MAZING! They did a wonderful job. They were incredibly hard workers and the best crew the company had. They did get all of the grim off everywhere. The place even smelled clean, something that didn’t happen with the first cleaning crew. I am so happy this company did the right thing and sent another crew over to clean. I was impressed.

Absolutely awful! I had a move– out clean scheduled for 10:00am with emphasis that our landlord would be there at 5 that day to do walk-​through. Around 10:30 I called to make sure they were coming and no answer. The company bailed with not even a courtesy call and left us hanging trying to find a last minute cleaning on a Sunday (hardly anyone was even open). If I could give 0 stars I would. Completely unreliable.

They did a good job of cleaning my house. Two ladies spent about 6 hours in my 2,100 sq. ft. ranch with 4 bedrooms and 2 bathrooms. Definitely a little pricy, but for a deep clean every 2 – 3 months not a bad choice. If they were a little cheaper, I’d use them regularly.

I used First Class for a Deep Cleaning of my Capital Hill Apartment. They showed up on time, allowed me to stick around while they cleaned and did an amazing job.
The price was a bit higher than I expected, but was exactly what I was quoted on the phone. Two ladies cleaned my place for over two hours from top to bottom and the results far exceeded my expectations!

The cleaning itself was great. However, they have never been on time. Blown off once, a couple of hours late another time. No calls from them.

This is a great story for how to NOT run a business. It’s actually laughable.
So, I scheduled a cleaning with this company 3 weeks in advance so I could have them clean my condo before a dinner party. They gave me the rate and I agreed it was acceptable. Fast forward to the day that it was supposed to be cleaned. I am waiting for them to arrive at 3:00. I receive an email from the company 10 minutes before 3:00 to call them. When I call they say that the crew cannot find my apartment which is unclear to me how that is possible in todays age of google maps and cell phones. Anyhow, I get a call back from them 30 minutes later and this is what they tell me, «Hi sir, soooo, it doesn’t look like we are going to be able to clean your house today, does tomorrow work for you? Also, I spoke with the manager and it’s actually going to cost more than we originally quoted you» …I was flabbergasted and then repeated back to the woman what she just said, i said, «Let’s just repeat what just happened so I can be clear», «I schedule a cleaning with you 3 weeks in advance, you then call me the day of the cleaning and tell me that not only are you not going to come clean but that if you do come clean your are going to charge me more for some arbitrary reason???»…I could hear the girl on the other end of the phone realize how wrong they were and then she backpedaled and said that she would talk to her manager .
Long story short… I will never ever attempt to use this service again. It’s ironic that I am writing this review because this is the first time I have ever reviewed something on Unilocal and only did so because this company sent me a link to tell them how they did…
Whelp, here you go dipshits… I hope other people don’t have the same experience I did. And if you want to contact me to try and make things right, I’m all ears.

UPDATE: They called me the following day and rescheduled my appointment, giving me a discount. Apparently there was a problem with the receptionist. They did a wonderful job cleaning and despite my original dismay, I would use them again.
I wish that I could give it zero stars because I received zero service. I made an appointment for a Sunday at noon, and when they did not show up or call by 12:30, I called and left a message saying I had to leave. No return call. When I got back to my apartment that evening, I found they had never come to clean and hadn’t tried to call me all day. So I called and left another message. I called again the following morning after their office had opened, with no answer again. VERY unprofessional!

Unfortunately, after nearly two years of having this company clean our home, we are terminating the relationship. The teams do not arrive on time consistently, they leave early, and they do not complete tasks as requested. More often than not, they do not vacuum/​mop the back stairway (I’ve actually had to go to their car and get them back I side to clean it after they disagreed with me) and do not vacuum the sofa. Granted we have 3 dogs, which adds to the mess, but there have been issues with the quality of service throughout the time we have been customers.
The reason for my post is this: two weeks ago the team was four hours late. The on call manager had said they would be two hours late (which was late, but acceptable because they had called). However, two additional hours late was unacceptable!!! I called and the manager was great and gave us a discount saying this would not happen again. The team then left 15 minutes early and did not finish the list. The next morning I called and informed the company that if this happens again, we’d find a different cleaning service. Fast forward to today… The cleaning crew never showed up.
This is beyond unacceptable for a company and they have lost a long term customer.

I use First Class Housekeeping & Maid Service for my home as well as my retail store. I trust them emphatically and they always do an amazing job. They are through and consistent and the management is easily reached even for last minute, «emergency,» cleanings of which I’ve had a few! They have made my life so much easier!

I am super impressed with First Class. I have tried two other housekeeping services before. The first company did a nice job, but they were really hard to communicate with. They weren’t set-​up to handle emails, and texting back and forth sometimes got to be a hassle. The second company just did lousy work. They weren’t worth the money.
First Class has been awesome from day one. I have found them very easy to communicate and schedule appointments with, they are very flexible if I need to change my cleaning dates, they have been incredibly reliable (like when you have family visiting and you NEED the house to be clean when you get home), and they do a tremendous job. Seriously, they add that extra-​special «wow-​factor» that makes you really proud of your digs.
I would recommend this service to my friends. A+ in my book.

Joanna and the team did a wonderful job cleaning my apartment after my move-​out. They were friendly, efficient, professional and very affordable! I will absolutely be calling First Class Houskeeping in the future and highly recommend their services.

Cecilia and Maribel were very professional and their work was amazing, they left my apartment sparkling, I will use them again and again! I am very impressed with their work, everything was left impeccable, not one sign of dirt or grime anywhere, I will be getting my deposit back, I can’t wait to call you again to schedule a regular house cleaning!!!

The cleaning itself is wonderful. We typically get the same crew each time but even when we have different cleaners they always do a great job. The cleaners are always friendly and very sweet. I have absolutely nothing negative to say about the staff and the job they do — if I were rating the cleaning only I would give five+ stars. The reason for 3 stars is that the back-​end administration is horrible. They frequently don’t bill me and then I receive 5 bills at a time — often I’ve paid some of the bills already so have to go back through my files and double check each one so I don’t pay twice. I’ve also had many scheduling issues, no one returning my calls, and most recently a surprise increase in fees. Fees are based on the time it takes to clean your house rather than the size which makes little sense to me — some cleaners are just faster than others and this doesn’t provide any incentive to get the job done quickly and efficiently (in my opinion). If you are willing to deal with the sub-​par administration (which I clearly am) then you will get a wonderful cleaning crew that does a great job (provided they know when to show up).

Superior service in every way!
I have worked with Stacy and her crew of extraordinary housekeepers for a few years now, and since the business opened. I have to express that the skills and dedication her crew of housekeepers is excellent. I have asked them to come on a bi-​weekly basis, then a huge task of cleaning the house we purchased before the moving trucks came. I witnessed workers that covered every inch of our new house (it is actually 12 years old, new to us) and it made the move all that much better. Initially, they did in fact bring a flower and chocolate, but per my request, I asked them to stop, no need, we were good. Stacy and her housekeepers have a background in the hotel industry which serves them very well. Sorry to hear that a few reviewers have not shared this experience yet, I can only say, occasionally, as an employer, some work harder and better than others. I applaud Stacy for creating such a business that provides cleaning services which are excellent, and attempt to design a uniform standard for all of her housekeepers. Good luck and thank you all for helping us out.

We originally used First Class w/​a Unilocal deal and they did a long, 4 hour, very thorough cleaning of our house. I was pleased with the results but disappointed with how long it took, considering we were paying by the hour and I felt the women were just gabbing away and talking on their cell phones the bulk of the time. Regardless, I decided to set up ongoing, bi-​weekly cleanings w/​First Class. They come every other Friday and take about 2 hours for a basic cleaning and do a decent job. My biggest issue originally was that the women never came on time and continued to talk loudly to each other and on their cell phones while I tried to work from home, which I managed through.
I have been using First Class for about a year now and I would have to say these days my largest issue is their home office and its inability to get scheduling right. They’ll send girls at the wrong time or not at all and getting a hold of them is usually pretty difficult, which can be frustrating. If you’re willing to work through these types of issues for a mostly reasonable house-​cleaning service then you’ll be set with First Class!

Poor customer service. They cleaned my house twice and did a decent job with the cleaning; although, I never saw them change sheets or leave flowers on the counter. They also did not dust the tops of shelves/​cabinets or clean furntiure.
Unfortunately, they charged by the hour and frequently were talking on the phone or to each other rather than cleaning. As a result the cleaning took more time than estimated and they charged me more than I was quoted. When I attempted to contact the company regarding the overcharge, I was ignored. I have contacted them three times and not heard anything back. I also was supposed to have a monthly cleaning and have not heard anything about that either. Be careful if you use them and be prepared to pay much more than you were quoted. Also prepare to have your concerns ignored.
I have since used another cleaning company in the area and been much more satisfied with the results.

Housekeeping was punctual, thorough, reliable and of course professional. This is like having your house cleaned by Hotel staff! The attention to detail is remarkable, things they clean you would not do yourself. Dog hair on furniture, dusting everything, spotless bathrooms, even clean the creases in the Patio doors.
They leave little chocolate on the beds and a vase with fresh flowers on the Kitchen counter! The way these Gals clean every 2 weeks is plenty.
If you are looking for quality, reliability, and professionalism, then call First Rate Housekeeping Services.

I had friends coming to stay with us for a week and had run out of time to clean. I convinced the hubby to hire First Class for my sanity and ultimately his…
Two very nice woman cleaned our apartment from top to bottom getting every nook and cranny! You don’t even realize what needs to be dusted until they start doing it.
Stacy is great and provides you with an extensive list of services they offer. Sometimes you just have to buy your sanity and First Class was worth every penny!

These wonderful ladies rescued me in a serious time of need. I’d just finished packing up our entire apartment and overseeing our movers when our previously scheduled cleaning service backed out on the last minute. After days of packing, there was no way I wanted to give our apartment the deposit-​returning clean it needed. Plus, my cleaning supplies had been packed.
Stacy and her staff came in only one day after giving me an estimate, brought their own cleaning supplies and went to town on our empty place. Though I didn’t have a chance to check it out post-​clean, I’m sure it was great. (Maybe I’ll update after I see my deposit, hehe). Also, I’d mistakenly mentioned to Stacy on the phone that I saw a Unilocal discount for 20%. Turns out that was for a different cleaning service, but she honored it anyway!