Firestone Complete Auto Care

Scheduled an oil change appointment online, showed up and had to wait an hour. After paying for the service, there was no mention of the issue with the serpentine belt. Just had the receipts eMailed to me and that’s how I found out I needed to get it replaced. Then, two days later, oil was leaking from my car in copious amounts. Took it back in and it turned out to be a damaged oil pressure sensor that was causing the leak. Coincidence? Probably not, but no way they’ll admit fault. Essentially paid over $ 100 for an oil change. They didn’t even bother to top off the oil I had lost from the leak. Had to return to complain. Then they tried to argue with me about the oil level being sufficient enough.
Unfortunately, most anywhere you go, bad customer service is pretty much expected anymore, but these people are straight up, inept rapists. If you value your vehicle, time and hard earned money, STAY CLEAR.

Ladies, beware of being sold unnecessary services at this place. They get two stars because they completed my oil change and tire rotation in under an hour, and the work seemed to be good. But they lose the other stars because I walked into their shop needing only an oil change and asked to rotate the tires, I couldn’t remember when it was done last… and walked out with a $ 1100 estimate of work they claim I needed done. This was their «free maintenance inspection». I was pretty upset and had it been 20 years ago when I was single and believed anything a mechanic told me, I would have been out $ 1100. My husband was mad, he’s a car guy and does a lot of work on our vehicles… they told me I needed new tires, but mine were only 6 months old and in good shape… they said I needed a complete brake job, but my car is only 3 yrs old and was at the dealership not long before and they told me my brakes were good (and if the dealership isn’t trying to upsell you, you know it’s not a problem) and my hubby checked my brakes to make sure I wasn’t driving around dangerously, said my brake pads looked just fine. I’m so disappointed they tried to sell me things I didn’t need, so I won’t ever go back, how can I trust them. Also, two different employees tried to get me to sign up for their credit card, I told them no over and over… and one kept trying to convince me, I said I have enough credit cards, but he was like «Not this one, you can use this one for all repairs here»…thanks but no thanks, I don’t want my mechanic selling me credit cards. Or anything else I don’t need. Disappointing.

Friendly fellow at the counter, but had them do a performance AC check, which they quoted me $ 1300 to fix. Check involves introducing a dye in the system to detect leaks. Decided to get a 2^nd opinion and they saw no evidence that dye had ever been put in the system which leads me to believe that a proper test had not been performed. The 2^nd shop quoted me $ 700. I question their honesty.

I have had as good of service as you would expect from a tire shop. They often recommend repairs that aren’t necessarily needed, but that is expected from any of these places. Stick to tires and oil changes and go to a true mechanic for car repairs. Also, they tend to WAY under inflate your tires. Check the pressure before leaving and have them fill it to the recommended tire range. I have Firestone tires and they that should be filled to 40 psi but they tend to fill them to 30. Not sure why they aren’t capable of filling a tire to proper tire, but overall I have always been happy with their service.

I had gotten some oil changes and minor work done here which seemed reasonable and well done as far as I know.
A couple of months ago my power windows quit working and I took it in. They told me it wasn’t a fuse and it would cost a hundred dollars to diagnosis the problem. I decided to wait because it was cold, (didn’t need to roll down windows) and I didn’t have an extra $ 100 just to find out what was wrong.
It’s getting warmer now and I needed to figure this out. My buddy told me he really thought it was a fuse because both windows stopped working at the same time. I got out the Ford manual and found the window fuse location and number. I pulled it out and it looked fried. I went to an auto parts store, bought a package of them, plugged the new one in in the parking lot, started the car and pushed the window down button. It worked. Hmmmmmm
I am giving this one star rating because if you don’t have trust with your auto mechanic. What else matters?

Not only were the people at Firestone greatly helpful when I rolled in with a flat (they changed my tire/​put on spare free of charge), but they price matched on comparable tires when I called wanted to bring my car back to them for 4 new tires. Thank you Firestone! I highly recommend …

Ready for the story? Here we go…
Mama Calls me frantically on her way to work, tells me her tires are low but not taking any air. We go discuss tire pressure, and determine she’s good to make it to a discount tire down the street so off she goes.
DUDE at Discount doesn’t even take a pressure reading or lift the car to take the tires off and immediately tells her «you need tires asap».
My wife hears «YOU“RE GONNA DIE!»
Dude offers to take her in to get her all priced up where she calls me and i second guess the tool at discount and convince her otherwise.
She rolls to Firestone and they explain in detail why she needs new tires… and an alignment. Jerry took his time and shows my wife what he’s talking about and even explained to me over the phone what and why… and how much.
We got a screaming deal on the tires and lifetime alignment. We’re very comfortable with our purchase and will be returning forever, FOR.EEEEVVVEEERRR.

Awful and the worst customer service I’ve ever had! In the last 4 months I took both of my cars here for 8 new tires. One of my cars recently got a nail in the tire, so I took it in to have it removed. However they tried to charge me $ 25 to do so!?! I asked them about it and they said it’s their policy in a rude, lady you’re wasting my time tone. I then told them about how Discount Tire would take care of it for FREE, and they replied with, «this is not Discount.» So I left and went to Discount only to find out that the nail was in an area that they cannot unfortunately repair and I would need a new tire. They also informed me that Firestone should have a road hazard warranty (like Discount does) and should take care of it… needless to say I’ve now handed the task over to my husband to take care of. Discount was so nice and always have been, don’t waste your time with these JERKS!!!

Not only was the staff helpfull at picking the right tires, but they have one of the least expensive oil changes in town.