Firestone Complete Auto Care

I am constantly disappointed with their lack of timeliness and quality of service. Not once have they had our vehicles done on time (often missing the expected time by several hours) the only work around for this is dropping the car off indefinitely and hoping it’s done before they close.
I have to bring to their attention when there is a special on a service or coupon (the coupons are often on the counter in front of them)
Maybe they are overworked and understaffed? I know how that goes after working in service industry as well as running 3 businesses. But there is no excuse for miscommunication on what and when a job is to be done. It takes people many resources to get back to a shop to get their vehicle– it’s frustrating when you get there and have to wait several more hours.
The last appointment was for a simple oil change and they said it would be ready in an hour now it’s 6 hours late. Completely unacceptable.
I would encourage you find a local garage and support them.

I was sold a Lifetime Alignment program from this location about 4 years ago. What they never tell you is that it’s next to impossible to get an alignment done on a walk-​in basis, or within 4 hours even if you make an appointment (or that you’ll probably need to come back because it’s not done right the first time). I stopped going to this location in favor of the Wadsworth location and the one up in Boulder, but I figured I’d give it another shot today as it’s been a few years and surely things have changed.
The appointment calendar on the website is pretty useless, as every date is grayed out for the entire month of December and January. But wait, there’s this nice little banner on the side that says «Not seeing an appointment availability? Walk-​ins welcome!». I decided to do just that this morning at 9am. I figured since there is a blizzard that there should be some cancellations, or it just wouldn’t be that busy. I pulled into the parking lot and saw maybe 3 other cars (normally it’s full when I drive by) and an open bay or two.
I waited at the counter for (an actual) 5 minutes before being informally and coldly greeted. I could already tell it wasn’t going to go well, but I decided to try and brush it off. I smiled and explained that I have a Lifetime Alignment and that I’d like to drop my vehicle off to get an alignment done today. He basically treated me like I should have known better and told me there is no availability today and that they’re «slammed» for the next two days. I mentioned how I saw that «walk-​ins welcome» banner on the website and then was told «normally yes, but not today». I didn’t notice that asterisk I guess.
As soon as I expressed disappointment, he shut down any attempt at offering customer service basics, like trying to look for a cancellation, or simply seeing what he could do considering I had made the drive already, etc. Too bad too because I was interested in some other services, but never again. Discount for my tires and Stan’s for my alignments from now on.

This Firestone location has provided the worst auto maintenance service I have ever received — and that is saying a lot. My engine light was on, so I took it in (Visit #1) to be checked out. Almost $ 500 dollars later and the problem wasn’t fixed. I then needed new tires and an oil change (#2). I got my car back, took it home, and the next day it was completely dead — this has NEVER happened in the life of my car. Had it towed back so they would fix whatever they did to it (#3) and they said the only issue was low coolant — extremely hard to believe. A week down the road with my new tires, I walk out from work to find a flat. I took in the tire to be repaired (#4) and placed a complaint with the manager about the poor service I had been receiving (and also returned to him the tools his staff left in my car on the last visit). At this time, he agreed to refund me my last visit expense. When I went to have the repaired tire put back on that same afternoon (#5) the staff refused me this agreed upon reimbursement saying they didn’t know anything about it. I will now have to call until I can speak with the manager again to sort this out.
These 5 visits were all within about a month’s time.
What a nightmare. Find a different service center.

Stay away from this place they don’t care about the customer just making money. Took my car in for seat belt issue and a blinker not working. Decided not to get the seat belt fixed and did not know they didn’t fix the blinker as they charged me $ 20. The blinker wasn’t fixed and they used the excuse that there was moisture in the unit. THE UNIT WORKED EXCEPT FOR THE BLINKER BUT THEY WERE TOO LAZY TO FIX IT!!! Don’t go there they are a rip off and customer service nightmare!!! Also they put you on hold for over 8 minutes before they can help you but respond to Unilocal much quicker… go figure.
Then some corporate troll says to email them and they will look into it below… I email them and 3 days later crickets… what a joke you can’t even get back to me when I email you… nobody should ever go to Firestone on Colorado Blvd. The customer service and actual work is terrible and corporate plays games on Unilocal… what a joke!

My low tire pressure light had come on and I figured it was just due to the weather changing. I went to air up my tires and when I got done I heard a hissing noise. After some investigation I found that I had ran over screw.
I usually go to discount tire but knew I wouldn’t make it there before their 6pm close so I asked Siri to find me a place that was open until 7. I came to Firestone.
The guy quoted me an hour but it only took about 35 minutes. It was only $ 20 too. All in all I would recommend this place.

Came in for a tire installation. Was told it was $ 35 for all four and I thought «Hmm. That sounds wrong but I’ll deal with the disappointment tomorrow». And now, here I am… Explaining to George that I called last night with all that information. «Here’s my $ 75 for what I thought was $ 35, buddy!!» Great job communicating, guys!
Much appreciated =|
Their cost for tire installation is significantly higher than the small businesses around you, like Sal’s. $ 18 per tire. George is a nice guy, but I can’t help but feel like I was bait-​and-​switched.
… Im leaving this place with AT LEAST 5 cups of coffee and a couple of those fake plants (for compensation).

My «check tire pressure» light came on during a crazy week of exams. I rolled into Firestone 15 min before they opened and the door was unlocked! Got some air and was out the door by opening time. And the guy gave me a pressure gauge for free! For a first time car owner and grad student, I really appreciated the quick service and freebies! Got to class in enough time to cram some extra studying in before the exam :)

George, Mark, Jose’ just to name a few, are invested in the work they do at Firestone. I have about 110,000 miles on my 2010 Chrysler Town and Country. Ever since I moved her in January they have kept my car on the road and running well. They stand by their work and for me have displayed integrity.

I set an appointment to have my alignment looked at and arrived a few minutes before my 4 pm on Friday appointment time. At 5:30, they finally took the car in. 15 minutes later, they came out and said it needed an alignment. When I asked how long it would take, since I was already there for two hours and expected to only be an hour, I was told it would take about 15 minutes. SO, it took a grand total of two hours to do 30 minutes of work.
It appears that setting an appointment doesn’t actually do anything, so just be aware of that when you’re getting service at this location.

December 26, 2014… Got a flat. Left my wheel and tire at Firestone on S Colorado (Glendale). Staff said it would be ready in 60 minutes. 4 hours later, staff looks at my tire, yeah, agree I needed a new on after puncturing the sidewall on a curb during the Dec 26 ’14 snowstorm. Got quote for a new tire. Wow! Called Discount Tire on Colfax, $ 100 less than Firestone. I was «out the door» at Discount within 15 minutes with a new tire $ 100 cheaper than Firestone. Continental Tire 255/​45r18 extreme contact 103y. Never again will I give this Firestone shop my business.
Got a canned response from Firestone… I have no interest in continuing a discussion regarding this Firestone’s untimely customer service. Too little, too late. Unilocalers, you want «best in class» customer service with better tire prices, go to Discount Tire on 11 000 East Colfax. I saved $ 100.

I’m new to the area and scheduled a routine tire rotation for the first time with Firestone and this branch in particular. I scheduled online, expecting the entire visit to take no more than an hour at the very most. When I showed up to my 8am appointment, the front desk attendant had me wait for about 5 minutes while he continuously answered the phones. When he found my appointment, he said that I was scheduled to pick up at 4pm, which I did NOT specify online. Since I didn’t expect a company known for its expertise in tires to take a full eight hours to perform a simple tire rotation, I asked if there was any way they could have it done by 9:30am (I scheduled this early on purpose so I wouldn’t have to be without a car for longer than an hour), and he said no because he had other appointments scheduled. He was in no way accommodating. I left and went to Grease Monkey down the street, where they were MUCH more attentive and the entire tire rotation took 30 minutes, and I was out the door. I will definitely not be returning to Firestone!

I took my car here to get a vehicle inspection as part of the requirements to be an Über driver and I will never go back. First of all, I was basically laughed out on the first visit, thinking I could just get the check as a walk-​in. The guy who helped me was very rude, but I was thinking he was having a bad day since he «only had two guys working in the back.» Upon coming back for the $ 23 inspection I found out that my brand new civic had some major repairs due. Seemed fishy. They printed a report that said my battery was almost dead, my breaks were measuring at 3 mm and my tire tread was measuring at a 3(not sure of the measurement used here). I thought this seemed wrong since I had gotten my oil changed at the honda dealership 5 weeks prior and upon double checking my report from Kuni realized that I had been had by Firestone. My breaks measured 7 mm at Kuni as did my tires. They definitely didn’t wear out in 5 weeks’ time.
I was so unimpressed with the overall service of Firestone that I will not be going back.

I came here after popping TWO of my tires on a SUNDAY.
I’ve never been the BEST driver but I came in so frantic after not being able to change my tires out (turns out the last place torqued the bolts holding it in to like 800 lbs!)
They helped me calm down, and gave us a tool to try on our own but we still couldn’t get it to MOVE. So after having my car towed here (no appointment at all mind you) they found a time to squeeze me in.
When they told me I’d have to get my tires replaced, they told me whatever price I could find they would match. Even from a different manufacturer! I got TWO tires put back on for about $ 200. They rotated the good ones still and moved them both to the front so the car would be driving even.
They inspected everything and gave me a choice to see if I wanted alignment/​other fluids changed or refilled. They were also really honest and said nothing was imminent and the shocks/​car would be fine if I opted not to get the extra stuff.
Since I hadn’t budgeted all this car drama and don’t know a lot I decided not to but really appreciate feeling like they wanted to help and educate me and never once did I feel patronized or silly (which a lot of places tend to make me feel)
They were awesome.

I made an appointment over a week in advance because I was going to be in the area. Despite this, they were an hour 1 and 45 minutes late getting to my car, and took an additional 2 hours getting everything done. This ended up making me have to cancel a trip with friends I had already paid for, so that was a bummer I guess.
I also found out that a job I had done a year ½ ago at the FIrestone downtown had failed. The tires and struts on my car had been replaced for about $ 3,000, and I now I found out that a year ½ later the rear struts needed to be replaced again, and the front tires were wearing down much faster than they should be. «Musta’ been bad struts,» said the worker, dismissing any willingness to accommodate me for the fact something had clearly gone wrong. So I will need to pay another $ 400 in labor again, something I already did less than 11,000 miles ago.
Lastly, I did not like the feel of this location in particular. The people seemed cold, and the customer service seemed lacking. Whereas at the Downtown location, the people seemed understanding and willing to help, the people here seemed dismissive, short, and only willing to provide short, definite answers. No, they will not accommodate me in any way for their failed labor, period. Okay.
I will not be going back here, and I suggest you find a better place to go as well.
Summary:
— Made an appointment, still took 4 hours for an oil change and tire rotation.
— Found out previous work I had done had failed. Struts and tires needed to be replaced again after 11,000 miles, shop unwilling to accommodate me in any way.
— Bad customer service.

I spent /​wasted three mornings at this below average Firestone. Prior to visiting this location, I have been a faithful customer of Firestone for tires, breaks, oil changes — NEVER again, will I go this location. I would rather walk in negative zero weather than bring my car to them. The management is disrespectful, rude, and degrading. They are overpriced in comparison to others in the immediate surrounding area.
Visit #1:
Chief Complaint– shaking on the front end when stopping and or slowing down on the highway.
Diagnosed Problem (Per Mechanic — who is certified) — alignment, rotors to be machined, tire repair, will need breaks by winter and possibly new rotors
Work Completed– apparently machined rotors (not very well and incorrectly), alignment completed (not accurately), repaired tire
Issue– After speaking with the front desk employee regarding the recommended work for the car — and reviewing the options presented — it was concluded that I would have the front rotors machined, have an alignment, and also the tire repaired. I had my front rotors «machined» only to find out that the mechanic who completed the job did not «machine» them correctly– leaving ridges on the rotors which caused major vibrations– once a rotor has been machined, it cannot be «undone» or repaired. While driving on the highway after visit one — it felt as if the tires on the car were going to fall off. Immediately, I called the repair shop and was told to bring the car back the following day. The mechanics — well, I am not a «car person» but I am sure that I would notice something like a slanted steering wheel on a vehicle that I just aligned WITH A COMPUTER. Not rocket science.
Visit #2
Chief Complaint– shaking on the front end when stopping and or slowing down on the highway, «H» on the steering wheel not straight after alignment
Diagnosed Problem– adjust alignment
Work Completed– alignment
Issue– It was determined that the alignment was once again off — I was told (and provided paperwork) that they fixed it. Driving on the highway following the repair — the tires still were shaking as if they were going to fall off and the During the same visit, I had an alignment completed — the correction was not accurate as the «H» on my Honda steering wheel was not straight — it was worse than when I originally came into the shop — not encouraging at all. Again I called the store, and was told that I should bring the vehicle back and it would be better if the car was evaluated that day given they had someone going on vacation and they would be shorthanded… Seriously !!! Since when is the vacation scheduling the customers issue — look at better staffing and hour allocation for the front desk and the mechanics.
Visit #3
Chief Complaint– shaking on the front end when stopping and or slowing down on the highway
Diagnosed Problem– Machining the rotors was not effective
Work Completed — NONE
Issue– After requesting /​insisting that someone drive the car on the highway to assess the issue — it was determined by the front desk employee Patrick that the rotors that were machined earlier in the week were not an effective repair. After an extensive verbal conversation with Patrick (who is by far the rudest and most VERBALLY degrading employee at any Firestone that I have ever been to) who informed me that the rotors needed to be replaced and that when rotors are machined — it is not a guarantee that it will correct the problem. After questioning him — and unclear as to why I was not told that there was a possibility that the machining of the rotors would not correct the problem from the beginning, I was informed that they provide the economical options for customers — but not ALL of the options. Between the time wasted, time off work, and pure frustration — I would have paid for the entire car to have new rotors and breaks from the beginning. I could probably have overlooked all of that — if Patrick were actually pleasant, kind, and not the rudest employee that I have ever encountered at a Firestone. The accumulation of issues, wasted time and money, in addition to being disrespected and degraded when speaking with the employee — I WILL NEVER RETURN TO THIS LOCATION.

Great customer service! Was in a bind and they went out of their way to help. I will definitely be back. :)

I will never take my car here again. They always try to sell me services I don’t need. when I compare their services to competitors, Firestone is always more expensive by hundreds of dollars.
I had bought a lifetime alignment from them for a car. Only to find out they had their alignment machine calibrated incorrectly. So I had to buy 2 new tires. There are better, more honest places to get your car serviced.

These guys are super shady. Don’t trust them. Due to proximity, I sent my wife in to get a flat repaired and they told her the tire could not be repaired and she’d need to buy 4 new tires. Really? We took the SUV over to Costco and they repaired it for free (because that’s where we originally bought the tires).
Costco confirmed that we would only have to buy two tires if the tire couldn’t be repaired (but it was), and if we didn’t want to do that we could buy a used on even tho it’s not ideal.
This Firestone is not trust worthy. I can’t stand these establishments that think it’s ok to straight up lie to people.

We knew better than to take our car to another Firestone but needed a quick oil change and this was the most convenient at that time… arghhh. While I can’t complain about the always cheap oil change, they notified us of over $ 1,000 of repairs «needed» to our well-​maintained vehicle. They said we needed repairs to the radiator. It’s brand new. They said it needed new hoses. They are brand new. They said it should be flushed. And on and on. Just like every other trip to Firestone. In addition, they rotated our tires, and now the alignment is way off. Firestone has messed up the alignment of every car we’ve taken in, at multiple locations, and can’t seem to fix it even after multiple visits. I understand the mechanics of tire rotation and know that alignment can get thrown off, but Firestone is in the tire business and should know to test or fix the alignment. Huge pain in the a$$.

Boy watch your wallet at this place! I had snow tires for my daughter’s car delivered here from
, one of the installation locations recommended on the website near me so I had a price quote for the installation.
Initial bill was almost three times the online quote. They added $ 12/​tire lifetime balance and rotation, which was listed as an OPTIONAL $ 10 in the online quote. I told the guy I didn’t want this since it’s included in the car warranty but he said it’s included and I have to have it. i said give me my tires I’ll go somewhere else at which point he said ok I didn’t have to have it.
Then TPMS was quoted as $ 6/​tire IF NEEDED and he was charging me $ 8 but he said he wouldn’t charge me if my tires didn’t have it. Of course he initially tried to charge me for it until I pointed out my car monitors the tires without the sensor.
In the end I got the quoted price but I do not trust this firestone dealer and would NEVER return. Not something you want to be feeling when you’re driving away in your daughter’s car. I wished I had followed my initial instincts and just taken my car and tires to discount tire where they are straightforward and honest.