FedEx Office Print & Ship Center

This review isn’t about this particular location so much as it is the FedEx corporate service, although I believe this is the office she shipped from.
In January 2016, I was in Brazil, and asked my daughter to ship me some medications from Denver that I needed. She was warned that some vitamins that were also in the package may not go through, but she could try anyway. (She did not say that they told her anything about the prescriptions.) The cost of the small package was over $ 100. Unfortunately I forgot to tell her to use the Post Office, which would have shipped for a FRACTION of that price.
I have since lost track of the chronology, but the rest was a huge waste of my time and money. The package got as far as Campinas Brazil, where it was ‘being held’. After several weeks of no movement, and NO CALLS from FedEx, I found out that the Brazilian facility was waiting for a prescription from a Brazilian doctor to release the package. I asked the FedEx rep to have them hold the package and I would get and send the prescription.
Two days later, I sent the prescription to FedEx via the email address I was given. After another week of no movement, I called FedEx again, and was told that, sorry, the package had been returned to the US shipping facility.
At that point, I resigned to just having the package returned to my daughter in Denver. After another week of no movement, and NO CALLS from FedEx, I was told that the package was sitting in Nashville, WAITING FOR AN ACCOUNT TO BILL to return the package to Denver.
I asked that the charge be waived considering all of the inconvenience I had been put through. I was told that request would be processed.
AFTER ANOTHER WEEK OF NO MOVEMENT AND NO CALLS FROM FEDEX, I called again, and was told that I still needed to provide an account number to charge. Having had enough, I offered my credit card info. They said they couldn’t take my CC number ‘for security reasons’, so another 15 minutes to set up an account. Ironically, the person who I was transferred to to set up the account WAS able to take my CC number over the phone.
Finally about a week later (and a $ 15 charge), my package was returned to Denver. It arrived just prior to my return on April 1.
This shoddy corporate customer service is unacceptable. FedEx had my contact info at all times (they had my daughter’s email and phone number, and mine as well — I have a US Ooma phone number that I use in Brazil), but never bothered to notify either of us of these delays where they needed our involvement. Fortunately I had enough medication to last me until I could fill the prescription abroad, but that should NOT have been necessary.
Live and learn.

I have visited several FedEx Office stores throughout the Denver metro area. Most of my experiences up until today have been average or subpar. Convenience of location and hours have been the only reasons I have continued to return to the FedEx office stores. Today, Christina C. gave me hope that quality customer service can be provided by your company. Her cheerful demeanor brightened my day. She took great care of me and quickly completed my order. I was in and out in 10-​minutes. She made sure to acknowledge other customers that entered the store and let them know that she’d take care of them shortly. It was obvious that the 3 of us (customers) were positively impacted by Christina, as we all came in separately with serious looks on our faces and were quickly smiling after engaging with her.

No passport photos taken here. Staff reports camera has been broken for a year.

Friendly staff. Good service.

I had a positive experience at this location. I was here a couple days ago to ship a package with 2 day delivery. I was a little nervous because of the time sensitivity of the material. Anyhow, I went in around 4pm. Both associates were busy with customers. They acknowledged me and I only had to wait a couple minutes for assistance. The guy was friendly, kind & helpful. He gave me my tracking number and to my pleasant surprise, my package reached its correct destination the very next morning! :))

Fixed my banner issue, no questions asked. Ryan was an absolute pleasure to work with. Thank you guys.

Do not under any circumstances go here. All I needed to do was print 10 black and white .pdfs. I had them all on dropbox. You get charged an obscene amount to use the computers. Their internet is horribly slow. It took 3 minutes to download 10 pdf’s. I couldn’t find the files. The printing was obscenely expensive. I ran up so much money on the computer that I had to give up. I’m currently sitting at home copying everything by hand.
@$%^ this place. @#$^ microsoft.
DO NOT GO HERE. EVER!

Don’t trust their lazy employees! I had a package held there to make sure it would be available early in the day, the tracking showed tendered at office at 11:30am, but not delivered… I called the office to make sure it was there, their lazy employees obviously never looked. However when they stated it wasn’t there, I trusted them. Later a nice fedex employee at the depot followed up with me (she had helped me the day before when setting up the package for a hold at this location), she told me it had been delivered earlier, I told her I spoke with the office and that it wasn’t, she said hold on let me call them, surprise! The package was indeed there and had been there since 11:30 am, at this point the project was shot and I couldn’t complete my work for the day because of their lazy employees. I’ll never patronize them for any of my shipping needs again!

Was just helped by Anah, amazing lady when I felt so horrible coming in with all my heavy boxes right before closing time but she was a rock star and helped me so much!

Great, fast service. Anette was super helpful and walked us through the entire project.

Staff was not helpful.

Very friendly, helpful and capable staff. I was in and out in less than five minutes.

Nice local office, the people are friendly. They need to work on the quality control of larger format print jobs. Double check that your order does not have bubbles or lamination streaks. My 5 of 10 posters needed to be re-​run… they were nice, saw the mistake and made it right ASAP.
Also, they DO NOT have Notary service at this location any more. They stopped with that 2 years ago.

This was a great Kinkos experience!
I had just looked up any place that would take passport photos on my gps from 2009 and found this place that was easy to get to from the highway. I had taken the day off work to drive to denver and back from Grand Junction to get a new rush made passport, and needed a picture fast. (I seem to be incapable of doing things ahead of time…)
Everyone was super helpful in the store. They even let me take a few extra shots trying to fit all of my hair in the photo. Lickety-​split, voila! I had myself a new fancy mug shot. The main guy behind the counter did try to set me up with his son… which was slightly awkward, but hey, ‘when in Rome’, right?

Workers here are so slow and try to charge you for extra stuff you don’t need, even with out telling you.

Fast, friendly, and super helpful for a poster I needed printed last minute. Would definitely use them again!

This branch could not be better — I am in SF and needed some items printed and delivered to a hotel close by — and in a rush. they had it printed cut and delivered within 3 hours — their perfect customers service sealed the deal with our new client — Thanks for keeping the standards high —

Love this branch! I’ve gone here on 2 occasions for stuff out of the norm and had a great experience both times. First off did you know that fed/​ex kinkos has this cool plug into Microsoft Word that allows you to print directly to your favorite branch? Super cool!
The first time I went there was to pick up a cook book that I had created and printed there. The manager on duty was super nice and asked what I thought of the new plug in.
The second time I went there was to get something notarized. I called first and theywere very nice on the phone and definitely there was a notary on duty. When we arrived, it was the same manager as last time that was the notary. She was very nice, even helped us with the documents and told us funny stories.
I’ll definitely be back for all my shipping, printing and notarizing needs.
The only down side is parking, but since we walk everywhere anyway… no big for me!