Extra Space Storage

I went in today to make a payment so I wouldn’t get the lein fee on my unit. I put 240 on my unit to catch up with last month and they put the lean fee on my Unit of $ 85 yes I was 31 days late for paying my storage but now they’re saying they can’t remove the lien fees so basically I have to have another $ 85 on top of the $ 200. they raised my storage because when I first moved in it was $ 140 they raised in 6 months later $ 20 and they raised it again another 6 months later to $ 180 and now they’re raising it again this year to $ 200 who can afford storage if you keep raising it you figure that loyalty would get treated better but I guess not. customer service has been nice to me but as far as the care of business matters not a good business at all in my personal opinion is not me being bitter or being a jerk. I just feel that way that’s my opinion have the right to it. I’ll be moving out at the end of February and will never do business with extra space storeage again and hope that everyone else can make the same logical decision

The 96^th Ave site is well run, exceptionally clean and the staff is helpful when needed.
I would recommend them over anyone in the area

We have had nothing but good experiences with this facility, the paperwork was as expected, after all they want to make sure you are going to pay and not do anything illegal out of the storage unit. They did not fingerprint us and the gentleman I worked with was proffecional and very nice. The fees are pretty close to other facilities in the area. This location is very clean, lots of security cameras, so far we are really happy.

Staff here is amazing and so helpful. Clean, secure and no problems so far. I like that they require you to have storage insurance from them because I know everyone here has insurance and is willing to pay for it. It really gives one a sense of peace.

The facility is lovely and has 24-​hour camera surveillance… however… After spending 45 minutes giving driver’s license, credit card and other personal information in order to rent a storage locker, the managers told me I couldn’t rent a locker unless I gave them my finger prints. WHAT! To rent a locker? Are you freakin’ kidding me! They suggested I must have something to hide since I wouldn’t let them fingerprint me. Run away.