Enterprise Rent-A-Car

The morning after my car accident enterprise had a car ready for me. All of my info was up to date in there system so I was in and out. The service was amazing and the vehicle was in good condition. Thanks Enterprise

rented online… when i arrived at the 1^st and Broadway location… they were out of midsized cars due to several accidents that morning. They upgraded me to a mid size suv free of charge… great customer service, great rate. I will return.

worst experience, if you don’t buy their insurance, they will find a dirt or crease you didn’t pay attention when you picked up the car. the staff are rude and helpless. they always say they don’t know the insurance policy, it not their business. in one word, don’t rent here.

This place is awful. Rented online. Get there they have NO CARS. what? Why couldn’t they let a person know while making the reservation. Said they would give me a PICKUP TRUCK!!! I reserved economy. I wanted the smallest car for parallel parking I the city. I’ve never left a review like this but this is inexcusable. Bye bye forever.

Rented a tahoe while on vacation from texas. The customer service was outstanding and we got a more than fair rate. Only downs were the truck was kind of dirty (agent said something about California using their water haha) and the bus driver taking us back to the airport was driving super fast and wreck less which made for a scary ride. When back in Denver we will use enterprise again.

I am a State Farm agent and will never recommend enterprise to my customers again. We were given a rental car at the Denver airport that had engine issues while en route to a family wedding in Salida, Colorado. We pulled off the road to call customer service and roadside assistance 2 hours ago. The customer service was terrible and we were not given a solution. Fortunately we booked the rental car through costco. We called the costco liaison with enterprise and at least the liaison was sympathetic and offered a solution, which still involves waiting 2 hours until a tow truck arrives with another vehicle. I have used enterprise many times and recommended enterprise to my customers countless times, but never again will enterprise be given my business. I am very, very disappointed.

BEWARE! Worst rental experience ever. BEWARE! Rented car at 1^st and Broadway in Denver for less than 24hrs with a weekend dropoff. Filed a claim against me for hail damage that apparently happened on their lot without my prior knowledge. Would not refund my $ 150 deposit and said the hail was on «the entire surface of the vehicle». And that the amount owed, (could be in the thousands???), would be determined by the adjuster!
We sent someone to inspect damage. There was never any hail that weekend or any visable hail damage to car. No reports of hail that day in Colorado. This screams of a complete scam. The manager and assistant manager, Stephen were extremely rude and shady. LOTS of known fraudulent claims for hail damage by Enterprise. Complete scam. Beware. Filing complaints wiith BBB and will fight this. Completely unethical
Do not rent from this branch!

Sent email to Enterprise as of today I have not heard from them! I also have been waiting to talk to the regional manager Craig Carr of my area to call me back he gave me his cell number which I left messages but no return call yet! He did say he was going to be in meetings but he wanted to resolve the problems quickly, but has been well over two weeks! It seems to me that everyone there at Enterprise only calls you back when they want something so they can get their money! As to when they needed clarification on a rental I returned their call back immediately! I can’t even get the courtesy in return! When I gave my last review I had to give them a star in order to get my comment printed! I said in that review I gave them a negative 10 today I can only down grade it even further if possible! I have been very patient with enterprise a company that prides themselves on Customer service? They must of had friends or relatives or possibly paid for the awards? I know they are harsh statements but I feel they are not harsh enough. I tell you all if you have a choice of car rental think twice about choosing enterprise! The rentals I have done were chosen for me and the problems have been since February 2015 and it’s not just one its been done in two separate Enterprise offices one on Chenango and broadway in Englewood, the other is 3^rd and broadway in Denver. So I can say this practice must be standard company procedure! Get your money by any means possible and make their lives an children’s lives hell. Since the second rental in Englewood is about keys and wallet type attached to it come to being missing and or stolen from my son in each case all kinds of excuses from searching wrong rentals to saying they throughly cleaning and checking for such items left behind to hearing other people bringing in items left behind being turned in ! Which happened when I returned my second rental! I would love to give my next follow up comment as saying both or at least one of my bad rentals from them satisfied instead of having two bad tasting rentals in my mind! The only time I get any response from them is so far when they say I owe them something or they need something so they can get paid!!! The rental #533 751 997DWI PAID BY TRAVELERS AND SEND 332 472 906 VKT PAID BY RICHENBAUGH AUTO BODY I give these rental agreement to the person from enterprise since you are the only one reads this and tries to help?

Driving along peacefully. Minding my own bidness in the right-​hand lane. Driving next to me was a very attractive young lady. Or at least I thought she was until she decided to make a right hand turn without looking into her blind spot to see lil’ old me.
«No problem,» I said, after she squished my car up against the curb while I was honking maniacally; as the right side of her car scratched its way down the entire left side of mine. «We’ll just exchange driver’s licenses and insurance information and be on our way,» I naively offered.
«Uhhhhh. I don’t have my license with me,» she mumbled.
Great. Friggin’ great.
So I had to call the cops and wait around most of the afternoon until they decided that our accident was more interesting than their Voodoo’s bacon maple bar doughnuts.
Now what’s this got to do with Enterprise Rent-​A-​Car? Well, turns out my young negligent auto-​wrecker acquaintance was at least insured, and the insurance folks were nice enough not to argue about liability. They gave me a fair repair estimate that included the use of a rental car from. .. yes. .. Enterprise Rent-​A-​Car.
The folks there could not have been nicer. Met me at the auto-​body shop when they said they would. Took me back to their place and supplied me with a brand spankin’ new Toyota Camry. Later, the shop had to order more parts and the folks at Enterprise were as accommodating as could be to extend the rental period. Brought it back this afternoon, and again they were quick, efficient and friendly.
I understand that every experience is unique and that maybe you didn’t get the great, hassle-​free treatment that I did. But, dang it, Enterprise you were as woohoo as it gets so, BOING, you get 5 stars and I get a newly repaired car. Seems fair to me.

Rude, condescending, and they require all your personal information to rent a car. I have never had a place insist on getting my name, phone, email, address, work number, AND work address. Just to get a rental as a claim-​ee on an insurance claim. I will not do business with Enterprise anymore, and have asked the auto insurance company I’m dealing with to add a bad experience complaint to their file in hopes they’ll stop working with Enterprise as well.

I had a great experience renting from this location. They were friendly, professional and courteous. They did not try to scare me into getting insurance through them, which can be really annoying with other companies. While we waited for the oil to be changed, they asked if we would like to upgrade to an SUV for a few more bucks since we were going into the mountains. I declined, but they were not pushy, they were just giving me an option. Customer service called the next day to inquire about the service that I received at the rental location which was great. I returned my rental a day early and was credited the money for that day. They even recommended a third party shuttle service to get to the airport. It isn’t cheap, but it’s less expensive than a cab. We will try Enterprise again mainly because of the service that we received from the 2 women that work at the front desk. Sorry that I forgot your names,. You were great to work with.

I booked a rental car online through Hotwire at this location with ample time so that I would have a reliable car to drive down to meet my family for Christmas. When I arrived at this rental office the front desk attendant had just finished telling a family in front of me that it was going to be close to $ 500/​day to rent a minivan for the week. My reservation on Hotwire for five days with the rental came out to roughly $ 200 ($ 28/​day). I understand that there are extra fees so I was looking at maybe paying around $ 250 for everything. After I was done talking to the sales associates they were wanting to charge me upwards of $ 500 for my reservation of the car. I have never been this frustrated renting a car from a company in my life. I am still trying to figure out a way down to see my family for Christmas, but one thing I know for sure is that I will NEVER rent a car from Enterprise again in my life. I don’t know if all the locations in Denver are this way, but this was the worst rental experience of my life. Please do not rent from this location you will save yourself time and much unneeded stress.

Positives:
–Speedy transactions
–Few lines
–Great customer service
–Reliable
–Excellent car
–Excellent price
–Did not feel pressured or ripped off
Negatives:
–Nothing, really
Absolutely amazing experience with this place. Admittedly, I may be slightly biased having recently experienced two very terrible rental car companies, but this place was just great. From the very beginning, I experienced no lines whatsoever, not even to get on the bus to get to the rental car center. The woman who helped me out was extremely friendly and nice. She was very good about presenting me the possibility of buying car insurance, but not pressuring me. I think she was very convincing and honestly, I was much closer to purchasing insurance from her than the lady who tried to constantly pressure me to buy insurance at another company earlier.
I had booked online with a code from the Entertainment Book and I wasn’t sure if it went through. When I checked with the girl at the front desk, she smiled, and said, yes absolutely, you will get the discount. I also was unsure if the changes I had made to the rental car checkout time were correct. She also cleared that up for me in no time and made sure it wasn’t a problem (I had had problems with this with other companies before).
When we checked out the car, she went over it with me to find any scratches or nicks or damages to the car. She let me take my time to inspect it, without rushing me. The car was great the entire time. When I returned the car, it was speedy, the customer service was great, and most of all, they showed that they trusted me.
Bottom line:
I will rent from Enterprise as often as I can after this experience. I don’t care if it costs more, it’s worth it.

This is a solid location to rent a car, especially if you live in the Baker or Speer neighborhoods and are in need for a vehicle for a couple of days.
As with any non-​airport rental car location, the return process is slow, but that is to be expected when people are not trying to run to a plane. Even with that, the customer service is friendly (if not a little overboard), the cars are clean, and the prices are reasonable with my Geico insurance discount ($ 30 per day for a full size).
Lesson learned, if you need a rental or a car share, go here and leave with a satisfied gooey feeling.

Do not rent a vehicle from this location because you might get charge an extra $ 138
After having rented a car from this location and returning it with nothing wrong 3 days later I was charged an extra $ 138.
After talking to the assistant manager Steven three times which I had call him twice because he was not calling me back. He refused to refund me my money because the account was closed out. Even though he agreed with me that I should’ve NEVER been charged $ 138, he said there is nothing he can do until Charlie the branch manager looks at the account.
2 weeks later finally getting a hold of Charlie the branch manager was a rude, young man. Charlie started off by telling me that he could not refund my money even though I should have never been charged, after giving him several reasons why he needs to refund my money Charlie finally said he would give me back my $ 138.
3 ½ weeks later I received my hundred and $ 138 back. Do not rent from this location

Literally sat here for an hour waiting for my car to show up. They tried giving me an economy sized car and charging me for a midsize vehicle. Annoying!

I wish I had read the other reviews prior to renting a car here. I too was charged $ 500 for damage to our vehicle — damage that did not occur while I had the vehicle in my possession. No phone call from Enterprise, just a $ 500 charge on my credit card.

Worst customer service I’ve ever experienced. Jeff wasn’t helpful with any information up front. Said we’d have a car by 4 or he’d call. I had to call after 4, and Jeff wasnt there. The guy I talked to said Jeff had asked him to call me. Said it would be between 5 – 6 or they’d call. We decided to just show up. We got there before 5 and there were plenty of cars, there was Jeff in office, but he wasnt on phone trying to get ahold of me. We were packed ready to load car and leave on our trip, but then there was issues with payment that were never covered earlier. They never tried to rent us a car or offer us any fixes to the problem. Absolutely horrible. Do not use this place.

The service was outstanding, professional and efficient. Other agencies spend a lot of time trying to cross sell you items. Enterprise did not try to do that. They are faster than any other car agency I have tried. I almost felt like I got off the bus and they handed me the keys to the car. I really appreciated the speed and efficiency. The car was great as well. If you are quoted a rate over the phone, just be sure to confirm it upon arrival. I am sold on Enterprise!

It’s pretty convenient to not have to drive to the airport to rent a car. Cause, if I can drive to the rental car place, why the hell would I be renting a car? Anyway, this place was in walking distance when I jacked my car up while figuring out the tires really suck in snow while going up a hill. The selection was decent, staff was friendly and the prices are reasonable. The thing I didn’t like was the hours, particularly on weekends. They close on noon on a Saturday? Not open at all on Sunday? Now, I guess I could have looked these fine hours of this finer establishment up online, but who would expect closing at noon on Saturday and not at say, 5 PM or something?