Discount Shuttle & Car Service

They do the minimum
I set up a ride to DIA with Denver Discount Shuttle. I booked online & paid wth PayPal ($ 79). Then I got a payment confirm from PayPal via email. I never got any kind of confirmation from Discount Shuttle. I should have noted their lack of confirmation, but didn’t. The day before my flight I called them. No answer when I called at 2 PM, but a half hour later they picked up when I called again.
Remarkably I was not on the schedule! Again, that was the day before the flight. When I told him I had paid with PayPal and I had a payment receipt he put the phone down to check. He went to his computer and found the reservation and said «keep an eye on your email — I’ll send a confirmation.» A confirm at that point doesn’t serve much purpose — we had just confirmed on the phone. He did send it – but not ’til the next day and only two hours before my pickup time! I don’t think he gets it.
Is it just me? I can’t remember having this kind of problem with any online booking. It’s partly my fault for not noticing the lack of a scheduling confirm — I could have then called to let them know that I had paid for a ride to the airport. Just my opinion, but I shouldn’t have to do that. The whole process should be kinda automatic. It turns out that these guys do the minimum. They aren’t that much cheaper than, for example, Total Transportation or Maverick — and there are about 20 shuttle/​limo services to Denver International.
So why 3 stars after all that dismal management? In their defense, my pickup ride was on time — not 15 minutes early as happens so often. It seems, from a few things that the driver said, that there was a bit of a scramble on the part of the dispatcher to get a van to my house in time, but he made it. The ride itself was fine and there were no payment games, etc.
I’d use them again, but only after trying other ways to get to the airport.
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The driver was about 20 minutes late picking me up. I almost missed my flight and had to run to my gate to catch it (something I am not used to doing, as I’m usually very punctual when it comes to catching my flights). When I called him after he didn’t show up 10 after my pickup time, he said he’d be there in 2 minutes. About 10 minutes later he arrived without any apology or anything. He sped on the way to the airport but had to stop twice to pour water on his windshield because he didn’t have any washer fluid on this snowy cold day. The clock was already ticking because of his tardiness. All the while, he was trying to to sell me a shuttle ticket for my return flight. He was a nice guy but no customer service or any recognition that he’s already made me late. I was hoping to use these guys for future shuttle needs, but after the stress of today, it’s not worth using them and I’d rather pay more money.

Booked and paid for a reservation online, my card was charged. Then received an email requesting a large fee. Rather than paying a higher rate than any of their competitors we decided to cancel the reservation, were told that in 1 – 2 days the refund would be on my card. 5 days later the refund has not posted and when I called to have it remedied was hung up on.

Unlike the reviews below I had a really good experience with this company. Both of the people I spoke with (Sam & Mike) were extremely nice and professional when I called to make this reservation and follow up.
My main interaction was with Sam, who I believe was the manager. I work for a company where I had to to book for 10 employees coming from two different cities arriving around the same time.
Sam was very pleasant putting this all together for me and I can say that everything worked out perfectly. The driver was communicative, punctual and everyone got to their destination safely. :) I would definitely use them again.

We were stood up by this company. We waited outside with our 11week old baby on the hot curb. We made multiple attempts to contact this company but the no answer and the voicemail box was full. Our new driver that rescued us said he used to work for this company and that the drivers are fighting the company so that may be the reason behind people being stood up.

I arranged 1 month in advance for this shuttle service for 10 of us from Dick’s Sporting Goods Park to The Warwick Hotel for 2 separate nights. The first night was flawless, nut the 2^nd night there was no van there waiting for us. We were then forced to split up and wait for over an hour in the Taxi line. Overall, I give them a 2. Won’t be relying on this service again!

Looking for an honest, safe shuttle? Keep looking!