DIRECTV

Dishonest billing. Dishonest customer service. No brick and mortar building to pick up or drop off equipment so they charge you the shipping fees and if they don’t log the tracking # correctly, they charge you for the equipment in full. The customer has zero rights with Directv. They lie about the bill, the service, the channels, then make you spend untold hours monthly arguing with them to fix it. Beware: they will say they fixed your bill and then next month they try again to fraudulently bill you. They hope you will get tired month after month of arguing and they are right: you get so tired you just cancel the service.
Also, beware: you are renting their equipment but if it is not working, they charge you a service fee to get it working. It’s incredible.
And the equipment is not always synced to work with their satellite dishes so they are actually charging you, the customer, to upgrade their own faulty equipment. What a business model.

There’s a reason they only have one star that’s because you cannot give any less than that. Absolutely horrible customer service. Attempted to reduce my service and they that fought me every step of the way. They were charging me $ 50 plus per month for Showtime Starz and Cinemax as a promotion when I said I wanted to reduce that because the bill was $ 71.00 they said my bill would only go down to $ 49.00 I asked them how that was possible if the promotional price was a $ 19.99 for the first year with direct auto pay and my bill clearly states the price for these channels was $ 50.00. Several times the customer service agent cut me off in the middle of what I was saying. These people are true scum. Do not, I repeat do not get DirecTV get anything but DIRECT TV! To call them liars or thieves is to insult all liars and thieves.

Poor customer service. Long expensive contracts. Would very much recommend using another provider.

Terrible company! I had service for 2 years and was ripped off for hundreds of dollars. I had verbal agreements with customer service reps. and the bill was always increased within a few months. I finally refused to pay the last bill after cancelling service until my account was brought to the correct balance and they sent my account to collections.

This is a review I wrote about AFNI collection agency, but it’s based on an experience with DirecTV. I will NEVER, EVER be a customer of DTV again — and I am a tech geek, early adopter (one of the first in USA with a 1080p HD theater — 1997, one of the first to purchase a 4k TV and 4k Pro Video camera, etc., etc. — BIG customer of HD programming), and longtime past DTV customer.
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I know there are a lot of negative experiences with AFNI. I too was very unhappy to see a collection from AFNI on my CreditKarma report. This was for a $ 300 DirecTV bill, which was for a home we sold back in January (5 months ago), thought the DTV account was closed, but it wasn’t. Never got a past due bill or notice from DTV, either by email or postal mail (forwarded to new address). They have my email address on file (received e-​mail statements until 9/​2014, don’t know whey they stopped) — why not send an e-​mail simply saying YOUR ACCOUNT IS PAST DUE!!! SEND PAYMENT THIS WEEK OR IT GOES TO COLLECTION??? Nothing, no notification, no notice of past due bill. First saw this when it appeared on my credit report and I had a one-​day drop of 60+ points. Great.
Paid the bill immediately when I learned about it. Contacted DTV by e-​mail, explained the situation and asked that the collection report be removed. They said they decided NOT to remove the report of collection because «they weren’t guilty» in not letting me know a past due bill was accruing. I even went so far as to send the CEO, and the VP of Customer relations, an Express Mail letter, with explanation, copies of my 4+ years of PERFECT DirecTV payments prior to this, plus printout of the 60+ point drop my credit score suffered b/​c of this idiocy. No help. No reply. Completely ignored me.
I contacted AFNI via e-​mail, and mail, and also explained the situation to them (also, probably it helped that I paid the bill IMMEDIATELY as soon as I found out about it). I then called them, and agent was very helpful. Within 48 hours, I got notice that they sent a request to have the collection removed from my record. In a week or so, it was gone completely from all 3 bureau reports. So while I understand many have had negative relations with them, and the situation of having to contact a debt collector about a bill is already a difficult starting point, my experience was good. I explained my situation, paid immediately, and they helped me with doing what I asked.
DirecTV, however, are complete A_​holes, and they won’t be getting a dime of my TV programming spending, ever, ever, ever. They just lost a potential 40+ additional year customer, at $ 140/​month, all because they refused to take 30 seconds and type a few keystrokes to remove a collection report. Idiots.

This company is one of the worst I have ever used. I am a 2 year contracted customer. Or so I thought. I would no longer like to have cable TV. I was told my contract was up this month. But they have put another year on there with out my knowledge or permission. They claim its because I added a box a year ago. They continually repeat that to me offering the only other option is a $ 300 brake of contract. They are not concerned about you or anyone around you like most companies all they want is money and the moment u try to stop paying them they make something up to force you to continue to pay them. If u use this company I can almost guarantee you will be disappointed.

If I could give zero stars, I would. Absolutely terrible. Horrible service, extremely misleading and unethical sales reps that call to «save you money on your bill». You won’t be told that you’ll be locked into a 2 year contract by these «money-​saver» sales reps but I just learned that to be true. For now, I’m stuck. When my «contract» is up, I will never return. Oh, and I just received a $ 613 bill.

Terrible, terrible customer service. Phone sales people that say one thing and then when your new bill comes it is not what you thought you were getting? Yeah me too! LOL, good luck asking for a recording of the original conversation… they NEVER make those available or make it so difficult (let’s say impossible) so you give up. After requesting that something be sent in writing via email, it mysteriously never comes. Also, this is a terrific little scheme of theirs: is «compartmentalization» so that no one can ever tell what another department/​call center/​individual has promised.
Here’s another scheme: «Oh, I’m sorry even though you’re a customer, you don’t qualify for that special promo.» Or worse yet this lie: «oh you just missed the promo or call back again on the 10^th of next month.» Yep, another lie because when you do call in there is no promotion.
EVERYONE SHOULD START TO UNBUNDLE. I will as soon as I can! BTW, there are coming lawsuits and EVERYONE SHOULD JOIN IN WHETHER IT IS CLASS-​ACTION OR INDIVIDUAL.

One of the WORST customer service experiences I’ve had over the phone!
After being transferred 8 times and talking to 9 people (2 of which were managers) in 3 different departments, I was finally able to demand to speak to a competent manager that was able to get a new cable box sent out to my business. I was being transfered in circles to the same 3 departments over and over again for MORE THAN 45 minutes. What a waste of my time!
GEEZ! Direct TV SUCKS! If I could rate them ZERO stars I would have!

This company will not be number one for long. After billing mistakes and the mess that followed I decided to leave for comcast. I was surprised how they would treat a 20 year customer who always paid on time and never complained, so when I explained it to the rep, he said lets leave your account open and in 6 months if you want to come back you can. Well 6 months went by and all of a sudden the reactivate my account of course no service but they sent me a bill. Its there policy to restart accounts and bill for that unless you call again to cancel. Already fired them once. I know i made the right decision to get rid of them, if they try to talk you into the lets see in 6 months program run like hell They will not be #1 for long if they keep deceiving people Customer service just said sorry and I paid the 97.00 Shame on Direct TV

DIRECTV sent me to collections erroneously. I ultimately won the case, but not before wasting more than 12 hours on the phone with their rude ‘Customer Care’ representatives and being harassed endlessly by their collection agency.
I canceled my acct with DIRECTV in Nov 2013. My American Express card was charged a final bill of $ 206.16 on Dec. 11, 2013.
I disputed the amount and received a MERCHANT CHARGE BACK from DIRECTV for $ 160 on Jan.17.
DIRECTV is stating that I revoked the original payment of $ 206.16 through American Express on January 21, 2014. I did not do this.
I submitted to DIRECTV all my credit card statements from Dec 2013, Jan 2014 and Feb 2014 showing there was no credit to my card for the payment.
On May 12, 2014, I conducted a conference call with Patricia in the South Carolina DIRECTV billing office and Joan from the Tampa, Florida American Express Office. Joan confirmed on the three-​way call that there was never a revoked payment for $ 206.16 on January 21, and further confirmed the only items were the original charge and the $ 160 credit on January 17, 2014.
DIRECTV continues to say I owe this money and in fact, Patricia stated during the three way call that she, «…doesn’t care what AMEX says, I owe the money and in fact, I should never have received the credit.»
I have spoken with 12 individuals at DIRECTV, three at AFNI (the collection agency) and one at two at American Express.
On May 8, Tom in the DIRECTV billing office confirmed receipt of my statements and stated it was a DIRECTV billing error. We were disconnected, so I called back and spoke with Daphne in billing. She confirmed that she saw Tom’s notes and that this was a billing error on DIRECTV’s part. When I called back on May 12 to confirm they had contacted the collection agency about the billing error, I was told by Patricia that the charge was still on the account and that DIRECTV never received any documentation from me (I have the fax confirmation).
I asked if she could see my conversation with Tom and read the notes from it, and she refused. She transferred me to her supervisor, Stacia, who stated that I shouldn’t have faxed my documentation (even though that is what Shanequa at DIRECTV told me to do on May 5 at 8:29 a.m.), but rather needed to email them.
I did that and received a response from DIRECTV on May 17 that they considered the charges accurate. I wrote again and asked that they substantiate the charge, and received a reply on May 22 that they could not assist me and that I needed to contact «your collection agency».
I called AFNI on May 22 and spoke with Anthony, who told me that DIRECTV does not need to substantiate the charges.
It took the involvement of the State Attorney General & BBB to finally have DIRECTV let the issue go. I think I should be compensated for this colossal mistake on their part, but they do not compensate for ‘inconvenience’.
DON’T USE THEM!!!

This company SUCKS ! They raise your bill every few months even though you negotiated an extended contract for a specific price .
I phoned them today regarding a problem receiving stations I am paying for — and they want to charge me for a service call to repair THEIR PROBLEMS with either the dish alignment or equipment they rented me !! AND, they tried to sell me an updated service protection package on top of that ! How Ludicrous !
I reported them to Consumer Affairs — and will dump them at my earliest convenience when I can switch to Charter Cable — which provides a much more reliable service.
Thanks for playing games with my bills all these years Direct TV — YOU SUCK !!!