Denver Property Management

This company has failed, and continues to fail, at providing even the slightest degree of respect for its tenants… if my wife’s and my experience is of any indication.
Having run out of time to find a place to rent, we were fortunate to have been shown a townhouse in the Lower Highlands… which we fell in love with and chose to rent. Bridget was the agent involved. She was extremely helpful. She seemed knowledgable about the property and gave us the impression that our minor concerns would be addressed promptly. In time, we found that would not be the case. It’s been over 3 months since we moved in. And, likewise, nearly the same to get anyone to respond to our requests. Add to this, when the apparently contracted maintenance man showed up, most of what we wanted to be fixed, was not. And some things, we were told, would not be. Apparently the owner would not give them the ok… or so we were told. In addition to these issues there’s the issue of communication. My wife and I own and rent out a house in Chicago. We strive to keep our tenant happy. And our home in great condition. We always respond without delay. But, Denver Property Management does not. Even when we satisfy their request to communicate via they’re online ‘portal’, no response. It always requires SEVERAL attempts, including texts, voice messages, and email, to get a hold of anyone. And, then we are almost always told that someone would get back to us «shortly». Lol. Now, the last time my wife and I rented a place was over 30 years ago. So, neither of us has any way to assess to what degree the relationship we have with Denver Property Management is the norm. But, regardless, this company is lax big time when it comes to taking care of its tenants.

I am a Realtor who’s client purchased a unit in a complex that the HOA is managed by Denver Property Management. Her lender needed them to fill out a standard HOA Questionnaire which is common for financing of units in a HOA. After 20 days without being able to get the form back from Denver Property Management the Lender contacted me for assistance as they were at their wits ends. They said they called, emailed, left messages, spoke to and still had not received the one page form back. I called and spoke to the party that had been promising to get it right over. She said it was in the scanner ready to go out… right. Now it is the next day and I have spoken to her manager who said her assistant would take care of that. I stayed on the line 20 minutes waiting for that to hit my email inbox, they hung up on me. Now the second go around on hold… manager says you’ll get it when you get it. You get the idea, unresponsive, unprofessional even at the management level which is very surprising.

I was not satisfied with Denver Property Management, I scheduled an appointment to view a home with Cathy… but I never actually met her. She ended up not making it to the showing and had Donna show the property instead. Donna was great, she was very helpful and courteous. We were very interested in the home and it was apparent. We were told that we could be in the home immediately after the credit approval. As soon as I arrived home I sent in my application and was approved the next day, so I was told the lease would be e-​mailed to me shortly. After a few days I still did not receive the lease, I continued to call everyday to remind them and ask what was going on with the home. Cathy lied to me multiple times telling me the lease would be sent that day for sure, but I never received it. After two more days I called and Cathy told me the owners decided to go with other renters and she found out early in the morning the previous day and chose to never contact me to let me know. In my opinion they were very unprofessional and caused a huge delay in my house searching process.

I can’t do anything but laugh when I think back to my experience with Denver Property Management.
I found them online prior to ever visiting Denver. I thought they had just what I wanted – a small building, no high rise or cookie-​cutter suburb-​like place, hardwood floors, charm and character. And, the photos online suggested it was a perfect match. I should note that I didn’t know Denver at all and, moving from a larger city, I knew I just wanted to be close to downtown (I mistakenly assumed downtown Denver was a hopping place). So, I chose Capitol Hill, thinking that sounded «city-​like.»
Then it all fell into place – a bad day of seeing disgusting, filthy apartments followed by the last appointment of the day with DPM. I was shown a cute 1 bedroom in the Raleigh with hardwood floors, charm and characters, a cute little office nook, and it was in my price range. I took it.
And, then, the fun started. Now, to be fair, not all of this is the fault of DPM. However, it would have been nice to have been warned about the area I chose, given that they knew I was new to town. I was on the ground floor and often was freaked out in the middle of the night by sounds of rustling outside my window. Usually, it was someone peeing on or by the side of the building. In addition, I learned that it would be necessary to frequently call 911 to ask the paramedics to remove the drunk/​stoned/​passed out homeless person in the entryway of the building since I couldn’t get past them to get into my apartment. But, my favorite (and for this, I do hold DPM responsible) was the guy who lived across the hall who was dealing drugs out of the apartment building and who stole most of the bicycles from the storage area (no this is not an accusation, he was caught taking someone’s bike by the actual owner and tried to convince them it wasn’t theirs). And, then there was his girlfriend who tried to make excuses to come into my apartment and then would comment, «you have a lot of nice stuff.» I quickly learned that 1 block away was the «top crack selling corner in Denver» according to a friend in law enforcement.
But, back to DPM. I was concerned about safety at times and when I asked about getting more secure locks or bars on the windows, it was considered a ridiculous request. When I locked myself out of my apartment and stumbled home drunk really late one night, they did respond to my call and came to let me in. However, they first demanded $ 25 for the inconvenience. Despite my drunkenness, I remember how ridiculous it seemed that they wouldn’t open the door unless i produced the money right away. I mean, they knew where I lived! Geez!
Anyway, I have to admit, my experience may have been limited, as the other buildings they rent are in different neighborhoods. I often drove by the Minerva and the Linnea and wondered what it would be like to live there – they both looked much nicer.
Eventually, I had to leave, as the 911 calls got tiring and I realized there was no real downtown around which to live. So, I moved to an area everyone called the «ghetto» and was super happy in a beautiful house surrounded by the most amazing Mexican food I’ve ever had.