Darque Tan

The people who work here are very nice; they are always eager to help out and give advice. The machines need to be better maintained; several times my spray tan has been splotchy and I had to wipe it off and try again.

So, So Bad. Their service has been terrible the last two years I went there, but the location was convenient to me, so I kept on. I’m getting married soon, so I bought the all access membership for a couple of months$ 80 per month, I signed up, and then she charged me $ 90. When I asked she was like, «oh, yeah it’s actually $ 90 for what you’re getting’. Each time I went in, they would tell me that they didn’t have my credit card on file, and I had to re-​register. This happened at least 4 times and would take an extra 10 minutes. The last time they tried to upcharge me for something that had been included the prior three times I visited. I’ve asked to speak to a manager or someone in charge, and the most they can do is give me a corporate email for customer service.
The people that run this are sloppy. There are holes in the walls, the towels they use have an odor to them that is NOT pleasant, and the staff all seem very bothered to actually have to put on sweat pants and a t-​shirt and show up for work.
P. S.- They are giving «free tans» to those who leave a positive review on Unilocal.Not very transparent are they? There is a sign on the front counter where you sign in to incentivize customers. That is where the positive reviews are coming from.

Excellent Service, prices and customer service! Getting my red light on!

This place is open late and will do just 1 session at a time which is nice. It can be costly for the one session as I can remember. I was grateful because they got me in on a whim last minute. Spray tan and they also have ultra bronzer bed that I really like. They have all level beds. The stand up spray bed was a bit confusing though

I like this tanning salon a lot! However my last visit there was hair all over the tanning bed and it didn’t look like it had been wiped down, yet there was a folded towel on it ready for the next person.

As a ginger, I am very particular about my tanning choices. Darque Tan is so clean, the girls are so nice and the price is right. Going here forever!

This place is great!!! I’ve come here the past two years to get a nice base before summer so I don’t turn into a lobster. It’s very clean and the staff is always very friendly, especially Nicole who after only a few visits remembered my name. Will definitely be back and I highly recommend this place!

I have struggled with rosacea for years but red light treatments really turned the corner for me, ending the terrible swelling and breakouts I was having. It took several months of regular use to see an improvement but I spend only a few minutes with makeup each day now where covering up breakouts and healing areas took a substantial amount of my time before. It is great for inflammation of all types and is very soothing and relaxing and considering that you get unlimited treatments, it is very affordable. I can’t vouch for the anti-​aging part or the collagen products but hey, i’m half Slav. We all go straight downhill at 40. But I highly recommend it for inflammatory skin conditions and relaxation.

I was in need of a spray tan while I was in town for work. They were nice enough to give me a 50% discount since I was not a local. ($ 44 for a one time spray, was charged $ 22 instead!) I wasn’t able to use the Unilocal 25% off discount on top of that, but I was still pretty pleased of the price I paid. The girl at the front was very nice and showed me around the salon and made sure I knew how to use the Versa spray booth. My Versa spray came out beautifully (I went yesterday so I can fairly attest to this!) This location isn’t in the nicest strip mall, but you wouldn’t know it by going inside. It looked very clean and well kept.

I’d like to give this place another try and maybe the Versa machine they have just needs to run a couple times in the morning before they let people use it but my first experience at this location wasn’t too good. I know how to spray tan and have learned all the tricks on how to make it last and look good but my tan came out extremely splotchy and looks horrible. I’ll have to wash this off immediately which is too bad. The girl at the front was very knowledgeable and nice though.

Needed a quick airbrush tan before a last minute Vegas trip. Girl behind the counter was super rude! The 25% off check in on Unilocal apparently doesn’t work and couldn’t be used and neither did their credit card machine! Won’t be back. thanks for nothing!

Love this place!!! Missy and Monica are amazing! Monica and Missy are friendly, knowledgeable and above all helpful. They know their products so well. They know what to recommend so that I get the best results which are honestly better than what I originally hoped for. I love Darque tan because they have the best beds, the newest products and great staff. If there is something new and hot in tanning 9 times out of 10 Darque Tan already has it. I’ve been other places but I always keep coming back to Darque Tan because Darque Tan always has more to offer than any other tanning salon. Thank you Monica and Missy. You girls are great and it’s always a pleasure to come in when you ladies are working.

LT;DR: The spray tanning turned me orange and it was uneven and people were making comments so I canceled. They put me in the system as though I froze my account. I was charged $ 93.88 three times. I went in and they won’t refund and they informed me that someone is tanning under my name. Personal opinion: management is rude, unresponsive, and ineffective while their customer service is a joke.
Long version:
I was unhappy with my membership to Darque Tan. It turned me orange and my skin was blotchy. The bulbs in the tanning bed were often malfunctioning and when I told the front desk staff they appeared not to care. I was not happy so I went in to cancel last Winter. What has transpired since then is mind-​boggling.
This is what I emailed «customer service» on 4÷16÷18:
I was overdrawn on my bank account last week so I checked my history. I have three payments for $ 93.88 to Darque Tan starting on 2÷17÷15. I thought I had canceled my membership sometime back around November or December of last year. I haven’t tanned there or at any Darque Tan locations since then. To be honest, I was turning orange and I couldn’t maintain the spray tan. It just wasn’t working out. Plus, my boss has skin cancer and she begged me to stop tanning. This is why I wanted to stop tanning and cancel my membership.
I went into the Leetsdale location on Saturday and discussed this with the woman working at the desk. She looked at my account and apparently someone has been going in and tanning under my name. She had numerous dates of when «I» had been in for bed and spray tanning within the last week. She looked at me and it is evident that I haven’t been tanning (I’m pale) and that I was genuinely shocked.
She had me sign a cancellation form but because it was after the 10^th, I was charged for this month. I have a $ 93.88 charge on my account for ⁴⁄₁₆. I am attaching a PDF that shows all of the activity between Darque Tan and my bank account.
I work for a fitness studio that sells memberships and I hate to be a person who asks for a refund but this is pretty upsetting. I honestly cannot afford this and it would mean the world to me if I could be refunded for the last three months that I’ve been charged while I have not been using your services… especially when some mystery person has been going in and tanning under my name. I spoke with Nicole, the manager, just now and she offered me two months of free tanning but, given the circumstances, the best would be a refund.“
Both the front desk woman I originally spoke with and the manager advised me to email Customer Service and they promised that they would respond within 48 – 72 hours. I waited and went in 4 days later and spoke to the district manager. I felt like she was rude and completely unhelpful. I also found out that the person using my account came in and used it THE SAME DAY as when I spoke to the store manager who promised that she put a pop-​up on the screen to ask anyone who comes in to use my account for their ID.
I followed up with the Customer Service emails (because, as the district manager told me, there is one person who reads all of the emails and they don’t have a phone number… huh??) — I was just informed that it’s the same person! At no point did the district manager tell me this. I called the store today to follow up (because I haven’t heard from anyone in over a week) and she told me that it’s the same person. I feel that the district manager led me to believe that there was some separate person just answering emails (I am pretty sure she said this person just responds to emails all day). She never disclosed that she IS that person (who she was talking about in third person).
The district manager told me that they can’t refund my money (?) but they can give me give me a credit for what I have paid over the last three months. I don’t want to look like a damn carrot! I was unhappy with the services which is why I canceled. For a moment I saw the bright side because, oh, I’ll get a bunch of massages! WRONG. They no longer have a massage therapist. The district manager told me that they replaced her with a body wrap because «it’s more efficient.» I just Googled it and it looks like a joke. I train 6 times per week and I really can’t afford to burn «up to 2400 calories in a 30 min session» (
). Even at the lower end of the scale provided by their «science,» 900 calories, I would be at a huge caloric deficit. No thank you.
I asked to speak to the district manager’s boss and I was told I couldn’t.
I hesitate to submit this review because my mama taught me that if you can’t say anything nice don’t say anything at all but this is an extreme case. I feel that I have been lied to and manipulated. Their negligence towards someone using my account is astonishing to me.

This place is very nice inside! The staff has been ⁵⁰⁄₅₀ for me. Sometimes very friendly, sometimes really annoyed that they are there working. The pricing structure is a headache and sometimes your points will reflect differently. I did get a spray tan from there recently for a wedding I attending and I thought it looked good.

OMG!!! Fit Body Wrap is in!!! Loose up to 1500 calories each time! It’s incredible! Now I can start doing that in addition to Red Light therapy and tan.
The owner is on top of new things and new technology. This place is taking it all to a whole new level– it’s all about beauty, younger looking skin and easy fit.
Thank you guys!

Update: the manager did contact me and offered a solution. They can’t refund money– apparently refunding money for them is more complicated than any other store in existence, but so be it.
She was very professional and earned back a star for that.
That said, because of my experience, I still would be weary of this location’s spray tan machines.

Kind of pricy girls push for too much sales like they’d be on commission when they aren’t. Always new girls turn over. Found a new better place so probably won’t be back but it did get the job done w getting me tan. Spray tan beds only work sometimes too

Apparently Darque Tan Denver doesn’t believe in customer service or doing the right thing.
After several attempts to reach out to the regional manager Terra Saunders all have failed with no response or acknowledgement.
The simple question/​issue I had could easily be solved and I would remain a loyal customer. But the extremely poor customer experience and being left hanging by Terra has left a bad taste in my mouth.
At this point I just want a refund and to take my business else where. To my surprise the store manager told me Darque Tan does not believe or give refunds… period even if they are at fault or made an error. Seriously?! What kind of shady business refuses to refund a client for a tanning package that is not used/​going to be used?
Please beware of bait and switch pricing from one employee to another and location to location. Do yourself a favor and do not use Darque Tan Denver for your tanning needs as you will surely come across a company who refuses to serve their clients, the clients that pay their salary and keep their tanning salons operating.

Yep, I am reviewing a tanning salon. I think I need to spread the gospel of the spray tan to my fellow pale skin gals (or guys) who are too hesitant to give it a whirl. I will admit, I use to suffer from tanorexia. I love the feeling of being tan. Having bronze skin just makes me feel better about myself. I find it to be a confidence booster. I gave up tanning beds years ago. So, I have been living a very pale life for years. While I have grown accustomed to being pale, I have lately been overall down and been needing a boost to liven my spirits. I have been so apprehensive of the spray tan due to a horrendous experience I had 10 years ago. I went into that thing looking like a normal girl, came out looking like an oompa loompa. It pretty much scarred me for 10 years. I knew deep down that the spray tan technology had to advance in that time, I just couldn’t bring myself to take the chance… until about 4 weeks ago.
One evening I was feeling adventurous (and especially pale), so I decided to do something crazy. I decided I was going to take a risk and go spray tanning. I did some research about the equipment and settled on Darque Tan because they have state of the art spray tanners, not to mention they are super close to my home.
I nervously walked into Darque Tan. There was a line. I debated turning around and leaving probably 4 times, but I stuck it out. The girl at the front desk was very helpful despite the line. She tried to sell me on a package, which I declined because I didn’t want to take the chance of hating it. So, I paid for a single session, not too confident I would return again. She walked me back and walked me through the process. So, I went into the Pura booth and was sprayed. It’s an incredible fast process when you are in there. After being sprayed, the tan takes about 6 hours to develop. A couple hours passed, and I was so impressed with my subtle, evenly distributed tan. My tan wasn’t orange at all. It’s natural and even. It looks like my natural skin color is just a couple shades darker. The next day, people at work were complimenting me saying how great I looked. Someone said that I looked «full of life» (guess I am usually just a walking corpse). Either way, I felt good.
So, since my original visit, I have moseyed back over to Darque weekly to maintain this perfect color. I have since splurged for the monthly package. It actually makes so much more sense if you planning on spray tanning more than once a month. I have been so happy with my experience at Darque Tan. Most of the girls who work there are welcoming and helpful. My favorite is Rhianne, she is so helpful and friendly. She takes the extra time to enhance your experience, so huge shoot out to her.
I will close this novel of a review for a tanning salon by saying, check out Darque Tan on Leetsdale. Their friendly/​helpful staff and great equipment make them a stand out salon for me!

wow this one is sooooo much better than the one on speer.
Friendlier, competent staff… check
Knowledge of beds and products… check
Cleanliness… double CHECK