Darque Tan

I was here on 1-​21-​2016 for a Versa Spray tan. Which I paid $ 50.00 for. Which is odd, because in Chicago it was always 30 for a level 2, who knew Denver had a higher market value for spray tan. Now, I don’t know if they have any deals/​options or anything, the girl at the front counter did not offer any options. I just moved here, but this was NOT my first spray tan. I have been going sunless for a few years now, and I can honestly say I have never had one this bad. First, I went into the room and there was no barrier cream, I asked the girl and she told me they use aroma therapy towels. Okay, cool, hopefully that works. I undressed, and got my hair up, I stepped on the little mat in front of the Versa and it was soaking. There was a heater in the room, but it did not work. It was all pretty bizarre. Now this may not be the front counter persons fault, but I DID NO GET TAN. Like, at all. I did the running man poses, I did not shower for 12 hours. Nothing. No tan, no hint of color. DO NOT GO HERE IF YOU WANT TO ACTUALLY GET A TAN. Very disappointed.

I try to write positive reviews or nothing at all. However, this shop is full of reasons to complain. I pay for levels one and two bed membership and a stand up level three. This location doesn’t have a level three so I’m stuck with using only the one and two when they are available. The bulbs in the beds are usually not fully working. And on multiple occasions I have come in to see no toilet paper in the restroom. The girls at the front desk are usually on there personal phone discussing inappropriate matters while continuing to using inappropriate language. The front desks girls tend to smoke rite outside of there establishment without a care in the world. I would say this place needs a full on upgrade from the front desk personnel to the beds they supply or should I say lack there of. Not impressed.

One of the worst customer service places I have ever been. To start the previous manager with the blonde hair told me I could sign up for the unlimited $ 19.99 per month but could only tan at that specific store in level 1. I find out today, three months later that is completely untrue I can go to any darque tan. I was also told there would always be two level 1 beds since that is the only level I signed up for. Two weeks after signing up they take one of them so now there is only one. A few months ago I wanted to upgrade to some other levels and saw there was a groupon, The current manager with the dark hair told me to just buy through them it would be the same price but there was about $ 5 tax. I understand that $ 5 is not a lot of money however groupon does not charge tax. When I told her this she rolled her eyes at me and said whatever. She took the tax off and I purchased it through them even though she was very rude. I paid $ 39 for 1 visit in a level 3,4,and 5. I purchased that two months ago and the fan in level 4 is still not fixed which according to one of their employees nothing EVER gets fixed. A week ago I went in and their air conditioner is broken and its been about 90 degrees. No worries it happens out of their control however it is still not fixed a week later and they tell everyone that the beds are overheating and shouldn’t go too long. I tried to go twice and couldn’t make it the whole time because it was so hot. Of course they have no apologies to any of their customers and just argue with them when asked what can they do to help the situation. The manager straight up yelled at me and another customer when we said the beds need to get fixed sooner. I was telling the manager that level 4 needs to get fixed and another customer said «good luck hunny, the bed I like has been down over a year!» The manager freaked out on us and actually yelled. I can truly say out of all of the customer service experiences I have had this is the worst! I have never been so disrespected by a employee who I give my business to. Even their OWN employees have told me how bad this place is. I will be canceling my membership.

Love this place! Friendly female staff, no up-​sale or hardcore sales tactics. The place is a small boutique and very clean. Their spray tans are a special formula so it leaves me brown, not orange.

The customer service here leaves a lot to be desired. One time I went in and was told it would be a 5 min wait. 20 mins later I asked again after other people went in before me (most were doing the lower level beds) and was told 5 more minutes. I ended up waiting 45 mins. The speer location is just too small. I recommend going to the one on Leetsdale.

I would not go back here after my experience. I signed up for only 1 month and cancelled on the 9^th, which is well within the cancellation bounds of the 10^th. I went in person and signed a cancellation and still got charged. I contacted customer service and «they cannot help because Colorado stores are franchises». I called the store 3 times and still haven’t heard anything back regarding my refund. I was told to email the district manager, which I did, 4 times. And she is still not responding… it has been 5 days since my initial complaint and they allegedly have a 24 hour turn around time to respond.

I have always been loyal to Zolarium, but a girlfriend and I decided to try Darque Tan last night because I am no longer walking distance and the parking at Zolarium just isn’t possible for after-​work hours. Regardless of my loyalty, I still would recommend Darque Tan. I am a pretty seasoned tanner, just haven’t gone this year yet, but my friend is not at all. The girl working was incredibly accommodating and helpful in working with her, making her feel comfortable, and finding the right tanning package for her. She was incredibly sweet and made the experience so positive. Honestly, the building itself isn’t the best. Too small, no waiting room space, but the amazing girl working the counter (Tuesday, March 18 at about 7:00pm) was enough to make me want to spread the word to friends. Honestly, a tanning bed is a tanning bed. They all do the same thing in the end as long as they are well maintained, so if the place isn’t a total dump it really comes down to the employees and I felt like this place delivered for that.

Would have liked some barrier crème for my spray tan. Most places offer it. The room could have been a but cleaner and warmer. The staff was really nice and friendly though !

I’d give a zero if I could. This was the WORST spray tan I have ever had. Half my body didn’t get any color. I brought up concerns at the time and the stupid sales people assured me it would be better in a few hours. It was a total disaster & waste of money. Don’t ever go here!

I got there and there were several people in line ahead of me which was awkward because there was barely any room to wait. The first lady who was in line got annoyed with the service and stormed out. When it was finally my turn she couldn’t find me in the system and asked if she could help the other people first which was fine. Then her computer froze and shut off. At that point I had been waiting for at least 10 minutes for a spray tan that probably only would have taken that long. I left and am now trying to find another salon where I can get it done. Annoying.

This location is a very cute boutique style tanning salon. I’ve seen that they keep this place very clean. I never have to ask for towels, or anything I need. I do notice that they get very busy sometimes, but its great because you can walk literally down the hallway (its slight but still exists) and grab a coffee or something at the daz bog. They offer something like a 20% discount for darque tan customers – but make sure to tell them that because they get busy too. They offer great customer service and as long as that doesn’t change I’ll continue coming here.

Great people working. Always really nice. Don’t have contract pushing sales associates. Beds work great. Month unlimited is the way to go. Can use any of the beds, in any order. No appointments needed.

Place is great, easy in and out. Staff is friendly and nice — there one member who was not very knowledgeable about what level spray tan I should use — — and once there was a spray bed that didn’t work. Understand that stuff goes wrong. Its a good location with parking and I would go back again.

Do not trust Unilocal addresses for Darque Tan. Both are wrong. I would actually give this place 3 stars if it weren’t for the awesome employees (Danelle especially). The prices are good and you don’t have to sign on to a contract which is awesome. However, the spray tan machines are typically not working properly (half body, uneven, etc), there is no water for customers anymore, and they advertise their spray solution as versa which it is not (its a Darque Tan solution). I’ve been coming here for 3 years because even with the negatives, for the price, this is the best place in town for spray tans.

I live nearby, and my boyfriend and I usually purchase a one-​month unlimited package before going on vacation. I have always had a pleasant experience at Darque Tan, which is why we continue to go there. We went in a few days ago to each get another monthly package, which is $ 28.88. We were then each charged an extra $ 40 start up fee without being told about it. I have never paid a start up fee before.
I called for clarification and was condescendingly told my the woman at the front desk that «she explained everything pretty well earlier.» I asked for a refund, and was told that it was not possible. I was given the district manager’s email, and emailed her as well as the customer service email on their website. The website states that I would receive a response in 24 hours. It has been 48, and I still haven’t heard anything. I tried to chat live with someone, as also offered on their website, but was told by the representative that she is at the corporate headquarters in Texas, and as such, there was nothing she could do and that I would have to wait for them to respond.
I then called the number posted for billing questions, and was told that the district manager was in training all day with no access to her email. There was nothing they could do and that I would have to wait for a response to my email.
I am appalled at how this is being handled. With all of the competition in the Denver area, I would hope that they would care a little more about customer retention.

This is by far my most favorite location! The staff and store are amazing. Great products services and Caley rocks and she is always informative on new promotions!

Let me start by saying, I’ve only been here once and I would probably go back.
The price is right and my experience was fast, which is basically what I’m looking for when I go to have a spray tan.
However, I was told that they aren’t accepting the Unilocal Deal that’s on this page, which I didn’t like and I was being up-​sold the whole time. I’m in sales, so I understand the purpose of the up-​sell very well, but it is something that the business owners may need to allow their employees to use more discretion in using. The way it was put to me would make me more prone NOT to return, opposed to spending more money here.
As far as the tan itself goes, I’m a pretty olive person, so the tan did not look orange on me at all. If you get the bronzer it will make you look crazy-​dark until you take a shower. I love it!
Do follow the directions. I did not stand behind the right line at one point and so my legs looked kinda weird, but that was purely my fault, not the person who was working there.

They say you get what you pay for and wow, isn’t this the truth. The owner needs to step it up a notch and stop being such a cheapo. There is NEVER toilet paper in the bathroom, no towels to dry hands so after I spray tan and wash my hands the water drips all over, streaking me because they refuse to buy paper towels. They don’t have towels or wipes in the spray bed rooms because «their dryer sucks». They were out of clear spray taning solution for months and the beds will often spray half your body or face and has stopped working to where I had to race to walgreens to buy spray tanning supplies to fix the mess. I love the main front desk girl but I sure hope the owner sees this and does something responsible for once and gets off his bum to improve his business before it goes down the drain. Bad business!

Today I was a first time customer here, I only came here in the first place straying from my normal tanning spot because I have a groupon for 3 spray tans.
The service was absolutely horrible.
I waited up front for about 15 mins before anybody even noticed I was standing up from, she quickly took my coupon and explained nothing. I asked the difference between clear and bronze and she told me with an rather annoyed tone in her voice. then she took me back to the spray versaspa machine and told me nothing except for how to stand, and me having NEVER spray tanned before in my LIFE I was VERY unsure of what to do. I took her advice and stood in the machine and having no idea how the thing even worked and no direction or instructions I climed in and got it started and it sprayed my face then hit my arm and STOPPED! THEN I started it again SO I GOT A DOUBLE SPRAY TO THE FACE!!! AS well as huge drips all over my arms and back from the machine. THIS IS THE WORST TAN IVE EVER HAD TO SPORT IN MY LIFE I AM SO EMBARRASED.
As I was leaving she ignored me, didn’t ask about anything or give after care instructions AT ALL and I was TOO humiliated to stick around in a lobby full of customers and ask about why my face was double the shade of my extremely uneven body. I got lines EVERYWHERE and half my body is white while the other half is a pasty pink goldish looking color. I AM SCRUBBING MY ENTIRE SELF TONIGHT IN THE SHOWER.
NEVER EVER EVER AGAIN, forget the groupon I WOULD PAY to not have this terrible spray tan.
DISGUSTING!!!

I go there for the spray tans, so I can’t speak to the actually beds.
The spray prices are unbeatable– $ 50 of unlimited spray tans (clear or bronze), per month.
The rooms are really small and when you get out of the versa spa to put your clothes back on, the machine rinses itself and inevitably gets at least a few drops of either water or tanning solution-​not sure which-​on you. This wouldn’t be a big deal except it sometimes leaves a few droplets of unevenness on your tan. Not really the end of the world.
The Versa Spa does malfunction about 10−15% of the time, and it’s kind of a pain to take your clothes off, get in, have it malfunction, and then put your clothes on to go out and tell them it’s not working. Again, not the end of the world, usually you can be in and out in about 10 minutes.
They have a heater on only sometimes, so it’s chilly in the colder months.
The staff changes frequently, but all of the girls are really nice. It is their job to up sell you (I have noticed this more with the bed tanners, not the spray tanners), so just politely shut it down with a «no thanks», or «I already have lotion, thanks». They’ll ask what kind of cream you use– just blatantly lie if you have to and say you use one of theirs.
OH. And they have been out of barrier cream (the stuff you coat your hands and feet with as to not eff up your nails) for MONTHS. I have asked them about three times when it will be back in stock, and they have just told me that it is «coming».
Maintain your tan with lotion the day AFTER you spray, and make sure to wear loose, dark clothing. Sit up straight if you are driving and don’t hunch over otherwise your skin/​fat rolls (no matter how small they are) will leave two patches on your stomach. Haha.
Overall, I do feel I look better with some cancer free color, so I’m willing to overlook their flaws. Please restock the barrier cream though, it is a staple of the spray tan.