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Very misleading and they have horrible customer service. I spoke originally signed up for internet services with Charter trying to take the initiative and called them to find out about redeeming a gift card. They told me they needed to sign me up for the whole process to work, so I cancelled my original request with Charter and let them handle signing me up, because they said that would work and I would then qualify for my $ 50 rebate card through their site
. After trying to complete the rebate process, I could not get onto their site to check the status of my rebate and figure out how to finish the process, at which point I began trying to contact them. After about 3 weeks of repeated phone calls and emails through their website and directly, I was finally contact via email and told that because I didn’t initiate the process with them, I did not qualify for the rebate, which was totally contrary to what the original customer service agent had told me. After continued emails to Andrea and phone calls to their useless customer service center, I was able to finally get through to their corporate offices and speak with Chris, who actually knew about the entire process and was able to explain things to me. He told me he would review my call, but that I did not qualify because not only did I not sign up through them, but because I did not sign up for the triple play service. Again, when I originally spoke with the customer service agent who set up my services with Charter, they told me that I did qualify for the $ 50 rebate based on how everything was taken care of. I am very dissatisfied with this group and concerned that they are holding on to my information in a database for later use.

Avoid this company like the plague. They use bait n switch tactics to get Comcast customers to sign up through their company. A clear example of this is in the town of Visalia, Calif. This company switched out the Comcast 800 number listed on multiple Google listings for the local Comcast offices with their own phone number. Unsuspecting callers call this number believing they are contacting Comcast attempting to sign up for service. My own mother fell victim to this company and was signed up for Dish Network even though she told them she wanted Comcast.
Stay far far away!!!

Whether you are a vendor or patron, you would be wise to steer clear of this company, a promotional company that contracts with corporations such as Dish Network, that offers new customers free Visa gift cards, etc. In short, they do not follow-​through with their agreements and are more than likely ripping off both the vendors and consumers. Interestingly, you’d think they would be rather adept at PR since they’re a promotional company, but the representative with whom I spoke (a male) had about as much grace as a bull in a china shop and sounded as though he’d drank about three pots of coffee that morning.