CenturyLink Store

This is the worst customer service I’ve ever had. I’ve had to spend hours on the phone with customer service because this store is incompetent. I would stay far far away. I’m going to be filing complaints with every since consumer agency I can find – these guys are the worst. Liars. Cheats. I have filed complaints with the FCC, BBB, CenturyLink, and will be calling the Denver fraud hotline as well.

Absolutely the worst customer service there is. After having their service for a couple of months, it was non-​stop issues. So, I simply cancelled. You’d think that would be it, right? Nope, not with them. After they hung up on me, I called back twice and asked for my final bill. They never sent it. Instead, they immediately sent me to «pre-​collections». Of course the bill was immediately paid, and the crappy supervisor said they stand behind their decisions. DO NOT use CenturyLink.

CenturyLInk’s Internet service is fine, as long as nothing goes wrong or you don’t have any questions. We have residential Internet with them. My initial experience with their customer service was great, which was why I switched. But after the first year or so (and I’ve been a customer for about four years), my experiences with their customer service have been of the hair-​pulling-​out variety. Seriously. They make me want to shoot myself in the face. Nobody seems to know what to tell me, they transfer me from person to person, department to department and finally, hours later, I’m talking to somebody who knows what they’re talking about… if I’m lucky. It’s clear that they have made little effort to establish systems that respect the value of their customers’ time and energy.
Our service transfer to a new home was a nightmare. Why must one get new equipment and set up a completely new account just to move 20 minutes down the road? And nobody could figure out why our Internet wasn’t working, until finally they sent a guy in person to discover that it was the simplest of reasons imaginable. Meanwhile we were without Internet for roughly a WEEK, and we work from home so that was a major inconvenience.
Later I learned that I couldn’t sign into my new account online because my username and password were still registered to the old account number, and that account has been closed. I’ve now been on hold five times, talked to four people who couldn’t help me and my phone battery is dying. It has been two hours of my day – no exaggeration. For something that should be a simple fix! They should update the online account information automatically. There’s no reason it has to be a big production that falls on the customer’s shoulders to accomplish.
Please oh please, can someone tell me why it is impossible to find an internet/​cable provider that actually takes care of its customers?

CenturyLink is by far and away the worst internet provider I’ve ever experienced… And, I’ve had dial up. I’ve been on hold for over an hour. Last time they answered they couldn’t find my account. Wow. It took them like 3 tries to install my internet when I moved it. It’s really been a comedy of errors.

Centry link is by far the worst Internet service I’ve ever had! I was promised our bill would be approx $ 30 month which included the miscellaneous fees. Our monthly fee started out higher than that and continue to go higher. We ended up paying over $ 60 a month. When’s our year contract ended. We decided to cancel. About three weeks after we canceled they took out another automatic payment of $ 85. When we canceled, we had specifically asked if the automatic payments would for sure be stopped. They assured us that there will be no more future automatic payments coming out. Because of the $ 85 that was taken out, our checking account bounced. When I called Centurylink they acted like it was my problem and my banks problem. They put me on hold to talk to their finance dept. I was on hold for 30 – 40 min and then they hung up on me. I will never go back to Centrylink ever!

Was a CenturyLink customer 2 times and both times the bandwidth was only a 20^th of what I was paying for. Both times had to cancel and still paid off my accounts without fighting the fact I didn’t get what I paid for. Last month found out they sent a bill to collections for 2 routers from over a year ago. Only had one router for a week before cancelling and sent that one back as well. Called and even offered to pay the bogus charge to get it off my report and they said, «No». I can pay but it is on my credit report. So they ripped me off for almost $ 600 and I never had a working service. And now a credit report that includes a bogus collection for almost a year. Stay away. They don’t care.

Worst customer service I’ve ever experienced! I work from home and NEED the internet that I pay for, my internet goes out and they tell me I’m responsible for buying a new modem when I pay to rent one from them every month because they «have no record of my modem ever existing.» Yet I still pay for it every month, really? 1 thing on a long list of issues with this company. Do yourself a favor and save yourself a few headaches, NEVER get centurylink!!!

Centurylink is engaging in all out fraud on a regular basis. I switched from Comcast which was a huge mistake. I was quoted $ 68 a month for my new service, only to receive my first bill which was $ 300 (not including equipment costs, just service). After an hr on the phone with customer service I was told my bill is actually $ 225 a month. Another hr on the phone with customer retention I was told that my bill was lowered to $ 165 per month (still over double what I was quoted). A month later I received my bill which was $ 225 a month. Calling Centurylink takes at least an hr of hold time everytime you speak to them and they refuse to assist you at any physical location.
Centurylink is also performing hard credit checks on all consumers and telling them that they will be soft checks. Hope people continue to leave reviews so that this can finally be stopped.

I’ve had CenturyLink\Qwest for 12 years. They used to have pretty good service, but the last couple of years it has gotten worse and worse.
I have around a dozen severs in my house and work from home. So Internet access I VERY important\critical to me. So I have two backup DSL modems and I’m on their newer fiber to the neighborhood service with ⁵⁰⁄₇ Mpbs speeds.
But about every 2 – 3 months site won’t load at all for many hours and external access doesn’t work for many services I host. General Internet access is VERY slow at time, Netflix, HBO Go, Amazon, etc all buffer and have issues. The last month this has gotten so bad we can’t use HBO Go or Amazon many nights and Netflix looks like a VCR quality at times.
When I call support I also get someone from India who has a script they must follow. I’ve been on the Internet and running a small ISP since 1993, so I know TCP/​IP and networking very well. In almost every case they say there are no issues, then magically things start working fine a few hours later. The last three times I demanded they dispatch a tech and all three times things started working before they came on-​site; but I was down for at least a day both times.
I strongly believe their network is overloaded, they have some serious hardward and configuration issues. The modems\routers they provide are complete low quality junk and need to be rebooted about 1 – 3 times a week.

Awful sales rep service, quoted me 3 different prices for the same package while boasting on how stable they are and organized. Then puts me on hold 4 times and somehow transfers me to another lady that says she can get me the package for 29.99 BUT not the package I wanted. Then she continues by thinking she is funny and offer me to pay for the that crappy package she offered me the price of the better package I asked for. As I have time to listen to her jokes. Hung up the phone and called another service provider that was Cheeper.
What a waste of 40 min!!!

The worst service. I was on hold for over an Hour and even after all that. They refused to turn off my service! Even tho the bill was paid. Never ever again for service. Nothing but headaches with the company.

I signed up for phone service and their new 1 gigabyte internet service. After four visits from CenturyLink technicians, one took four hours and the other took five hours, two techs walked of the job saying they were not properly trained and one suggested I try Vonage or MagicJack for residential phone service. «It will be faster and cheaper», he said, after sitting on my sofa and watching TV until I said «Well, thanks for trying. I should probably get some things done now» and he left.
The last tech got the internet up and running and it was very fast! The following day, the speed was very sluggish. I ran an online speed test and found I was getting 2 Mbps download and 6 Mbps upload speed. After being on hold two hours, I spoke with «Megan M» (who only wanted to sell me their @ease service and seemed irritated when I declined and hung up on me) «Jessica F» who asked several questions before passing me on to «Allen in Salt Lake» who literally said «We’ll look into it» and hung up on me. That’s right, two hang ups!
I already had Comcast internet which I held onto so there would be no lapse in internet and I am glad I did. Today I am cancelling CenturyLink (well, disputing the bill, as it’s much faster) and sticking with mediocre Comcast 40 Mbps speed. Unlike CenturyLink, at least it is reliable.
I can’t believe this company gets away with their horrible customer service and don’t understand how they stay in business.

About a month ago Century Link lost connectivity with it’s modems in my area and my internet was out for almost 48 hours. I work from home and had to burn 2 vacation days before they got the system working again. Ever since then my speed has been so slow between 7−9pm that I can’t stream a TV show without it reloading every few minutes. When I called to try to get this fixed they said this is prime internet time and they can’t help if general usage (outside of my home) slows the system. Because my average speed is within their specifications, they are not responsible. They said it is partly the modem (which I bought from them because my awesome modem that I bought 2 years ago does not work with their system) and that I could then buy a booster (for more money) to help enhance their crappy service. Seriously — you guys suck.

My 80-​year-​old mother went for 17 days without a phone (or a way to call someone if she needed help) because CenturyLink could not figure out how to TURN ON HER LAND LINE. I literally called them every day and spent about 30 – 45 minutes on hold each time. After being transferred around to various departments, it was always another excuse, ending with «It will be working tomorrow.» After 17 days they finally figured it out. IF you actually want to call people on your phone, and have them call you, I would not advise CenturyLink.

I got a Century Link bundle including internet and cable. When they came to install the internet, the technician told me our telephone jack wasn’t working and it would cost an additional $ 100 to install a new phone jack.
So what you’re telling me is that I have to pay to install the NECESSARY jack in order to pay YOU to use your service? BS. Bundle cancelled immediately, and I will tell all future tenants in my building unless they want to be ripped off, go with Comcast. Lesser of two evils, I suppose.

I’ve been on Comcast and switched to CenturyLink thinking that maybe they had better service. Absolutely not. It has been a disaster. Worst service I’ve ever had.
The signup process was absolutely horrible. I asked to not have a hard credit check (it hurts your credit rating). I was promised that it they wouldn’t do a check. Surprise, they did. I told them I did NOT want a modem. Surprise, they sent one anyway. Then my bill showed up… and they charged me for a modem. I sent it back but they said that they can’t take the charge off the bill because it takes a long time to get through their system. I’m going on an hour on the phone trying to get it figured out.
To top it off, they spelled my name wrong. Your name is part of your email… so it matters.
I signed up for a contract. Anyone know if there’s any way to cancel? Can the FCC help with cancellation of things like this?

Beware this bait and switch:
CenturyLink rep tells me I can have DirecTV as part of a package for only an additional $ 5, with an upfront payment of $ 68 Interested?
Me: Not unless it includes ESPN.
Him: Hold on, let me check. Yes sir, it does include ESPN.
A week later, I have DirecTV installed, and there is no ESPN.
Hours and hours on the phone later, I am still trying to cancel the service, get my upfront money back AND trying to stop DirecTV from continuing to charge me! Of course, in every interaction, CenturyLink tells me I have to take it up with DirecTV, and DirecTV refers me back to CenturyLink. Nobody knows (or wants to confirm) who took my money or where it went.

WORST.SERVICE.EVER. Had problems transferring my service when I moved. Then they kept crediting my payments to a closed account. I have spent several hours on the phone trying to get issues resolved only to get disconnected during transfers or end up speaking to a completely useless representative who can’t help me with much of anything. Seriously miss Comcast.

I wish this app allowed for negative stars. Worst customer service ever! Centurylink, you take the trophy for horrible customer service.
Was told service tech would arrive between 8a-​12p. Sun. No show. Called customer service, and after 20 min on hold, was told the supervisor I spoke to previously didn’t have the authorization to escalate the repair call. Nice work Centurylink. You really suck.

Went to move from one building to another in my apartment complex and they told me I need NEW equipment. I’m moving 300 feet and you’re telling me I can’t use the same modem??? Ridiculous.
Then…trying to cancel my equipment has been painful too. Wait on hold for 15 minutes to have a person tell me that department is closed.
So…i’m paying for a service I haven’t used in over 4 days and continue to have doors slammed in my face.
To be honest, the service wasn’t awful. It was the customer service I found more
than weak.
Either way… going back to Comcast, should have never left them.