Caliber Collision

When I got into my car accident, I thought I’d just need the front end body damage replaced. My insurance company (Allstate) referred me here because I only lived a couple miles away. I had spoken with Sean (maybe a manager?) who was very friendly and willing to work with my schedule to show me the damage on my car. I was bummed that I had to keep calling them and harassing them to have Sean call me back, but once he did he was happy to help me out. He showed me the damage on my car and explained what needs replacing, the costs of the replacements and even gave me his professional opinion on what I should do about it. Unfortunately, I had buckled a part of my frame and wound up totaling my car. I called their office the day I had totaled my car through my insurance and had asked Sean to take the license plates off my car for me to come pick them up. When I arrived, he had given me my plates and I asked to look at my car to double check that I had gotten everything out of it. But he informed me that they had already towed it to the salvage yard and that I’d have to go there if I wanted to look inside my car. I was a little upset because I was told I’d have to sign off on it before they were allowed to do that, but I guess «oral verification» was suitable for them. My car sat in their lot for 3 weeks before everything was said and done, which was probably the most frustrating part about the whole situation. I don’t know if I’d refer people here, but I can’t say that I’d send them away either. My biggest piece of advice is to be persistent because otherwise you’ll be waiting forever to get your matters resolved.