Big Sky Shuttle

Don’t ride this shuttle unless you want your contact info plastered all over the internet.
This company formerly did business as «Blue Sky Shuttle.» (Check out
and
…you’ll see what I mean).
I took a trip with them about a year ago. No complaints on the actual trip. But even a year later, when I just do a simple web search for my name, it shows up on a page marked as Blue Sky Shuttle’s «Admin Panel,» and has all of my contact information next to my name (that, along with pages of contact info for everyone who attended the same conference I did).
Of course, attempts to contact them have been futile, and I can’t have anything removed from search results.
Amateur hour.

Like everyone else I wish I could give 0 stars.
I called 2 times before my trip to confirm my reservation. Of course, when I arrive and go to check in Big Sky says, «are you sure you confirmed because this shuttle has been canceled.»
Go with CME, they were professional, extremely organized and have free wifi!

Bought a reservation for my injured wife. They never showed and they never answered their phone, either when she called or when I did. Avoid at all costs.

Promised repeatedly that they had hourly shuttles, when we arrived were told next shuttle would be in 4 hours. When I complained I was told the client had cancelled the shuttle I should have been on… I thought I was the client! Was told to go somewhere else and they would refund my money. But they tried to pick me up for the return journey, no record of a cancellation. Still trying to get my money back. Disorganized, rude, cheap and have no concept of costumer service. Use CME!!!

Got to DIA and saw they were offering my group a discount so I bought. Door to door service, not bad. Called morning of my return to book and for some reason they didn’t enter my reservation when I called to check my van status that afternoon. I Also had to call 4 times before someone finally answered.

After I made an official complaint to DIA, Big Sky followed up with me.
They «are not able» to cover the extra cost of booking another last-​minute shuttle (after they flaked on me and left me stranded)…since I made the booking through another company.
They did, however, offer me a free ride on Big Sky the next time I’m in Denver. LOL #fail. If Big Sky treats all of their customers this poorly, I sincerely hope DIA gets rid of them.

With a confirmed reservation they failed to pick me up at Vail for a trip to the airport. I had to get a private car to take me at a cost of $ 350. When I called they were clueless — they knew they were not picking me up but they kept stringing me along for about an hour until I called a private car. These people do not deserve to be in business.

Most definitely don’t recommend this shuttle service… 45 minute wait at the airport and unfortunately the poor driver had no idea that he was late because someone else was scheduled for the pickup but never showed. To top it off, there is no one to take calls outside of Monday to Friday office hours… so if you arrive any other time there is no way to check on the status to see if anyone is even coming to get you.
I think I could have walked home in the two hours it took for the shuttle to get me there. Choose another service because these guys don’t get any better!

I think this is my first 1 star review. I’m not a Unilocaler that has an account just to complain. But this deserves it. I wish I could give it a 0.
Why did I seriously think it was a good idea to take this shuttle 2 years in a row? Fool me once… right? I recently went to Denver again for GABF, and this is the worst shuttle ever. I would have gladly canceled and sprung for more expensive cab fare, but I heard that they won’t refund your money without going to to the Better Business Bureau. So, I took my chances that it MIGHT show up to my hotel to take me to the airport… because I was short on cash.
The shuttle from the airport was TERRIBLE! The guy tried to squeeze in extra people and it broke down on a hill and started rolling backwards into other cars. How do you not know to put it in PARK AND RE START IT! OR PUT ON YOUR EMERGENCY FLASHERS?! Anyway, as soon as we got to the first stop, we got out and walked the rest of the way.
The shuttle back to the airport (when it actually showed up 30min late) wasn’t as bad. But compared to that… uh pretty much anything could be better. The driver was nice and informative tho… so he was cool.
Also, customer service at the counter is EXTREMELY RUDE. I know people have bad days, but seriously on 2 different days 2 different people were actually mean. They seriously don’t care, and neither does Big Sky Shuttle.
Seriously, you suck. Visitors depend on shuttles to get them places on time… or at least CALL if you will be late. Oh yeah, and when you drive by on the street and don’t even stop at the hotel, don’t get MAD because I wasn’t waiting outside. Do you seriously want me to stand on the street corner with a sign that says «Big Sky Shuttle, please don’t leave me?!?»
I’m never going to give you my money again. If you were an actual person, I would probably punch you in the face.

In Denver for a convention. Bad experience.
Late, weird drivers, uncomfortable ride
A friend of mine experienced the driver driving right past her and she almost missed her flight. She ended up having to pay a cab. Terrible!

Dog-​gone it! I wish I had checked Unilocal before I used Big Sky Shuttle. My own personal experience: Not a terrible wait at the airport (about 10 minutes before the van arrived and another 20 minute wait). Driver appeared to be slightly mentally retarded, but apparently he’s got a driver’s license, so okay… We take off from the airport and the van is shaking and rattling so much I’m just about to make a joke to the driver and other passengers that I hope it gets us to the airport. At that moment the engine kind of «skips,» the driver rolls down the windows (I now know he had turned of the AC and the other passengers tell me later they noticed the fuel gauge was on E), points and says, «look, there’s lightning,» as he takes the next exit, whereupon he the van stalls at the intersection. After gunning the ignition numerous times to no avail (even I know not to do that), he radios someone and says the van has stalled. He tells us help will arrive in two minutes (we are approximately 3 miles from the airport). The passengers disembark and wait in the hot sun on the side of the road. 20 minutes later another van arrives. A tow truck also arrives for the van. All they needed was a gas can!
Wait, but that’s not all – at the hotel a passenger on another van tells us that her van driver stopped to get gas without saying a word to his passengers. I tell her to consider herself lucky.
Upon hearing several of these horror stories, a friend of mine called Big Sky to confirm her return trip. Although she had prepaid for a round trip she was told that she wasn’t in the system. She told the Big Sky employee that so far they were batting zero and had awful customer service, to which the employee replied, «And…» But she was able to get confirmation on an 11:30 a.m. pickup on Sunday.
This same friend received a telephone call from Big Sky at 4:00 A.M. on Saturday, asking why she wasn’t in the lobby for her pickup. Needless to say she had some choice words for the caller.
And last but not least, an email from another friend about her experience: «big sky never came to pick me up waited almost an hour calling [them] 15 times with no answer and then the group of us waiting got on a different shuttle. Made my flight fine but cancelled my credit card charge to big sky on the way! When I got to the gate I called big sky one last time and the guy finally picked up… When I told him nobody came to pick me up his response was „so!“ and then I told him I cancelled the charge for the roundtrip ticket and he just said …“ok!»
Nuff said!

This place sucks!
Are you kidding me that AERA hired these guy? What a joke! Luckily we only waited 20-​minutes for a shuttle from the airport, a far cry from those already having waited an HOUR and twenty minutes!
Another shuttle company ended up taking us, WTF? Whatever.
On the return we were the lucky few to have gotten picked up on time. Although we were shuttled around downtown Denver picking up people and not knowing where to go. The driver claimed to have a Phd. I’d be concerned by this statement coming from an awkwardly social bus driver.

This company didn’t have enough employees, vans, or organization.
They were 40 minutes late, had overloaded phone lines, made promises they couldn’t deliver, and were generally a disaster.
My driver was perfectly nice, but that didn’t get me to the airport any faster.
Just say «No!»

Terrible customer service.
Listen, I know it’s busy and our conference did not tell attendees to book 24 hours in advance, but if you can’t handle the business from a big conference, then don’t sponsor the conference. It’s absolutely ridiculous to hang up on a customer, cut them off twice and speak to them as if they don’t understand English.
Then, the pick-​up time you give me requires me to spend 8 hours as the airport. I really don’t think so. I would rather give away my shuttle ticket and take the light rail, which will be more consistent, convenient and where I don’t have to interact with rude people.

If I could give this shuttle service 0 stars, I would!
A conference I attended had a deal with this shuttle provider– clearly they do not know how to handle big conventions because they were super incompetent.
Not only did they not have my correct reservation, even though I called twice over the week prior to my conference to confirm everything was ok, the driver didn’t know where my hotel was located in downtown Denver! Seriously?! It is less than a mile from the convention center, you would think he would be familiar with the local hotels since his job is a driver.
In addition, their customer service is horrible. When I finally got through to someone, the guy on the phone wouldn’t confirm my reservation, and gave me some garbage that within the past 2 days a new law was implemented that shuttles must pick up passengers 3.5−4 hours prior to their flight departure. A LAW? REALLY?
In any case, I would have rather paid more money and taken super shuttle or another company.

Save yourself the time and hassle and DO NOT EVER USE THIS SHUTTLE.
I paid for a round trip up front and scheduled a 5:30 pick up from downtown for my 7:00 flight. Since i was checked in and not checking bags I figured an hour would be enough time at the airport. That would have worked if the shuttle showed up, which by 5:45 the hadn’t. I called them 3 times and each time was assured the driver was ‘just around the corner’. I ended up having to pay 60 for a cab ride to the airport and barely made it.
I was then told to mail in my receipts and I would be reimbursed. After that my phone calls went unreturned and I finally had to get the better business bureau involved. Blue Sky said they would refund my cab fare but not the $ 14 I had paid up front for the return shuttle that I never took since it never showed up.
THIS IS A HORRIBLE BUSINESS. SAVE YOURSELF THE FRUSTRATION AND NEVER USE IT. THEY SUUUUUCCCCKKKKKKK

Yep, you pay for what you get.
$ 28 round-​trip from the Denver airport to my downtown hotel? I consider that a steal… especially as I was warned of paying upwards of $ 60 each way for a taxi. I found the counter, paid the fee via credit card and was told to book my pick-​up the evening before my departure. So far, so good.
Once I spotted the van outside, I was told that we’d have to wait another 25 minutes before departing (the counter clerk inside had quoted me a 15-​minute wait). Eh. But no worries– the driver assured me it would only take about 25 minutes to get to my hotel. Works for me!
One of the passengers needed a drop by a KFC but he nor the person he was meeting knew the cross street… and there are multiple KFCs on Federal! Annoying to say the least. Especially with the traffic pile-​up near the stadium with a Monday Night Football game! So, my «25-​minute» ride ended up taking an hour and 20 minutes.
The driver was super nice so couldn’t blame him… but Big Sky needs to do a better job of managing customer expectations. Blunt honesty works for me!

Big Sky Shuttle, you suck butt.
Usually when you don’t buy a brand name, it doesn’t really matter. For example, just generic acetaminophen instead of tylenol, or safeway brand pasta noodles instead of barilla, it all works just the same. But have you ever tried generic mac and cheese, instead of Kraft… it just doesn’t taste as good and it definitely doesn’t make you feel as good. Well, that’s like Big Sky Shuttle. It’s cheaper than that bright blue shiny Super Shuttle but it just doesn’t feel as good. Like, at all.
When we landed in Denver, we went down to the shuttles… and saw a glorious sign for the big sky shuttle round trip beer fest special for 24 bucks round trip! Hey, why not! I’ll tell you why not… because they suck. The ride to the hotel wasn’t too bad. Yeah we had to wait 45 minutes while the shuttle filled up, yeah the lady was quasi-​bitchy and complaining about everything under the sun, yeah she had no personality. Her tour guiding made me laugh… out loud rudely in the shuttle, but I couldn’t help it. We got to our hotel fine and said our goodbyes. Whatever, fine.
Then the next day I called 24 hours in advance to book the return to the airport. The person I talked to sounded like he was doing something else on the other end of the line, asked me to clarify everything I was saying, didn’t know where our hotel was… what?! and also told me that if I didn’t leave half an hour earlier there would be traffic on sunday, and that if I want to miss my plane, that’s my choice… um, okay. After I hung up I felt sort of safe that I had a reservation for Sunday at 530 pm, sorta. Cut to 4 am Sunday morning, when I receive 3 calls asking if the shuttle could come 10 minutes earlier, where are you?, e.t.c. Luckily I was sitting drunkenly in the hallway and didn’t answer, otherwise I would have started a phone fight. I called when I got up at 11, and they acted like nothing happened, and said that I was scheduled for 530. Okay, whatever. They called me a total of three more times to confirm… yes, 530. I was nervous that we were somehow still not going to get a pick up… we did, at 520! Thank goodness. Unfortunately, we got picked up by Ron Jeremy mixed with Rodney Dangerfield. He would not stop telling bad story and bad joke after another. After a loooooong tired ride where I just wanted to sream, and tell everyone to shut up!, we got there. Thank the lord.
1 star for getting us to and from the airport. I will never use you again.
Also, 2 days later, I got an automated call surveying how happy I was with my 5 am pickup??? Haha, I just said I never got picked up and left it at that. Lame.

If I could give blue sky negative stars, I would!
First of all, the driver was an hour and 15 minutes late! We were scheduled to be picked up at Keystone Lodge and Spa and did not receive any calls from the dispatcher letting us know they were running late. The most frustrating part about that is not that they were late, but that we had to call them and they could not give us an accurate measure of the time. They first said, 20 minutes late, 30 minutes later, they would be another 10 minutes, 20 minutes after that, another 10… This continued until we were told 2 minutes, then we stayed on the phone for another 10 until the shuttle arrived.
This is when we realized why these time estimates have been so terrible. The driver was illiterate (could not read street signs), didn’t know the area, drove like a crazy man (we kept getting honked at as we were swerving down the highway), and was more concerned with planning his date later than actually getting us to the airport. The only way we were able to make the rest of the drop offs and get to the airport on time was because I had GPS on my phone and could navigate us through the areas.
To top everything off, he was called to make a last minute pickup in Denver after he was already running late AND had been stuck in traffic! If not for our technology, and being firm with the driver we would have missed our flight. This is especially ridiculous because we had given ourselves 4 hours from our original pickup time to get to the airport.
Sorry to ramble on. The moral: Take CME, when coming from the mountains. They have tons of shuttles, and can dispatch from the mountains if a shuttle is running late because of traffic etc. We watched 3 groups of people get picked up on time while we were waiting. I want to emphasize that this is not an isolated incident. The hotel employees were telling me horror stores about Big Sky while we were waiting. This was definitely not worth saving the extra money!

My recent experience with Big Sky Shuttle was extremely disappointing. I was scheduled for prepaid airport service with a 7:00 AM pick-​up at Keystone. The day before, I confirmed the time and location by phone. However, the van did not arrive until 7:45 AM and did not depart Keystone until after 8:00 AM. I was lucky to make my flight. While waiting at Keystone, I repeatedly called the dispatcher and got no answer, nor did anyone call to inform me of a significant delay.
I regularly use shared van service and understand that it may involve inexact times. However, the length of the delay — a full hour after the scheduled time — and the lack of communication are unacceptable.
I sent this complaint to Big Sky Shuttle and, days later, have gotten no reply. Next time I will use Colorado Mountain Express instead, and I urge you to do the same. If you care about your time, do not ride the Big Sky Shuttle.