Best & Fast Garage Door Services

I should have checked Unilocal before hiring them. Their low rating reflects my experience. Their technician started really high on his quite to replace a torsion spring — $ 220 for labor (for 30 minutes of work) and over $ 100 for the spring (internet shows $ 30). After haggling, we settled on $ 250, but probably still high. Had he started at $ 250 and skipped the haggling, it would be have been a different experience. He was fishing for an extra $ 10 until the very end. Learned my lesson.

Absolutely never use this company. I called Best & Fast Garage Door repair at 925−886−6146 to repair a garage door in Antioch, CA. They outsourced the job to a tech who did not communicate well. The door needed new springs which he arbitrarily said would cost $ 300 + $ 175 for labor. He told me I had to pay cash. Once the springs were on, the motor did not function properly so I was charged another $ 375 for the motor plus $ 150 for the labor. The total was at $ 1,000 and I had to pay cash. This is highly unethical. When he left, the technician gave me his cell phone number and a hastily written invoice, telling me I had a 4 year warranty on the motor install. Less than 1 week later, the entire motor came down from the ceiling. I called the technician and he said he was in Colorado now and could not help. I called Best & Fast again the next morning, and they arranged to have someone take care of it that day. I should never have let them make me pay cash, and I will never use this company again. I hope no on else does either.

Avoid these guys! Quoted me on the phone one thing and then charged me $ 135 more! Spent 3 hours trying to replace the springs of my garage door bent the main rod and tried to charge me for it. After they had left I realized that they had installed much smaller springs on one side which are already distorting under the load. Called them about it and the guy just shouted at me.

Not sure what happened with Andrea R’s review. Maybe if she had the tools and the knowhow to replace a door spring she could have gotten away with 20.00 springs. Unfortunately, I had no such knowledge or tools, but I did have a broken spring on my garage door at 5:00 PM on a Saturday night with my cars trapped in my garage. With no company even answering the phone until Monday morning, it looked like I was going to have to take an unscheduled day off to deal with this.
Fortunately, I called Best & Fast. They were exactly as the name describes. I called at 6:00pm and they promised me a technician would be out by 7:30pm. He showed up at 6:30. ??? SO AWESOME!!! He changed out the springs, reset the cables and even lubricated the door to make it quieter. All of this in under an hour. Was it cheap? No it was not. However, I was not trapped in my garage for the rest of the weekend and I could save my sick days at work for some other time. The job was done professionally and SO FAST. I don’t think I have ever had a home repair technician respond that quickly ever. And in terms of the cost, I have had springs replaced before at other houses I have owned and the cost was comparable to that. They also did NOT charge the call fee and labor was a very reasonable 75.00. There was NO after hours/​weekend/​emergency fees.
No one ever wants to deal with problems like this especially on the weekend but Best & Fast made it a relatively painless experience. Thanks guys!!! If I ever need a garage door service I WILL use you all again!

I called this comp to help me late one evening and the rep was unbelievable rude. He was quoting me prices for a spring that were marked up a CRAZY amount. Springs online were under $ 20, yet he was quoting me $ 70+, not including the service call charge or repair charge. I told him the price was much higher than I was finding at lowes, and he responded, «buy it online then,» and hung up on me. What a rude asshole when I really need help! Stay away from this company! I wish I could give them ZERO stars!