Batteries Plus Bulbs

I went in 1÷3÷15 to order a lightbulb that I couldn’t find anywhere else. Had to place a special order, which was supposed to arrive by 1÷14÷15, and they were going to call me when it came it. Well, 1÷14÷15 came and went, and I kept meaning to call and kept forgetting. I finally called 1÷21÷15. The woman I spoke with said I «was on her list of people to call» because that bulb had been backordered. She said it should arrive in a couple more days. More life happens, and now it’s ²⁄₃ — one month to the day after I ordered — and I remember to call again. (I never received a single phone call from them.) The man I spoke to, Dan, now says it was an issue with ordering because the bulbs came in cases of 12, so they couldn’t order just one, which is not what the lady told me two weeks ago. I canceled my order and asked for a refund, which I (supposedly) got; he said he was going to email me a receipt, which also hasn’t shown up yet (an hour later). Guess I’ll have to wait and see if my refund posts. Total waste of time.

Do not go here. I stupidly listened to my boyfriend when I needed to get my cracked screen fixed, and decided to go here over Denver Mac Repair on 8^th and Sante Fe… biggest mistake. I called the day before to confirm the cost and time it would take to fix my 5S screen, and I was quoted $ 80 and an hour. I arrived to the store the day of, and had to wait over 20 minutes to be assisted because Lucy couldn’t be found. Then I waited 2 hours for the screen to be repaired, and had to wait another 15 minutes for someone to help me when I arrived in the store to pick up my phone. The best part of this all is I was charged $ 150. So not only did I have to wait and deal with poor service, but I paid $ 60 more than I was quoted the day before. These people need to get it together, and I will never go here again or recommend anyone I know to.

Batteries Plus now Advertises as Batteries + Bulbs, they are trying to fool people in thinking its a new store but its the same over priced place. I walked in for a cell phone battery and the guy at the counter acted like I was bothering him, after I asked for cell phone battery he looked up my battery and said that will be 40 bucks. I was shocked. these batteries are six dollars on-​line, I thought maybe I would pay ten for the convenience. He said all of there cell phone batteries are 40 dollars. I laughed and could not believe how far they were willing to rip me off.

I think they have done an overhaul of the customer service at this shop since other people reviewed it. The manager has been there every time I have stopped in, which has been frequently lately. I was getting the batteries replaced in my dog’s remote trainer collar and controller. They dismantled the devices and replaced the batteries without me even asking. One was a special order.
Each time I have been in there, they have assisted other customers in just identifying the kind of battery a device would take, showing people how to open up the battery cases, and not even expecting a sale (there was a little old lady in there today who just needed to know what kind of A batteries her something or other needed). While I was getting helped at the front desk, another customer came in, went to the back, and the manager called the other staff member from the back and made sure he was taken care of.

Went here for my car remote battery for few times. I would say the battery are much more affordable then dealer. However, they have almost zero customer service skills. Not willing to go above and beyond to assist customer.

Ive had issues with an extended battery I purchased their last July. A problem emerged in November and it was replaced not a problem. When the same issue emerged in March, I showed back up to get a new battery. The man at the counter talked a while the probable source of the problem regarding appropriate charging a phone. He told me he couldn’t run a diagnostic on the phone because it took 45 minutes. I was annoyed because it took me a while to take the lightrail from work to arrive AND it wasn’t tested the first time an issue emerged. I needed the battery issue resolved because I was going out of town on business with limited charging accessibility.
I came back two weeks later the same guy was there and I explained to him the issue. I was surprised when he told me it would take 15 to 20 minutes (!!!) to test the battery. Did they update a diagnostic testing machine? I was too upset to ask. It took less than 10 minutes for them to tell me the battery was «as good as a condition as I bought it.» I know that’s not true, but left not wanting to deal with arguing. And they didn’t even have a recommendation for store to fix smart phones! I won’t be back especially the negative condescending attitude of the guy with the short hair at the counter I spoke with twice.
Side note: I was told to go to Sprint and my mobile carrier blamed the issue on how a third party battery can disrupt the signal for my phone. They also agreed that Advanced Task Killer drains the battery for Droid phones despite what I was told at Battery’s Plus.
People, avoid Battery’s Plus since they wasted my time and couldn’t get the facts straight.

These guys just saved me a bunch of money. My cordless phone (at least the handheld part) had stopped working and I was getting tired of just using the speaker phone. There was no message telling me the source of the problem so I started hunting for a new phone but the new ones I was seeing looked really cheap and trashy. So, for once, I thought maybe I could resurrect the dead. Sure enough a new battery did the trick. Walked in, showed the nice clerk my old battery, took him 30 seconds to find a new one and for $ 15 I have a good as new phone with a 6 month warranty on the new battery. Right on.

I’ll start off by saying I’ve been here a number of times. The prices may not exactly be competitive but they have pretty much every battery I’ve ever needed.
I run in today for a watch battery. I don’t know they type of battery it takes and cannot open the back myself as I do not own such a teeny-​tiny screw driver. I pop in, ask for assistance, and found out that to just get them to open the back of the watch it will be $ 9– This does not include the cost of the battery, it’s JUST TO OPEN THE BACK OF THE WATCH!
I am furious. I don’t care why they charge that, just the fact that before I even get a darn battery I am out $ 9 is ridiculous.
I won’t shop here again.

Matt went above and beyond to help a visitor from overseas that I was hosting obtain the correct and new battery they were expecting after they purchased a laptop battery in good faith. We surmised that somebody returned a used battery as if it was new. Granted it took three visits to the store, but Batteries Plus has a customer for life.

I had to come here today because I was having car issues and they were able to test my battery and determine if my battery was holding a charge or if my alternator was toast. Thankfully it was just my battery. I bought one and then asked if they would install too. They said yes but for a nominal fee starting at 13 dollars. I figured I could do this myself since that was a bit pricey when I know other stores will do it free of charge. If you need a battery for your car, go to autozone or somewhere else. You will get better service. I do have to say though that the staff was friendly and willing to help with some things, just not the installation without a fee.

Matt was EXTREMELY helpful in taking care of an out of state warranty issue. Service is very direct and prompt. Staff seems knowledgeable and handles customers well. Worth driving «out of the way» to use this particular store

They always have what I need. The staff is very knowledgable and helpful. Prices are higher but they are just batteries. Recommended

Love this place. Walk in, say «I need…» and name the kind of battery you want. This is the first place I go when I need something outside of «regular» batteries. After about 20 trips, they have had what I needed 100% of the time. They will also change your watch batteries for you, if you want. Prices are higher than big box stores, but that should be expected.

The employees at this location are fast, friendly, knowledgeable and helpful. They were quick to determine my needs and send me on my way. The price is right in line with other similar products and services. The missing star is for having bought a faulty battery from this location, not once, but twice. Each time they were understanding, fast, courteous and eager to make sure I was satisfied. I will happily return and recommend this business/​location to friends and family.

Watch out for this company. Especially if you are just running in for a watch battery. They take your watch, get battery and install without saying a word about whether you would like them to install or you will just take battery. Well, I knew nothing until I was told my charge was $ 9.00 plus. I said $ 9.00 for a watch battery? He then pointed to a piece of paper down at the end of the counter taped down to the counter that said there would be a charge if they installed. I know $ 6.00 isn’t that much money… just goes back to being honest and offering the option. I guess they know most of us know how to install our own battery, so they make us think they are doing us a favor until they ring it up. What a bad way to run a business and even more so, training your employees to be deceptive.