Basement Finishers LLC

My review echos everything else that has been said. TBF were horrible to work with. Once we signed a contract it was impossible to get Mark Stone to communicate with us, everything was done through his GM. Right after they started and we asked if they would be interested in doing a small project in our bathroom and Petr said they would, but Mark would have to quote it for us. After multiple emails and phone calls I finally got a quote from Mark and along with it he told us that it wasn’t worth their time and they had no interest in doing it. When I declined the quote (because if they didn’t want to do it, why would I hire them) he went off on me and sent me horrible emails in all capital letters. Every invoice they sent had extra charges on it and when we tried to dispute them they would stop working and start charging late fees until we paid the bogus charges. They broke/​ruined multiple pieces of furniture, didn’t clean up after themselves, and the workmanship was poor. They expected our home to be open to them at all hours of the day and would never tell us who was coming or when to expect them. Men would just show up at my house and I was supposed to let them in.
The whole experience was terrible and it took them 4.5 months to finish something that they told us would take 6 – 8 weeks.

We hired Mark Stone, Petr Borski and the Basement Finishers in 2014.
–Their bid was competitive vs. the three other contractors we interviewed
–Ultimately, the project was $ 13,000 over budget; ½ of this was on us (adding scope), the other ½ was on them due to a project under-​bid (they took advantage of our lack of experience)
–The references were OK — most were not pleased with Stone but stated the work was fine
–I wish I had read the reviews on Google and Yahoo (please review these prior to hiring Stone and Basement Finishers) — poor due diligence on my part and I regret it
–We’re rookies as it relates to contractors and major home projects
–Stone disappears after the contract is signed — If there is a problem or question, he will not respond to emails, phone calls etc.
–Borski underwhelms as a project manager — He is evasive and effective at double talking, telling us that we directed him to do something that never took place — He blamed us for timing issues only to realize that we were on top of the project and he was not returning calls, emails and text messages (we documented everything)
–We had a agreed to delivery date that they missed by 1 month — they demanded final payment before they completed the project; threatening us that they would not complete it unless they received final payment (our numbers did not match, but I was forced to pay given the situation)
–They installed antiquated cable in two of our three rooms — the proper cable in 1 room — Both DIRECTV and Best Buy’s Geek Squad realized this AFTER the dry wall was up and painted; Petr/​Mark refused to fix their mistake stating that both DIRECTV and Best Buy were wrong — We were forced to spend an additional $ 300 on a wireless implementation because of the degradation of the reception
–I have a current BBB complaint asking Basement Finishers to install the right cable
–Summary: I would NOT recommend Basement Finishers