Barbee’s Freeway Ford

This place is terrible! Emailed a worker back and forth and set up a time so see a truck on there lot. Got to the dealership one Saturday afternoon met with the salesman I was emailing he was busy so he passed me off to another guy (who wasn’t bad) but forced me to do a credit app before even looking at the truck. So under good faith I assumed if the salesman I was emailing that day told, me to come in that the truck was there. Well after filling the app out and running my damn credit he goes to get the keys only to come back and say the truck just sold this morning !!! Horrible customer service. would not recommend unless you know for sure 100% the vehicle is there and not sold. And do NOT FILL OUT A CREDIT APP FIRST I read reviews and decided what the heck I’ll still give it a try besides the bad reviews but please don’t go here!!! All the reviews are true about this dealership.

Doesn’t appear that these guys have the best reviews, but I actually had a really good experience. I found the vehicle I wanted online after visiting another dealer and shopping around a bit. Their online price was right where I wanted to be for a vehicle with the exact options and color I wanted. I called and spoke with Cody Roberts who texted me pictures and video of the vehicle. We set an appointment for me to stop by that evening right before closing, and he had the vehicle detailed and the paperwork ready to go. I arrived at 8pm, we went over all of the documents, I signed the paperwork and was out the door within an hour and a half. They close at 8pm, but he stayed late and gave me a quick run through of all of the features in the parking lot. He made everything as painless as possible, wasn’t pushy, explained everything clearly and didn’t BS. I would highly recommend Freeway Ford and Cody Roberts.
P. S. I love my new Focus ST!

Apparently these guys hit rock bottom since they can’t spare a dime for test drives. I was interesting in buying a Mustang, and wanted to feel their new EcoBoost engine. Guess what! They refused to give me a ride in one unless I put down the deposit money for one of their incoming cars. What!!! How can I commit to something I don’t even know how it feels like!
Avoid these guys and go find a dealer who is interested in selling cars, and believe me, there are plenty around with the right attitude towards potential customers.

After a negative experience with the purchase of a used car in 2014, I was back on the market for a brand new car that was reliable, affordable and filled with amenities. Jordan at Freeway Ford was approachable and friendly and he listened to what I wanted. In just a matter of days, he found the Ford Escape model I preferred at a price I could afford. Freeway Ford made the entire purchase experience comfortable and easy. I felt appreciated and supported even after the purchase was complete. If you are in the market for a Ford, I would highly recommend working with Jordan or Dan at Freeway Ford.

As a first time car buyer, I wasn’t sure exactly what I was getting into. I showed up on a phone call I got after I filled out a pre approval form online. I met with the salesman (can’t remember his name now) and took the F150 I was looking at for a spin. I was already sold before I even got in the truck and looked at him and asked, think I can get this thing financed? Through a couple ups and downs, the finance team and sales team got me financed through a bank and I was able to walk out with the truck that day! They really explained to me what the process was and in went in depth about all the procedures. I couldn’t be happier with me new truck thanks for freeway ford!

I wanted to revisit my previous review about Barbee’s Freeway Ford. My business has continued to work with Freeway Ford on service, maintenance and trading vehicles. Again and again I’m overwhelmed by their fairness, professionalism and willingness to help. Mark Faricy leads a phenomenal team and they’re critical in our business’ continued success. I look forward to having Barbee’s Freeway Ford as our partner in the future.

The customer service is terrible. I worked with Oly who was very rude and not helpful. There was no empathy, understanding, or a desire to answer questions and be helpful. On top of the poor customer service, they failed to complete the work correctly, causing water to leak into my car when it rains. I will not be returning. I now go to Phil Long Ford and have had much better experiences.

Don’t ever take your Ford service desk. Customer service from Otis and Oly was horrific. Rude and inconsiderate. I’m not so thrilled that I’ve bought 2 Fords from them. NEVER again!

Bought a Focus from this Company a couple of months ago and since the purchase have found numerous issues with the electrical wiring on this vehicle that was caused by a rodent that ate some of the wiring prior to our purchase. Have taken the car into this Company twice to get the problem resolved and they will not accept the fact that the damage to the wiring was done prior to our purchase.
Buyer beware with organization.

Not my best car buying experience. I’ve never known a car dealer that wouldn’t negotiate on the sticker price, even a little, especially on used cars. Guess the economy is better than I thought. I’ll happily take my business to another dealership and give them my 30 grand for a vehicle.

Let me start by saying that I had bought two vehicles from Freeway Ford. The first was a good experience and the second, when I bought my brand new 2013 Ford Fusion was by far the worst customer service experience I had ever had.
First, the sales experience was fraught with high pressure and several misleading statements, including unmet promises. As a result, I gave them a less than favorable review when the Ford survey arrived.
My first service experience with the new Fusion was a fuel line recall, and I scheduled my visit a couple of weeks in advance. I was told that the issue would take the full day to resolve however was called later the day I dropped it off and was told that the technician that was needed was not scheduled for that day and they would need to keep it another day. As a result, they received another negative review with Ford.
For my second service, I called and spoke to Olli and told him that my oil seemed to be leaking and that I needed it looked at and oil changed. He told me again that I needed a specialized tech and that it would take 2 – 3 weeks before they could get me in. He told me I would be better off going to another dealer. I still needed my oil change, so stopped by the quicklane the next morning with the hope they would find the issue with the change. When I went in to drop off the keys, I was told by staff that the could not service my account because of a note on my account. I was told to leave my car and a service director would call me later that day.
Mark, the service director, called me and told me that Freeway would no longer service my car, which I had bought from them, because of my regular bad reviews given back to Ford. He stated «because I was a difficult customer, and couldn’t be pleased, they would rather not have my business.» I asked him if this is why Olli had told me to go to another dealership and he said yes, saying that «we don’t allow our front desk folks to have these conversations with people.» I asked him if they though lying to people was a better resolution and was told they «had hoped I would have gotten the hint». I asked him why no one had every contacted me from the dealership about my negative reviews to try to rectify and he said that there would be no point in doing so.
Upon contacting Ford corporate about the issue, I was apologized too but told that Ford franchisee’s like Barbee are allowed to choose their customers as they are highly incentived to get perfect reviews.
Since this time, I have begun using Groove Ford instead and couldn’t be happier. I highly recommend that if you are going to buy any Ford, go anywhere but here.

Horrible experience. I had an appointment here to look at a Focus that had been set aside. When I got there, the sales guy was on the phone so I waited. When he finally got off the phone, the front desk guys who were supposed to be assisting customers, were working on their push-​ups in a room next to the front door. So I waited for another few minutes until they finally realized that the sales guy was off the phone. By the time I sat down with him, I was already frustrated. Instead of being met by a friendly sales person, it seemed more like he was annoyed to have to show me a focus, and would rather be helping some guy find a big truck. (I am a single woman, and was shopping alone)
After the test drive, we came back and went over numbers. I was low balled on my trade in by over a thousand dollars, and he was already trying to add on clear coat and all kinds of fees before we’d even settled on a fair value. It was ridiculous. Then his lease guy came out and was trying to push me into buying (again, we hadn’t even come close to agreeing on a trade in value or price or anything).
Overall they were rude & pushy. I couldn’t wait to leave.

As usual Chris in Quick lane was fabulous as far as customer service! He had me in and out in less than 45 minutes and even washed my truck! I will always be a loyal customer with Chris there as he has always been amazing to me!

Going to Freeway Ford was the single most insulting experience of my life. not only did the salesman question my taste and budget, but also refused to let me test drive more than 3 cars because I was wasting his time on HIS Saturday (never mind me or my time), refused to even discuss the discount I was quoted via email for being a teacher, tried to pressure me into buying a car I didn’t want, and was overall blatantly rude. Cody talked about how their goal at the dealership is to move volume, not satisfy customers… not surprising considering the way I was treated. I was talked down to, tried to be taken advantage of for being a woman, and insulted at every turn.

I purchased a 2011 Ford Fusion from Freeway Ford about 10 months ago. I had a few credit issues in the past as I had a BK 5 years ago. So I was okay accepting a 10% rate through PSCU. Long and behold I was somewhat pressured into purchasing a car that I wasn’t crazy on the color. I know this is being quite picky, but seriously. It looked great at night but during the day quite ugly. In any case I closed on a house 2 weeks prior and I said you know what I want to get a new car with a better color and hopefully a better rate. Since I had purchased from there before I wanted to go back. Well they told me sure we can get you a great rate come on in. I did the credit check blah blah blah. Then they tell me oh sorry we can’t help you. Arapahoe Hyundai. They got me a brand new Sonata Hybrid Limited. 3% interest! So guess you’ve lost a customer Freeway Ford!

The dealer lied and misrepresented the car on multiple occasions. After completing a thorough dealer’s quality inspection, fluids were not topped off as claimed. Also, the salesman put air in a flat tire «because it had been sitting too long.» I had to add air again on the way home. When I got home, I took the car to a tire shop where they found a 6 inch cut in the tire that was unrepairable and «had been there for awhile.» Two other tires had wear bars, requiring me to buy four new tires. I had also asked the salesman in there was an owner’s manual, to which he replied that it was in the glove box. It wasn’t. I tried to address these issues with the dealer to no avail. They talk a lot about integrity before the sale, but the only thing they really care about is dollars.

Meh. The process of buying a new car sucks. Almost any dealership in the country is going to cause you some heartburn. The guys at Freeway, Phil especially, were pleasant to work with. We had a few good laughs while haggling over the price. At this point, I would go back to Freeway Ford to buy another vehicle. They’re not saints, they will try to talk you into whatever makes them the most money, but as I said. find me a a dealership that doesn’t. Just learn the words «no thank you» and you’ll be fine. :)

Barbee’s Freeway Ford has a nice-​looking dealership, and my sales guy seemed very nice, but then the finance guy got really aggressive and tried to get me to sign on to a loan with ridiculously bad terms. When I balked, he got very abrasive and condescending, and he kept trying to tell me what a great car it was (as if that justified the loan terms). I was about to walk out when the sales guy came back, brought me a different finance guy, and smoothed things out with better terms.
Even then, I was a little hesitant to buy the car because something about the dealings just felt a little sleazy. But I did really like the car, and I felt like I was getting an okay (not good, just okay) deal. But after I bought the car, I IMMEDIATELY started having problems. I called the sales guy, but he didn’t even call me back.
As a sales incentive, the dealership was giving out GPS units. But they turned out to be an obsolete, discontinued model. They offered free car washes, but it turns out that you have to wait around for someone else to drive your car through (they won’t let you), and it’s one of those old types that whacks on your car with brushes. No thanks!
Since I bought my car, I’ve had nothing but trouble with it. I suspect that some issues were «patched together» just enough to sell the car, but not as a permanent fix (belt dressing to quieten belts that actually needed to be replaced, for example, and a shoddy glue job on a cup holder that soon fell apart).
The service department is ridiculously slow, and even if you have an appointment, be prepared to wait all day before they even have a look at your car. They actively discourage you from waiting at the dealership, and instead want you to leave your car overnight.
I guess I could have done worse, but I would not recommend Barbee’s Freeway Ford to a friend, nor will I ever go there again myself.

After my dear old Saturn started to have way too many trips to the mechanics, it was time to upgrade to a reliable ride. So with my sister’s recommendation, I went to Barbee’s Freeway Ford and I was not disappointed.
This was my first car buying experience and was terrified to go, and since everyone I knew was busy the day I went, I had to do it on my own. Eek! I had a lot of support from friends and family about what to do and what questions to ask, so I felt confident enough.
I believe it was Scotty who helped me the day I purchased my car. We looked at several makes and models in my price range. Never did I feel pushed around or pressured one way or another. I found that I actually enjoyed negotiating and felt good about my final choice.
I’m a fan! With the help of Public Services Credit Union and Freeway Ford, my first car buying experience was excellent.
(And for the record, my experience was pre-​Cash for Clunkers, way back in 2008!)

The worst. All of the aggressiveness that you expect from used car dealers. They took my keys to «appraise» the value of my trade-​in. I wasn’t even interested in the car I test drove, but they would not give me the keys back for two hours, in which they tried to talk me into buying the car by wheeling and dealing some not-​good deals. The car was marked a good $ 5000 above Blue Book price, so they weren’t helping out on deals.
I finally had to basically cuss out «Papa Smurf,» their closer-​manager guy, in order to get my keys back so I could drive away.
This place is around the corner from my house, and I find their «Verse of the Week» electric billboard, where they run a Bible verse on Sundays, to be particularly crass and weird. If you are interested, however, they are closed on Sundays, and I advise walking the lot then, when no one can bother you, so that you can examine cars on your own.