Barb Frank – State Farm Insurance Agent

I have been with Barb Frank’s State Farm office since 2009 with multiple policies. They are always courteous, helpful, and interested in providing good customer service. On the few occasions that there was an issue with one of my policies, they worked hard to address and correct the issues. I would definitely recommend them as the place for your insurance needs in Denver.

I have had nothing but a great experience with Barb Frank and her team as our insurance agent. Barb is so knowledgeable and answers mine and my husbands many many questions. We have home, rentals, life insurance and auto policies with her and we are very happy. She has met with us at our home when it wasn’t convenient to go to hers, when I call the office and they are closed and it transfers me to the general 800 number, her office always gets notified and calls me back to make sure I was taken care of. Heck, I’ve even received calls on my birthday! She remembers what we’ve talked about, she’s honest in her opinions on what we need. There have been times that she has recommended that we boost coverage in one area and there have been times that she has reduced coverage in other areas based on her best assessment. She has had some turnover over the last few years, but I’ve never had any issues with it. Usually when I call about something and it’s a new person, they are able to review the notes in the system and pick right up where the last person left off. They are great at follow-​up as well. A happy customer of Barb Frank’s here!

I moved back to Denver from Minnesota in the fall of 2010. Having grown up in Iowa with State Farm and then continuing to use them after college in Minnesota, I was used to having a dependable agent through State Farm. A quick search of agents in Denver and I found Barb Frank’s office within walking distance of my apartment at the time. Now, having been a State Farm customer my whole life I was surprised by the high level of customer service and professionalism offered by Barb Frank and the other agents in her office!
I just went in to establish an agent in Denver and within minutes of talking to an agent (can’t remember her name), she saw I had a car loan and asked if I wanted to refinance for a lower interest rate. Uh yeah! I went in just to establish contact with an agent and walked out having refinanced my car! I was able to have my car paid off by the fall of 2011! A year before I would’ve had it paid off had I stayed with my original loan.
I didn’t need any services from Barb Frank’s office until this last December when I was side swiped leaving work. So, even though I’d moved to Aurora I still gave Barb Frank’s office a call. This time I worked with Barb Frank herself and found her to be very responsive and open to helping me solve my problem. Barb took the time to explain that because I had their maximum discount, I qualified for a forgiven accident whereby my premiums wouldn’t be affected if I used their services. It also helped that I had a clean title history and had been with State Farm for over ten years. Then, as if it couldn’t get better, Barb gave me a link to State Farm’s select body shops in Denver and the greater metro area. I found Accurate Auto Body in Aurora and it was a mile from my house! The damages ended up being $ 4700. I paid $ 500 thanks to my low deductible and Barb pointing out I had a «forgiven accident» to use!
Based on these two experiences, I will be using Barb Frank’s office in the future! I highly recommend checking this place out!

This company deserves ZERO stars… so sad I have to give them a star which implies they may have some redeeming qualities… I just filed a complaint with the Department of Insurance and Better Business Bureau. I’m thinking of other actions that can be taken to correct the gross injustices this company is getting away with. A class action suit comes to mind for damages and time lost dealing with them for over a year without resolve!

I *was* a State Farm customer for 15+ years and inherited this agent when my agent retired.
I do not recommend this agent because:
1. I was lied to
2. Services were not delivered as promised
After many pleasant experiences meeting with this agent in person, paying my bill and discussing other State Farm products — when I was an auto accident victim, they turned their back on me and refused to uphold their promise.
If I were looking for an insurance agent, I would run away from this wolf in sheep’s clothing. There were a lot of false promises and smiles… and I was a paying customer for 15+ years!
Don’t waste your time and energy with this one.