Atrium Windows & Doors

This is an absolute joke of a company. We are still waiting after almost two years to get the correct windows in our house. The windows installed were all damaged, there were scrapes all along the inside of the window (between the two panes), yet they claimed it was from ladders being placed against them. Also, all the grids within the windows were incorrect. We tried scheduling replacements with this company about ten times. They finally showed up after a year of them canceling appointments on us. When they did install the new replacement windows they missed our biggest window and installed the wrong grids yet again so that three of the windows in our house don’t match. One of the replaced windows is actually coming apart and about to fall out during a storm. Our builder is finally going to send a different company out to fix all their mistakes since two years of fighting to get windows fixed is a bit ridiculous for any company. I would avoid this company at all costs and just hope they go out of business in hopes that others don’t have to deal with their nonsense.

Avoid at all costs!
We bought a new build in November of 2014. It’s now May of 2016 and our windows are still not correct. We have been begging a pleading with them to fix our windows since before moving in. The glazing inside nearly every window in the house was defective and nearly all the grid patterns were wrong. I’m amazing how they got away with installing them this bad in the first place, or how they even got them installed.
I can’t even count now how many appointments I’ve had with them where they have either called and cancelled, showed up and cancelled, didn’t show up and never called, or showed up and the left with no work done. It’s been at least 10 times now. The only appointment they showed up for and did anything was because they installed a window with a cracked casing. They installed the wrong grid pattern and left before we could inspect their work.
They finally showed up 2 hours late this last time to replace the multiple windows they had installed wrong in the first place. We had to fight to get them to replace the ones with the bad glazing since they claimed the painters, when the house was initially painted during construction, leaned ladders against the windows causing the blemishes. While they were installing the new windows guess what? They were leaning ladders against the brand new windows.
They left before we could inspect anything and found one of the windows had the incorrect grid pattern and the grid inside is not fully assembled. I am hoping it doesn’t take another 2 years to get them fixed again. They also didn’t bring all the windows to replace. This is after 3 visits from workers and supervisors and Lennar warranty reps to count the windows that needed to be replaced.

The service from this company is terrible. We bought a new home and need to get the slider replaced. They have scheduled it 5 times and cancelled every time the day of the appointment. I have had to take time off of work 5 times and still have not had the sliders replaced. They come up with a different excuse every time. I have my doubts about how this will turn out once they actually show up. It probably will not be correct.

If I could give no stars I would. For months now, our windows were to be «reglazed» along with many other units in our condo building. They give you a two hour «window time» for when they are to show up and they’ve showed up near the end of the two hour window each time. The technicians measured our windows wrong TWICE and had to «reschedule» due to their mistakes. This would be a little more understandable if I didn’t have to take time off of work to wait for them each time. After the last time they measured wrong, I was told they would call us to let us know when our new windows would be ready to be installed and fixed. After not hearing from Yosenia for over a month, I called twice, and never heard back from her. Finally, after calling a third time, she scheduled another two hour window for the technician to come. I always schedule the 8 – 10 am window time so I can move forward with my day. After talking to Brad this morning at 8:30 am, he told me that I was the first appointment this morning and since I was in central Denver, the technician should be here «any minute now» and that all of the technicians had left the building for the morning for their appointments. After waiting until 9:40, I called again… Donna could not reach Yosenia or anyone else and informed me that the technicians were in fact still in the building and that I needed to reschedule. This is absolutely ridiculous and I have never been more frustrated with any sort of professional company in my life. I consider myself an extremely patient and understanding person but I could not be any more disappointed or frustrated. Not once has anyone apologized for any inconvenience. I have been patiently waiting for MONTHS now, waiting to shower to get ready (just in case they knock on the door and I miss them!) and absolutely wasting my time. I would absolutely stay away from this company due to their poor communication, unprofessional and inconsiderate attitudes, rude employees, and poor time management. Nothing they could do at this point could make up for their ridiculous, HORRIBLE service.

Had a new home built and the builder used Atrium Windows and Doors. Due to scratches on the windows, the home warranty department sent Atrium out to replace quite a few of the windows. The «new» windows that they installed had glue and caulk all over them. Atrium said that they’re dirty but not scratched and that they don’t clean windows (how about just installing them clean?). Took a good 4 hours to scrape off all of the glue and caulk but they were correct… the windows aren’t scratched. Would expect better service when paying for brand new windows.