American Tech Support

The owner was so helpful and wonderful. He solved all my problems. I would definitely call him again for help.

5 star customer service! If you’re having computer issues, call Ed! He was gracious enough to take time out of his busy day to help me with some stupid computer issue I was having. Dealing with computers, like anything, it could be 2,526 different things that could be the problem and trying to pinpoint that over the phone without knowing or seeing the computer is pretty tough. Just the fact the he was willing to help and get back to me multiple times without sounding annoyed or put-​out was relieving to hear. I got my computer figured out and Ed definitely helped steer me in the right direction. I hope to never have a computer problem that I can’t fix, but if I do… I’m calling American Tech Support!
Thanks again Ed.

I’ve relied on American Tech Support to service my customers for several years. They are knowledgeable, courteous and professional. As a small business owner, I understand the importance of forming relationships with businesses who take pride in what they do and how they treat the customer.

Ed is such a dream! I have a complex schedule of availability, and he was quite understanding and willing to work around any scheduling issues. He fixed my software installation problem, and I was up and running in short order. I will definitely be calling American Tech Support for my office IT needs in the future. Very professional!

I’ve left 2 messages and have never received a call back. No one ever answers the phone. Not sure what is going on with this business but they apparently don’t want my business.

Ed is professional, punctual, and knows his stuff. I highly recommend hiring him for your IT needs. Perhaps best of all, he doesn’t roll his eyes when you ask stupid questions! We have used Ed several times to fix issues we’ve created and we will continue to do so.

Huge Scam!!! This is a big scam do not let them trick you and try to touch your computer. I received a call at 5am from a person who was obviously overseas in India. He tried to tell me I had viruses and major infections in my computer. I am very knowledgeable with computers myself. He tried to show me things which were not actual issues. Then tried to do things on my computer with out my permission. I questioned the companies legitimacy and he couldn’t answer simple questions. I said I was not going to continue because I know it is a scam and I will not pay a some for this. When I asked him to stop until he explains things properly he was laughing saying he is gonna make my computer crash. Luckily I disconnected the connection as he was trying to go in my system and put a password on it so I couldn’t do anything. I will not stop contacted who I need to, to make sure this company is closed down for good. Be warned! So your research and you will see videos of this scam where people caught them. Since they had a different name before.

First appointment with ATS was with the owner, Ed Partch, to try to clean up and/​or speed up my older Toshiba Satellite laptop, as it had become unbearably slow. Long story short, Ed told me that the PC had a h/​w configuration that would limit it from performing much better and advised me to get a new PC. The reason that I feel that Ed delivered exceptional service is that he 1.) wasn’t afraid to tell me «bad news» — you need a new PC, 2.) gave this advice as soon as he had a chance to look at the PC — didn’t waste his time or mine, and 3.) didn’t charge me for the service call to my house. Ed even went so far as to make a recommendation as to what PC I should purchase for my home use — and no, it wasn’t from Ed. All he asked for was a Unilocal review, and hoped that we would call his company the next time we needed computer service. Well, I’m glad to provide a review for good service, and I’ll definitely call ATS the next time I need computer help (and refer anyone I know as well). Thanks, Ed.

I was ready to give up and just buy a new computer, but with the services this company renders fixing computers, it literally felt like I had purchased a brand new one after they worked on it. Thanks Ed you guys are great

I thought I knew everything about computers and how to fix any issue. Wrong. So, I came here and Ed helped me out. He was fast, very knowledgeable, and is fair on his prices. I’ll definitely come back. I would even recommend him to my family and friends.

I have been working with Ed Partch for 7 years and they have always been great at getting the job done. From email support to computer meltdowns they have come through for our business and home computer needs!

Very knowledgeable and helpful. My company has used American Tech Support for 5+ years and find the service outstanding. They always look for the best option for you, not just the most expensive.

Very professional company. I’ve been using their services for years now and I am completely satisfied with the results. They return my calls quickly and dispatch techs in a timely manner. Way to go guys! Keep up the good work.

For nearly four years now American Tech support has been my trusted first-​call regarding computer needs. They made my PC to Mac transition painless, have guided me to the best hard drive back-​up solutions, wisely counseled me on online cloud storage options, taken care of my business software, and even wisely advised me on family iPod and iPhone needs. The ATS team is fast, responsive, reliable, and they know their stuff. And on top of that, their staff are personable and easy to understand. Try them out — once you do, you’ll never need to look elsewhere!

ATS — and particularly Ed Parch — are amazing. He has an answer to every question I have. I just moved from a pc to a Mac and he knows every shortcut I can’t find. No matter when or where I ask, he has the answer. When I first got my Mac, he totally set it up for me and helped me figure things out. I cannot recommend this company any higher. It is honest and ethical and excellent!

American Tech Support has handled my IT needs since 2010. The guys at Micro Center gave them high marks and I’ve used them on ever computer I’ve gotten since. I like that they call back fast and schedule appointments when it is convenient for me. I also like that they don’t charge for small item advice. I will call and ask questions and they walk me through the solution if it is a quick fix. Love that.

Ed Partch and his staff of savvy PC techs blow away Geek Squad any day! Ed and his staff are very professional, friendly, and they really know their stuff. American Tech Support is a very reliable and able to accommodate an emergency on short notice. They work on my schedule not in a 2 or 4 hour time window, My time is valuable and to have to wait in a 2 or 4 hour time window is not acceptable. Best of all they are local, and for me that is very important to support local business before I use those big corporations where you are more of a number than a person. Ed makes you feel valued as a customer. I call Ed even for software suggestions. There is nothing PC related these guys can’t help with. I will never use anyone else for any of my PC needs and I will recommend this company to anyone in need of PC technical support.