Altitude Tickets

I bought tickets to see Madonna in Houston. Apparently it was only one ticket instead of three. It’s very deceiving. I bought another three tickets for nearly four hundred dollars and tried to sell the other four hundred dollar ticket. Someone had made a bid and then retracted at the last minute. Basically we got stuck paying eight hundred dollars and sat behind the stage. It was terrible.

$ 30.40 for a «convenience fee», ambiguous procedures for ticket pick-​up and an additional $ 25 for a hard ticket are unacceptable. This price-​gouging for concerts at the Pepsi Center is despicable and greedy. I’ll take my chances with StubHub next time – they charge a lot, but at least they’re a lot more transparent and upfront. Much better customer service and correspondence from my experience. Wouldn’t have given any stars if that was an option!

By far, the worst ticket retailer out there. They charge $ 25 for «Handling Fee» for anything. I try to avoid events at the Pepsi Center, Paramount Theater, 1^st Bank Center solely because of Altitude Tickets.

If I could give them no stars I would. Worst ticket buying experience EVER. I’ve never hated a ticket company so much. They’re terrible & over-​charge like crazy. I mean, c’mon, TWENTY-​FIVE DOLLARS FOR WILLCALL TICKETS?! Are you people insane?! And the same amount to have them mailed to your house?! Highway robbery.
You can never seem to get even half-​decent seats through these people. Scalpers get all the good seats. And now they do the Platinum Seats thing which would be great except they charge an exorbitant amount for those & on top of that they chage a 23 freakin percent «Buyer connection fee». That is complete and udder you know what.
All these people want is your money. And since they ticket every big event in the greater Denver area, they can get away with charging crazy fees for things that should be a couple bucks, max.
These people need to be shut down. Or they need a new owner.

Altitude Tickets as others have said is good, no great at ripping people off. They push their dumb flash seat seat finder so much they now charge 25.00 up from 5.00 for will call or having the tickets mailed to your house. 25 dollars to print tickets, put them in an envelope and mail them is ridiculous. That is on top of the convenience fee, which is insane as is, I guess Kroenke is trying to make extra money to build his football stadium in LA.

NEVER AGAIN. They’re on online based company, but they charge you a 30% convenience fee!
I ordered tickets over the weekend and tried to cancel due to the blizzard that hit denver over the weekend, but they refused to honor my request or even offer me alternative tickets (I paid $ 100 total). Their customer service line took forever to reach someone, and there was no one to call until two days later on Monday.
save your $ and order through ticket master or the box office. there’s simply no reason to use their services. it’s a joke.

Bought tickets. Pressed «Submit Order» and it took me to the homepage of their site. No confirmation page, no confirmation number. Another page said I would receive confirmation in 10 days… from a different website. So I don’t even know if I actually got tickets, and by the time I found out, the show will be sold out… and update from the 10 day waiting period… i did not get tickets. and they pretty much told me «too bad» when I called. So now I am not going to see the one show i’ve been looking forward to because of their bad website.

Horrible ticket buying experience. Waited till the clock switched over for two days of ticket sales (presale and general public sales) and never saw tickets… just prompted with «There are no tickets available matching your request» My request was 3 tickets for the best available section. The website then crashed and is currently unavailable. Failed attempt at trying to be a major ticket vendor.

Horrible website and ticket purchasing experience. Not only was there a 30% «Convenience Fee» associated with the purchase ($ 23 fee on an $ 80 order) but the website had NO information about how to obtain the tickets. The only information given was that the tickets were Flash Seats and there was nothing, anywhere that I could find, telling me what to do next. The only options I had was to put my tickets up for auction as there is a no refund policy. I didn’t want to auction/​sell my tickets to another person, I just wanted to find out what to do after I bought the tickets. The email confirmation I received said «–Tickets will be delivered electronically. «at the bottom but after contacting customer support I was told that the tickets will be printed out at the box office once I give them my credit card.
Pros
1. Customer Support was able to clear up the issue after calling.
2. I bought tickets.
Cons
1. Extremely bad website design with all sorts of captchas and weird looping links that confused the crap out of me.
2. No information whatsoever on what to do once the tickets are purchased.
3. Email stating I would get the tickets electronically but this is incorrect as clarified by customer support.
4. A 30% «convenience fee» added to my already overpriced tickets (and this was anything but convenient).

We were going to purchase tickets for the Circus this weekend and they tacked on an additional $ 90 in fees, what is that! I called Pepsi center and they said we could avoid the fee by driving to the pepsi center to purchase tickets are they serious. We’ll we won’t be going this weekend too bad.

Bad website design. It’s not possible to easily browse for tickets– you have to keep entering a CAPTCHAs.
No-​refund/​no-​exchange policy.

Pretty confused… We called to get some tickets today and the woman on the phone gave me some bogus prices. I was unsure on the pricing but explained we would need to call back when my husband came home and use his credit card. She pushed that I call her back to do this and quoted me the price. $ 568 or so for 6 tickets.
I go online and the total for 6 tickets is only $ 361, box office ended up costing us $ 312.
So that’s an absolute rip off!!! We are both laughing about it, wow! My husband thinks I called someone selling them individually but the phone number matches up with the website. So weird. Will definitely avoid purchasing tickets through them whenever possible.

wonderful customer service. Prompt and efficient. I lost my invoice for tickets, emailed them late in the evening after hours. Right away the next morning they emailed me back with all concert information and also explained how to check in at pepsi center without having to go to will call.
Will order from them again!

Frustrating, Expensive Fees, disastrous/​AMATEUR system/​website, busy signal on phone operators…
Here I go… I tried to buy tickets for the Pearl Jam concert (Pepsi Center 2014). On the day when Altitude Tickets started the sales for this concert I was right there connected at the right time (10:00am) well… for the first 10min I all got was errors on the site then I noticed that they only tried to sell the horrible (roof or behind the stage) tickets first with no way to select or buy the good ones. Smart Move for a company full of greed (just check the SUPER EXPENSIVE fees).
I can imagine that they will start releasing the good tickets when the far/​behind seats are gone but in the meantime the real fans like me have to wait with LUCK to check all the time to see if the good tickets are finally on sale. Good luck if you call to the Altitude Phone number… you will get a busy tone… they said in a message that is because they have a «high volume of calls» then hire more staff!!!
I don’t like Ticketmaster but I definitively miss when I was able to buy tickets with them for shows at the Pepsi Center or 1^st Bank Center… was way better!

Altitude tickets, formally Ticket Horse, is the epitome of greed and monopolization.
I went to purchase Monster Jam tickets for the Denver event in February, and was appalled when I noticed the outrageous ticket fees they tack on to their sales. I was going to purchase 1 adult ticket at $ 20 and 2 children’s tickets at $ 10 each, for a total of $ 30. Their company tacked on a staggering $ 18.50 for a «convenience» fee then another $ 8 for a «facility» fee! They would be charging $ 26 in fees for a $ 30 ticket purchase! That’s almost 100% in ticket fee! WTF! I am God smacked at this insane greed. This is a family monster truck show, not U2 for God’s sake. I used to think there was nobody worse than Ticket Master, but I was proven wrong.