Alphagraphics

I would not recommend this business!
1. Everything about this store is inconvenient. In the middle of downtown, hard to find, have to pay to park in a creepy garage– and Alphagraphics won’t validate your parking. Good luck trying to find your way back to the parking garage. The elevators go one-​way, so you have to find the hidden elevator that goes down on your way out. They are only open Mon-​Fri 8 – 5, so if you have a job too bad for you. Not sure why they advertise online that they’re open until 6.
2. I had to call them to follow up on the file I submitted the night before that I asked to be ready next day. It took them all day to print my 12 table numbers and (4) 8X11 signs, and in the end the signs ended up green– not cream, like I requested. The person I was working with couldn’t figure out how to print them in the right color. She told me that it was because they were JPEG files, not PDFs. With the empathy and personality of a rock, she told me that I had to pay anyway. $ 25 and I walked away having to go somewhere else to have the signs printed. I ended up going to FedEx/​Kinkos (who are open 24 hrs and got my job completed in about 30 minutes). FedEx/​Kinkos was able to get the files to print correctly. They immediately knew what to do to fix it once they printed out green the first time. And they didn’t charge me for the green sign. I paid about $ 7 there for way better service and the actual product that I wanted.
3. The employees treat you like you’re an inconvenience to them. One person was counting their drawer the entire time I was in there so I had to wait to pay.

Alphagraphics went above and beyond our expectations. They printed cocktail napkins for our event at the last minute and even delivered them so they would be there in time for happy hour. Their communication was great through the entire process, they explained what was going to happen and then followed through completely. I highly recommend them.

Alphagraphics is always so accomodating and helpful. My company usually binds our own materials. However, in rare and usually rushed circumstances I don’t have the correct bindings/​materials I need for such urgent situations. I have come to them in my time of need and they have always helped me with anything I have requested. I am usually in a time crunch and they are always willing to do everything they can to help me meet that due date. Even if that means have the whole team stop what they are doing and help with my project to get it done. I can’t express enough what great attitudes they have and willingness to help me during my «frantic» times of need. I will always take my business here becuase they always produce quality products and amazing service, not to mention great pricing!!! Thanks for all your help Alphagraphics!

I had a different print shop run some cards for me. I wasn’t happy with the color and was told that what I want couldn’t be done. I went to AlphaGraphics to see what they could do and the first run/​first proof was far closer to what I was going for. The second proof even better! Kyle the PM there helped me. He was professional and had a great attitude. Everyone else I interacted with over the phone or in the shop also offered great service.

Small business beware! They initially did my business cards for a reasonable rate; when I went back to re order (4 months later) pricing had more than DOUBLED! No explanation, no consideration. not even a response from the store manager. Order business cards and marketing materials on line. I did and saved $ 110 on an order of 250 cards.

I’ve had several small projects done at this location. I worked with Patrick, who is fantastic. One time I had some cards printed and they weren’t really great… there were some color issues and they were cut improperly. So, I brought it to their attention, they got on it immediately and in the meantime, gave me a tour of their facility and the different types of printers they have and how their workflow runs. I got the correct cards the next day and got a hundred more than I had asked for.
Great service, convenient for me and I feel like I’m dealing with a Mom and Pop type of business. I’ll always go back. Oh! And I’m a photographer and am a freak about how images look on print jobs (not printing photos, but printing collateral with samples of my photos on them) and the colors are fantastic. They seem to get that this is a big deal to me.

The folks at Alphagraphics Downtown are awesome! Timely, quality, friendly.

I use Alpha Graphics for printing jobs for my office. They’re close and convenient and lower priced than some of the larger print shops in Downtown. I always receive good customer service from the staff and our print jobs are completed in a timely manner. I even receive followup calls when I request them so I may keep better track of my bosses work when she is unable to.
I’m not giving 5 stars because they once temporarily misplaced a set of blueprints I was having duplicated. The blueprints remained unaccounted for for nearly 60 minutes but they turned up. They offered their apologies. Our office still depends on them for our printing and duplicating needs.

Called this location 6 times over a two-​day span. No answer, no message, nothing. Called another location to see if this spot was even still operating, they said it should be, and confirmed the number. If you can’t answer the phone, or at least have a message letting people know they’ve reached you, I have doubts you’re doing the more important things right.