Alpha Ecological Pest Control

We have had an awful experience with this company. They came out and sprayed our house for bugs and mice in July, at which time the technician and I discussed we were getting ready to start a remodel so did not want treatment every other month. He advised that I speak with their customer service and as long as they came out within 6 months the price would be the same (I did this). In August our remodel began and my husband and I went out of town to Italy into September. During this time the company came out and sprayed even though I was told we were on hold until after the remodel. When we got back and started staying in the house again I got home from work to another bill saying they came and sprayed for a 2^nd time, this time they stated on the invoice they were only able to spray the front yard because dogs were in the back and construction workers were in the house. Again I did not know they were coming, I did not get an email (states in contract I would receive an email) or phone call from them. Not to mention we continue to struggle with a major mouse problem!!!
We have called a couple of times to dispute the charges or ask them to come respray now that the remodel is done for their fee and they continue to argue with us. They insist there is no way they could have made a mistake and sprayed mistakenly, they told my husband it was our fault and we are the ones that are confused. I am shocked that businesses can treat clients this way and be completely unwilling to work with a client. Like I said we were trying to settle this with them or come up with a solution but they were 100% unwilling.
I would not recommend them based on their rude staff, poor customer service, and complete lack of willing to work with customers. There are a lot of other pest control companies out there, I am surprised they are this quick to dismiss clients and treat them so poorly.

We were hoping for a more «natural» pest control and this doesn’t seem to fit the bill. They came out and sprayed around the first time but they missed a few key areas that I had pointed out (which I ended up treating myself with diatomaceous earth). When they came back out to re-​treat I realize they only do the outside. I didn’t feel like it was worth the price, and we’re still having issues

The guy was 2 hours late, had no clue what he was talking about and did not take care of the roach problem.
He was very friendly, but what does that do to treat a roach problem. ;(
We just moved out of the apartment ASAP. Roaches are obviously not easy to get rid of. You do have to treat the entire complex not just a unit. Roaches did not die right away. We saw an increased amount the next day.
My recommendation: be honest with the customer, if you do not know what you are talking about, do not bs.

Great service, friendly technicians and effective results. The technicians and staff are informative and very helpful towards insect prevention. If you ever have questions or concerns they are quick to respond in order help the situation. They go above and beyond in order to help their customers. I had a cockroach infestation and the technician was willing to come help me even when he had the day off. In addition to that he was willing to take my frantic phone calls on his cell phone in order to help reduce my anxiety with the treatment process. I recommend them for any pest control issues you may have.

Great service so far. We had an infestation of Carpenter ants in the garage. The technician was at our house that day, treated the area along with the perimeter of my house, and I have not seen them since.
They also do scheduled treatments, and unlike other companies, there is no contract required, so you can cancel at any time, or skip treatments if you don’t feel they are needed. This option is not available with some of the bigger named companies that require a contract

We’ve been using Alpha Ecological for 4 years for spider control and I have been nothing but happy with their services. The technicians are always very nice and respectful and take care to not track dirt in the house. We have not had any issues with spiders since we started using them and it is easy to pay invoices online which is another plus for me.

Save your money, and go elsewhere. AlphaEcological and Home Depot Pest Control aisle seem to be the same thing.
I was impressed by how easily I was able to schedule my appointment, and their online presence. However, claims were made in the booking that were immediately debunked upon the technician’s arrival– without my prompting. Such as: The customer service rep. may have said we have over 90% of people never have to call us back, or that mice won’t die in your house… that may not be entirely true. Huh, what? Great way to inspire confidence.
The tech. walked in, asked where we had seen the mouse, and then put down his trap there. I then asked what was next… and he seemed confused. We walked around the house and I showed him possible mouse hideouts, where he simply threw some «bait» in the holes and called it done. No traps, no anything, just bait… as he was out of bait stations– he had placed 2.
I asked if he was also planning to walk the exterior of the house, to which he replied, «Oh, yeah.» He did, and found one point of entry. Behind the hose faucet– mind you, Mighty Mouse would have had to pull this faucet out to get in our house, as my husband had to firmly pull it to come out. Yet, he contended this was where they were getting in. I asked if I could walk with him on another exterior inspection, and sure enough, we found two HUGE holes on the exterior that he just missed. He told us to go buy some concrete. Thorough, very thorough.
All this for a mere $ 139…I expressed my disappointment in the service and asked how we would know this was effective. I was told for another $ 89 they would come out and check again. Excuse me? No thanks…
Seriously, underwhelmed.