Advanced Exteriors, Inc.

Hail damage two years ago. Hired Advanced Exteriors to repair/​replace windows, gutters and a door. Had someone else do roof, painting and awning. I try to go with local companies when I can and had read good reviews for AE. Summary, they have been a complete nightmare to work with and I would not recommend them to anyone. In hindsight most of the good reviews you read about them are about prompt sales effort and roofing. Not many reviews actually discuss the quality of the work they performed.
Our experience: Very hard sell and they kept trying to get the other work. They continually showed up with very short or no notice. I complained to them several times about this, but they just kept doing it. Calling with one day or less notice to have workers show up. They used sub-​contractors and not their own crews for our work. They fired their door and window sub-​contractor after a month or more of nothing happening. When materials showed up that this person had ordered most of the windows were the wrong size. Went round and round with AE multiple times about this and had to order new windows which added several months to the project. Last time the windows showed up their own installer said they were the wrong size and needed to be sent back. A couple days later the AE supervisor, Brendan, told them to go ahead and install the windows anyway. Their own sub-​contractor told me the gaps around the windows were so large it would void the manufacturer’s life-​time warranty. After multiple attempts, three of the windows were so bad and poorly installed I fired AE and had another contractor finish the work. The other contractor did such a better job it was amazing to see the difference. AE did quick shoddy work. New contractor said if Douglas County had to inspect the window replacement AE had done they would pull their license. If anyone wants to see pictures of their work I’m happy to provide. I read another review where AE installed painted gutters that didn’t match the house trim and wanted to be paid for painted gutters. We had the same experience with them and finally got this cleared up at final billing. My opinion is the sales person was trying to make more commission regardless of what it would look like. On the positive side, they are very nice people, but in the end they caused me so many headaches and burned so much of my vacation time babysitting them it was ridiculous. Look elsewhere.

We have been trying to get work completed on our roof, screens, gutters, and shed for months. The processed started in June and is still not completed. They sent out a roofing and gutter crews that do not speak English and therefore could not effectively communicate with me. The roof is ok, but some of the work is shoddy and needs to be repaired. The roofing crew used the wrong nails on the shed and did a bad job on the drip edge that needed to be repaired. The roofing crew damaged part of our eave and it now has a hole still needing repair. AE did come out and fix much of the shoddy work on the roof and shed. However, we are still waiting for our screens to be repaired and the remainder of the gutter and roof repairs. I feel it is unacceptable to sit here waiting for months with excuses and apologies why the work isn’t complete. I would never use this company again.
Update 11÷7÷15 —
Our screens were finally done. The roof inspector for Denver County just came and rejected our roof because they put the wrong felting on our patio. We haven’t heard from this company for weeks concerning the above outside of the contractor for the screens.

Do not recommend this company at all… It has been 1 hassle after another… Several months to even get started, extremely poor communication… they put the wrong color roof on… Then scheduled painters to come paint with no paint codes or gutters up… Not to mention they said they aren’t painting the gutters when they should be the color of the trim… Hands down one of the worst companies I’ve ever worked with… Do yourself a favor & go with another company…

We had a hail storm go through and I called AE as we had had them inspect our roof before.
This time, we needed a roof. They handled everything, contact with the insurance company, permit, great clean up and were quick to get it all done.
One of their staff even came out, put up a ladder, secured it all for the city inspector to check that the job was done right. They are great to work with!

AE will not get a recommendation from us due to the difficulties along the way. We chose AE in April and it project was completed in July. All considered, we have a nice new roof and for that I am thankful. The most frustrating part was that they took so much of my time over the past three months.