AAA Colorado – Denver Store

My car was damaged while being towed by a AAA agent, Hero Towing, and neither AAA or the towing company would claim responsibility. I’m really disappointed in AAA for not owning up to this.

Wow — only now, after my experience, am I reading these reviews. I can pile on: the commitment to arrive within 90 minutes turned into almost 4 hours. It was a sunny 50-​degree day so there were no weather-​related delays.
I seriously wonder if they prioritize service requests by how much money people have spent at AAA. Do people with AAA insurance get top priority, for instance.
Because the only thing my Plus membership got me was turning a 2-​hour repair job into a 2-​day one. (We got to the dealer many hours after my appointment. I had to get home on my own and back the next day.)
My experience was made worse by a (pleasant) driver who insisted on spending unnecessary time diagnosing my car’s problem. Funny: he didn’t declare it a software failure. Instead he wanted to take to me a fuel pump repair place.
To make things take even longer, he refused to go to logical route. The dealer is on Arapahoe just off I-​25. Instead of taking the obvious path –one left turn off I-​25 onto Arapahoe– he insisted on roaming around the Tech Center area, wasting even more time. Plus complaining about how difficult it is to turn corners while towing a car as he kept making more and more turns away from the destination. And to top it off, he wanted to take my Honda to the Toyota dealer.
Note: this was an AAA-​branded vehicle; not a 3^rd party supplier.
I’m pretty sure I only got the truck to show up when it did because I was starting to call more frequently. They kept telling me they were ‘busy,’ suggesting that handing my request was a favor. What they must have been busy with was providing service to customers they care about and that certainly was not me, as evidenced by their work.

I could not be more disappointed in AAA. Called because my car broke down and needed a tow. They told me it would be 75 minutes to get a truck out. I waited an hour and a half, no truck. I called, they told me it would be 40 minutes. Waited 40 minutes and called they told it would be 45 more minutes, waited, no truck. Called again they told it would be 40 more minutes!!! I cancelled and called a tow company and ended up paying out if pocket for a service I pay monthly for! How is this possible AAA? I waited over 4 hours and still nothing.

The AAA Denver Store is and has always been the best. They are always friendly and helpful. In addition, whenever I have had car troubles, they are immediately accommodating & let me know when to expect help to arrive.
I have been a member since the mid-60’s and would not even consider any other auto or travel service.

I can’t gripe about this place and the wealth of travel services they provide; both people on trips road/​sea/​air; as well as coverage for the average motorist out there and options that can be provided — although they could not assist me on my recent visit there. Pity — but my case was pretty specialized, and sadly the insuring company (who works hand in hand with AAA, but is NOT AAA, I need to say in honesty) didn’t want any part of my request. I don’t hold that against AAA; it’s to their credit that they work hand in hand with 2ndary organizations to provide the breadth of services they do to the public. From past experience, I can definitely always, always recommend dropping that one to two hundo a year for AAA Road Service. It’s like car insurance — it’s a PITA charge to deal with; but you’ll be glad you have it when you need it.

Here’s a story about AAA that couldn’t have started any worse or ended any better.
About two weeks ago, my son Andrew, a AAA member, was stranded in his Jeep somewhere in CO with a broken clutch late at night. He had to wait several Hours for a AAA tow truck to pick him up, and then the repairs the company performed were substandard. And he had to pay the company some major out-​of-​pocket expenses!
But, thanks to a quick-​thinking lady at AAA, named Debra Medina, Andrew received an apology, and he was reimbursed, not Only for his out-​of-​pocket expenses, but Also for the $ 1400 cost of a new clutch for his Jeep!
And AAA Fired their incompetent vendor!
My family and I are long time members of AAA. Forty years, in my case.
I plan to sign up for another 40.
David Pals
Chicago
PS-​This is the only bad experience I have had with AAA in my first 40 years.

Signed up with AAA based on my family members receiving great service at their respected locations.
First, when you call the number is automatically picks up based on area code mine happens to be in Hawaii and then I gave to get transferred to a Colorado representative which usually takes a few minutes.
Most recently my car wasn’t working and needed to get towed. It was a few months back when the weather was bad but I called AAA at 7AM asking for a tow to a local mechanic. I was told 1÷5−2 hours with a phone call about 30mins out. Luckily I was home and waited for 3 hours calling AAA back again telling me it was 30 more mins. Skip ahead almost 4.5 hours I called AAA and the towing company and cancelled the tow truck as it was pulling into my parking lot. Went to the driver and he said it has been cancelled so I would have to call back again. REALLY?
I find it most frustrating that I was waiting (at home luckily) for nearly 5 hours when I could have been doing other things based on my initial time quoted. After I called for another tow 2 hours later I told the representative the lack of communicate between the two company and AAA and she simply did not care nor try to appease the situation.
LONG story short, I’m not going to renew my membership.

Find another travel agent.
I am not a member but since I’d like to go to Germany and don’t have time to price things out, I asked them to tell me what I could get if I was a member. Someone called about me becoming a member and then told me they would do travel planing for non members as well. OK, so what about Germany? I have no idea. I left two messages and never heard back.

We have been AAA members for many years and have benefitted from maps, and road services. I cannot imagine being on the road with out their support.

Our recent interaction with the AAA travel agent was excellent in all respects. She handled our flight from Denver to London, Barcelona to London, our return flight to Denver and the travel insurance. She offered to book a hotel for us, but we are not sure where we would like to stay yet.

Went to renew my membership and get maps for my travels. The agent was very helpful

We’ve been AAA members for about 9 years and I’m constantly amazed at the array of services they provide besides the usual roadside assistance — though we have certainly used them for that before!
I just used AAA Colorado’s travel agency to book a January cruise in the caribbean and had such an awesome experience. Being a newbie, our agent (MaryAnn) offered great advice about cabin location, dinner times, tipping, and amenities. As AAA members we also got a special deal and a couple of perks for our trip.
I also use AAA to book car rentals since their pricing beats a lot of what’s out on the web, to select hotels since their ratings and reviews are invaluable and pricing again is great, and to manage any special travel issues for international travel (e.g. international driver’s license).
As bicyclists in Colorado, we are really appreciative that they’ve added the roadside bicycle assistance too since you never know when you might need it.
Overall, for all the perks and discounts we’ve gotten for our AAA membership, the annual membership cost is an outstanding deal!

Great for when you need an International Driver’s Permit, Passport pictures and travel items.
Karen and the rest of the staff are very efficient, friendly and professional. Very convenient location with plenty of parking at the Regional Office on Arkansas.
You can get just about anything you need for your travel adventures and they also have insurance, a travel agency, guide books, etc.

Needed on International Drivers License so got the info from AAA website, got the paperwork together and mailed it in as the closest office is 3 hr drive. Got the license back in two days. Awesome and totally impressed with their quick turn around. Could not have been easier.

Staff here are always very nice. I got my International Drivers License. yep they do this. Very easy and fast. They will take your photo if you need them to.

I’ve been a AAA member for over thirty years. I haven’t had to use the roadside assistance service for many years (yeah!) but recently the battery died in my car. I called AAA and was able to make an appointment easily and at my convenience. The rep came out and tested my car. He said that he could jump the car and that it might work for a little bit longer. I asked him what he would do and he said he would replace it. I agreed and he quickly replaced the battery. I was concerned that it would cost me more than if I went to Sears, etc., but it turns out that that the price was very competitive, plus I didn’t have to wait in a lobby somewhere. I felt that the rep was very honest and helpful, and there was no pressure for me to buy a battery. I am very impressed with this service!

AAA your supposed to get a website and you can use that website to buy discounts, do all kind of stuff.
Well the people at AAA are a bunch of fragmented, non-​working together, siloed,…[bad word here]
My company is based in Conneticut
So based on that, Ican’t access ANY of the colorado benefits from work (which is during the day and when I may have time to play with it).
I really can’t stand it when idiot national brands can’t get their act together and instead act like separate independent entities. Maybe thats how it works in the back end, but to put those problems on me and make my life hard. Well F’d that
I’m done with the drama. I’ll just use my insurance. who needs them.
you lock me out of the website, I’m going to just say I give up. I gave them 3 days, and they never even bothered to respond to my email.

I locked my keys in my car in 16 degree weather. My husband was not around but we have a family plan (supposedly).
I called AAA and they told me I could not use the card unless my husband was around. After telling them about my situation they switched me over to the supervisor. He said to have my husband call back to give authorization for a free one time use of his card. I told my husband that the supervisor was letting me use his card but he had to authorize it with him.
I told him whatever he did to not add me as a new member (things were super tight financially). He called the supervisor to authorize me and the supervisor told him he absolutely did NOT say that and he had to pay for an entirely new membership for me. My husband didn’t want me stuck outside in freezing weather so he went ahead and signed me up. When my husband called me to tell me what happened I was livid, to say the least.
I called the supervisor right back and asked him why he denied saying I could use his card for a one time use. He told me my husband was lying and that he told him he could buy me a membership or authorize the use of his card for that one time. I was like. Why would my husband pay for a membership when I only needed the card this one time and it was offered as an option?
The supervisor said that he didn’t know and that we must be confused. I asked him if the deal was still on the table and he said yes and he would refund the money to our account and that the money should show up within three business days. He even acted like he was doing it on the computer. He said I was all set and all my husband had to do was cancel the membership.
I was a bit confused as to how we were refunded the money without the policy being canceled by my husband but I didn’t want to stay on the phone with this condescending and rude man. I called my husband right back to tell him I got a refund and that he just had to call and cancel my membership. I also asked him if the supervisor did in fact deny saying that I could use his card and he HAD to buy a membership. my husband said, yes.
The next day I checked the bank account and not only did the supervisor not refund us the money but he charged us for the full amount of everything. I am livid and I feel my husband and I were jerked around with really bad.
If these are the type of people AAA employs and the type of games they want to play with the customers who rely on them. We are canceling and will not return!

I’m sorry to say that my experience with Colorado AAA is 3 stars, A-​OK. The reason I’m sorry is that now there are 3 reviews: a 1 star, a 3 star, and a 5 star. So how much help is that?
But ya know, maybe that’s the point. People’s general experience of AAA is when they have a breakdown, so it makes sense that the quality of that once-​a-​year (at most, let’s hope) experience totally defines the rating people give.
For me? Yesterday my baby’s car wouldn’t start. I lent her mine so she could take a friend to the airport, and hung out for the AAA jump-​meister. The guy who took my call was professional, courteous, and kind. He assured me that help would arrive within 45 minutes, and darned if the response wasn’t 15 minutes faster than that.
The gentleman who showed up with the hotbox was likewise professional, courteous, etc. Got my car up and runnin’ in a couple of minutes and wished me a nice day.
Did they wash the car? Did they check the air in my tires? Did they give me free gas? No. But they did what I hoped and expected that they’d do, and they did it pretty quickly and with a smile.
A solid 3 stars, and I’ll re-​up my membership when the time comes.

I’ve been a AAA member since 1996 and a member of AAA Colorado since 2002. Pretty much as long as I have been driving, I’ve had AAA. I’ve never been to this location specifically, but they are listed as being the headquarters for AAA Colorado. When I call and renew my membership or request service, this is the number I dial and they help me out every time.
This morning, on my way to work in the freezing snow, the Jeep’s back tire was flatter than Kansas. I have a jack and a spare, but I’ve never learned to change a tire. It’s 7:45 a.m. I need to get this fixed, pronto. I give AAA a call and they say they’ll have someone out to help me in 90 minutes. Not bad. I kick back. In less than 20, a van pulled up out back and got things sorted and I was on the road by 8:30. Excellent.
I pay a little over $ 100 for Todd and I each year. I don’t use them every year, but over the years I’ve called them for several tows, several flat tires and even for help when I locked my keys in the car. For me, more than anything, it’s about the peace of mind. I especially love that they don’t give me a hard time when I call and renew our membership 2 months late!
Back when I didn’t have a cell phone, it was a little less useful. I imagined being broke down on the side of a deserted road, holding the AAA card up to my lips, whispering, «Help me AAA. You’re my only hope,» eyes swenched shut as if in prayer. But now that I have a close, personal relationship with my iPhone, they are an amazing team.