A Touch of Glass

NO Stars is what this should be. Bought a Touch of Glass livingSocial coupon and have not been able to use it. I have called and called over and over. i have left messages. When I tried to use the coupon in the spring they told me they were not doing windows. That was after days and days of trying to reach them. now it is the end of July and they will not even call me back!!!

Purchased a LivingSocial deal for A Touch of Glass and I have called them over 6 times in the last two months trying to schedule an appointment. They never once called me back. I get that they are busy due to the deal and the spring season, but I gave them 2 months and 6 phone calls. Not a good way to do business.

I as well would give ZERO stars if it were an option! :(I have left 5 messages over the past 3 weeks (need to have my windows done before June 25^th when my company arrives) and I have not received a call back. I’m going to get in touch with Living Social to let them know this is not a good company to work with and their «promotional offer» is a total FARCE!!! I would also like to see if they will give me my $ 69.00 that I paid to have my windows cleaned. Terribly disappointed!

Bought a Living Social deal for Touch of Glass and called them 6 times over a 6 week time frame and never got a call back. Am wondering why they even did the offer as this is certainly not a way to successfully get new customers. Was looking forward to having my windows cleaned, instead ended up frustrated and wasting my time.
Needless to say, if I could give them 0 stars for exceptionally poor customer service I would. And I will never use Touch of Glass.

I have left 3 messages with Touch of Glass to schedule an appt to have our windows cleaned and have not received any call back. I am very disappointed in their service and that they don’t have the decency to return customer calls.

I too would give no stars if I could… bought the living social deal and feel as though they have no business offering these deals if they are so overwhelmed that they cannot return (not even one response) SEVERAL calls, emails, vms etc.
When you call this alleged business, you never get a real person, only a message stating that they are receiving a high number of calls and to allow 24 hours for a response.
I called them over 20 times in the last month, leaving messages several times, trying to get my LS deal scheduled (I am selling my house and wanted the windows cleaned for the open house) I started calling them aprox 7 weeks before my upcoming open house and have YET to hear a word from them!
DO NOT BUY! I think this may be a scam!
I had to submit a request for refund from LIving Social.

If I could do NO STARS I would. They did not show-​up for the appointment or return any calls. Wasted a day off on this company.

Yes, we were also misled in regard to the panes vs windows. So, we have 22 windows and they did half. The window they did do weren’t the best job either as there was streaking in most windows.

Do NOT use this company. Not reliable, very, very rude. They don’t return calls, they have misleading business practices in the Living Social offer.

If I could do NO stars I would. I bought a Groupon and when I scheduled, they never showed. Then when I called to find out what happened, I got told the truck was broken and that it was «a pain» to have to schedule only a few customers in Colorado Springs (then why offer service to our area?) Then, after no word again, I emailed and got a snotty call back from Robert who said he was «sick of dealing with me» and hung up on me! Are we in junior high?! Avoid this business, they are not professional.

NO STARS !!
these guys suck.
used my Groupon and they cleaned ½ my windows. i have 30 windows (each has a top /​bottom) so thats 60 panes of glass.
like the other reviews, a homeowner looks at a window and counts (1), these guys say (2)
the ones that were cleaned were all marginal.
my favorite is my large single window inthe diningroom (36″ x 48″), they actually cleaned the top half letting the dirt run down the leaving a nice squeegee line across the midle…
spoke w/​some guy and he ‘offered’ to come back out for another $ 60 to finish the job…

I purchased a Groupon from this firm that advertised «20 exterior windows washed for $ 59.» I thought this was a great introductory offer. I counted 22 windows on our house.
I spoke to a representative from this firm (Chad) twice before my appointment). He was very polite and was able to schedule me in a reasonable time frame.
On the day of the appointment, Chad called to say that in actuality we had 50+ «windows» because their firm’s definition of a window is what 99 percent of the rest of the population would refer to as «panes.» They indicated they could wash the remainder of our «windows» for an additional $ 54. We paid the additional $$ so the job would be finished.
During the phone call in which Chad was explaining the definition of «window,» he indicated that the firm ALWAYS made it a point to explain this definition to clients. However, in neither of our conversations did he mention this policy, and the Groupon did not have this information, either, even in the «fine print.»
I feel as if this was a deliberate misrepresentation of the service designed to «hook» people based on the low price. This is unfortunate, because they really did do a great job on our windows, but because of what we view as deceptive business practices we will not use them again.

Great service, On time and friendly. Chad my tech was very friendly and I will Be using a touch of glass again! Thanks Guys!
Meagan M.