A Plus Hardwood Floors

We had a fantastic experience with this company! From the people who came in to dust proof the place, to the refinishers, to the final product, we highly recommend them! We had no problem in any of the stages of this project, and are very happy with the results.

When looking for refinishing company, a friend recommended A+ but said «their price would be higher than others, but their work was worth waiting for». As indicated, A+ was definitely on the higher end of the price range, but despite the price, I moved forward with A+ strictly based on my friends recommendation. The week A+ was scheduled, they were backed up on another job so they worked longer hours and into the weekend to complete the job. This may have contributed to a less than optimum level of attention to detail. At the end of the job, the floor turned out nice. Truth be told, based on the recommendation, I expected the floor to be spectacular, but it turned out nice. I do have to make special mention of the customer service. Beginning with the estimate from Aaron, scheduling and follow up with Brittney and Larry and the actual work by Technician Vic and others, all were extremely courteous and responsive throughout the process.

Wouldn’t recommend this company to anyone. Despite the poor Unilocal rating (and I should have trusted Unilocal) my realtor recommended these guys so I used them. Four different people showed up at my house over a 2 day period and none of them spoke English. Pretty sure they were all family and 3 of the 4 were not even company employees. 2 girls showed up at my house to install my floor instead of the regular installer because he told me, he could not start work on my house because he got arrested for driving without a license and he needed to get his car out of impound. So 2 girls showed up because he had to deal with his legal issues. these girls I’m positive did not work for the company and we’re there to cover for him. They had no idea what they were doing and because they couldn’t speak English it made things so much worse. They could not ever figure out how to turn on the saw that the normal installer left at my house from the day before! THEY COULDN’T TURN ON THE SAW TO CUT THE WOOD FLOORING AND WERE CALLING THE REGULAR INSTALLER ON THE PHONE ASKING HIM HOW TO WORK IT, RIGHT IN FRONT OF ME! AND THESE ARE PROFESSIONAL INSTALLERS! They had no idea what they were doing. I’m positive that they sub contract their work to 1099 contractors or illegals and then they bring their girlfriends or family members along to help. Install also took twice as long as the estimate quoted.

Unfortunately, I haven’t had a great experience w/​A+. The owner came to quote the job, and prepared me for the fact that A+ was not going to be at the low end of the quotes I got – but they had the best staff, the staff were all employees (not IC’s) and that the floors would be «perfect» when they were done. The floors came out good, however there were several areas that were bumpy or that the finish was very uneven or non-​existent. I’m a reasonable person – called and scheduled a time for them to come out to see/​fix. They never showed up. I called, spoke to the owner as Britt was out – and he assured me he would call back before the end of the day –he never called. I left a pretty sterm message for Britt who called the following Monday and apologized, said she was out and there was miscommunication, that she would offer me a rebate as a way to say she was sorry and send them right out. Well they came out –saw the problem areas and sort of had this attitude of well – nothing is perfect and it’s just the way it is, but agreed to at least address the spots that were bumpy (neglected to sand the top of the stairs) and the few areas that there was no finish on the floors. And – they never showed up – and the check promised by Britt never came either.
I would NEVER use this company again, they were the most expensive quote and in my opinion on a scale of 1 – 10, I think the job is a 5–

Called to see if they do smaller jobs. Was told they do. After some discussion about our single cracked plank, was told they have a $ 1,500 minimum. Just something to keep in mind.

Really would like to give A plus more stars but cannot due to very poor customer service and very disgruntled employees. Owner Larry is nice tried to smooth over the issues I had but in the end it was all talk he did not oversee the work and never came out and checked as promised.
Overall, did not do the work as written in the contract. The quality of work was poor. We had them fix a water damage area and screen recoat. What the estimator told me verbally and what he had me sign legally became two different things. The office manager relied on stating legal contract terms rather than discussing remedies. Basically the issue, I was told by estimator paint spots could be screened off floor when worker came he had a very different story, no and was disgruntled because he was not told about paint. I said I would gladly pay extra. He did not care. Said they would have to reschedule resand entire floor and left. Needless to say issue after issue. New boards installed shrank and left gaps. They said this is normal. No it’s not. You always let new wood acclimate to colorado’s dry climate before you install. Took forever for them to fix. Work was so poor I have dirt and a staple imbedded in the clear coat. Do not bother with this company there is better floor companies.

If I could give zero stars, I would. We researched the Denver area for a good hardwood floor company and decided to go with A+ Hardwoods. We paid far more than the average service price to have our carpet pulled and the floors below refinished. Not more than two months later, we had three large, black spots on our floor. We called A+ to have them repair these marks and were informed that we would have to pay a minimum of $ 350 to have them come out and fix the spots. They also informed us that our floor did not have the proper three sealant coats applied to it and that they did the bare minimum. We were told we would need to pay more for the basic service. We don’t understand why we were offered something that was less than the minimum service they provide. Now, one year later, our floors have nails popping out in various places and the wood is cracking and chipping. We are beyond displeased with this terrible service and highly recommend going with another company. Save yourself the headache and some money.

We recently moved into our new home and needed the carpets removed and the floors refinished in our living/​dining area, a hallway, and two bedrooms. A+ was the first place we called and they were very quick with their response. We had an estimate the next morning and I felt they quoted us very fairly and competitively (I only have prices of other friend’s jobs to compare to). They also gave us a deal to remove our carpet for free.
The floors are original and are 50+ years old. These guys did a remarkable job restoring the floors and we can’t believe how amazing it looks in our home now — a completely different space to build out our nest.
The job took a bit longer than expected but some of it was out of their control. Sometimes patience pays off for a job done right. There were some missed spots and areas that needed additional work and Larry (the owner) came out personally to fix those for us.
Definitely would recommend their services!

We contacted A Plus to quote a huge refinishing project of our main living room, 3 bedrooms, hallways closets, etc. The floors had previously been refinished about a year ago before we bought the house. The previous contractors did a horrible job and the sealer was peeling off the floor and there were scratches everywhere.
We knew we’d have to invest some money to get them looking good and done correctly. The guy that quoted us was very upfront and honest and answered all of my questions in detail. As far as price goes, they weren’t the cheapest, but they were in line with the 3 other bids we got. I preferred them due to my experience with their sales person and his answers to all of my ridiculous questions!
Mike and his crew were EXCELLENT! They texted each morning 30 minutes in advance to let us know they were on their way and they were extremely friendly, professional and patient. At the last minute I changed my mind on stain color and they met me to show me new samples of mixed colors on the sanded floor. Mike helped me make my decision by pointing out things to look for in the wood grain. Not only did they finish on time, but they were even on the shorter end of their proposed time frame.
A Plus Hardwood Floors made a very stressful situation go smoothly and we are in love with the end result. I would highly recommend them no matter how big or small the job.

Submitted request for info for a repair via their website to repair a scratch on our wood floors.
Almost 2 weeks later I get a call…$ 650 (yes six hundred fifty) minimum for repairs.
Should be noted on their website somewhere.

This company DOES NOT have dust containment systems. The owners of this company DO NOT give a second thought to taking care of the homeowners property. In fact they will regularly charge for 3 coats of finish while the employees are instructed to apply 2. There are a lot of flooring companies in the Denver area, A+ is definitely one to avoid

Booked an appointment to have my home estimated for wood floor repair and refinishing, and was promised a 1PM appointment. Called the office at 1:10, and no answer. Estimator showed up late around 1:20 and told me that the appointment was from 1 to 2PM — not what the office told me. He also said that the crews show up when they want when hired to do work, and don’t work on any schedule. Terrible way to do business. I would recommend anyone looking for hardwood floor repair take his advice and look on the BBB and Tom Martino to find someone else other than this company!

We recently had these people refinish our floors. We selected them from the other reviews on this site and on line because we are very finicky and wanted a superior job.
The sales people were great to work with. They were prompt, friendly, and gave us a high level of expectations. The dust control people were exceptional. They masked off everything and came back and vacuumed everywhere. We couldn’t have been happier.
The refinishers, in my opinion, did not live up to the A + name. I would have to give them a C. When they were done we had them come back to re-​do the coating in areas they had missed. In order to do that they had to lightly re-​sand which left a light coat of dust on everything the dust control people had cleaned up previously. We still have dips in the wood from sanding corners where the wood meets perpendicularly. We can still see «puddles» in the floor where their spreading tools stopped. We were told that over time the finish will «lay down» and the puddles will not be noticeable. I suspect that what they really meant is that after several months we will get used to the flaws.
I typically judge professionals by their ability to do a better job than I could do myself. I’m not sure they succeeded in this aspect.
Great people to deal with. Hopefully you will get a better crew actually doing the work.

very polite but will only sell floor if they install. Just good to know

A-​Plus came HIGHLY recommended to me as a company that would do the job well and for a good price. I must say first, my floors do look amazing. OTOH, it took 4 times as long as they estimated to get the job done, they didn’t communicate that there would be delays, no one called when they said they would and then the owner showed up at my house in shorts and sandals and yelled at me for questioning their professionalism. I sure won’t be putting my name behind any references for them.
~Laurie Korte
Lakewood, CO

We just had an excellent experience with A+! The scope of work was to replace carpet with wood flooring in one room, and refinish existing wood flooring in adjacent rooms. The workmen that came to our home were polite and professional, and quickly gave us a sense of trust. The quality of the completed work met our high expectations, and the blending between new and existing is perfect. A return visit was requested for some fill and touch-​up, and A+ responded immediately. There was a slight miscommunication regarding schedule, but A+ was so quick to respond to our concerns and take responsibility for the issue that I am compelled to give A+ my highest recommendation. You will find professionalism and high integrity here.

I had eight different reputable companies quote out a hardwood refinishing job in our home. A+ fell near the highest in the quotes but I noticed on their brochure that they would price match with other reputable companies — I figured why not see if they would own up to a promise (I hate when businesses offer guarantees and don’t follow through). I guess I should have taken the boisterous nature of the salesman as a clue — these guys think they are the only cats in town and would not price match the lower quotes (empty promises…). I ended up going with a company that had impeccable follow-​up and spent the time during the estimate explaining their services and options for the work to be done (rather than telling me how many great reviews they had online). All talk — so I walked!

We’ve used A+ on two fix and flip projects so far and they have been great. You should have seen how bad the floors were originally on our latest project. They still have that distressed look, but look great! They are definitely on top of things and they went back to take care of any extra repairs we had. I would recommend them!

A+ re-​finished our 57 year old floors & they look beautiful! The team of guys were accommodating to our schedule & got the job done within the time quoted. We did all the prep work which saved us some money. Overall a great experience dealing with these guys! Would recommend them to anyone! Our floors look brand new!

A+ refinished the floors in our home and did a wonderful job! They were accommodating to our schedule, kept the house protected from dust, and the job was done in the time period quoted to us.