5280 House Cleaning

Elizabeth and Nayeli cleaned my very dirty college apartment. They did an unbelievable job, even with special requests, and it was the most clean I have seen it during my 4 years of here.

Thank you Team #32 of Irma and Jovita. You did a great job cleaning our home today. We will definitely ask for you next time.

what a wonderful experience! This was the first time I have ever had my house clean and it looks beautiful! The two ladies that came worked extremely hard, didn’t take breaks or get distracted. They also were very accommodating to the fact that I work from home so kept as quiet as possible. I will be a regular!

We’ve been using 5280 House Cleaning for about two years. They are by far the best house cleaning we have ever had, and we have used various services since the early 1990s

I am really quite satisfied with 5280 House Cleaning!!!
I am a pretty picky customer especially when it comes to cleaning my house! I have so many detailed requests including: using some special natural products, polishing certain wood furniture, and sometimes the order in which the house is cleaned… I’ve had several teams out from 5280 House Cleaning, and they’ve all done a great job in meeting my special requests! Karla and her team however, have been my favorite! She pays close attention to my direction, she is so sweet and cognizant of my wishes, and then goes above and beyond to tidy up all our throw blankets, and even organize all the little baby books in my son’s nursery! It’s those little personal touches that put a smile on my face, and make her special! Isela is another one of my favorites! She knows how picky I am when it comes to my floors, and will even ask me ‘to check things’ before they leave to see if everything is to my satisfaction! :-)
And when I’ve had feedback for the cleaning crew or management, they listen intently, they’ve corrected and adapted to my requests, and have always made an effort to make sure I was satisfied! Can’t ask for much more!
It was tough in the beginning to coordinate schedules since I try to work around my baby’s nap schedule, but the management team did and continues to do their very best to accommodate my wishes. On one occasion, there was a misunderstanding about the timing, and when I thought they were nearly 2 hours late, they credited me back half of that days cost!!! Management now calls me the day of to give me a heads up on the estimated arrival time of the cleaning crew so I can plan accordingly. Much appreciated customer service!
Oh, a couple of other little things: I love that they use all natural products: i.e. vinegar & water for all my hard surfaces/​floors! They take off their shoes when they arrive at your door, they empty all my trash cans, and utilize their own cleaning utensils: i.e. microfiber cloth’s, their own vacuum!

Highly recommend 5280 House Cleaning. They were right on time, they stuck to their estimated schedule and cost, they made my house look immaculate, plus they were very professional and courteous on the phone. A great experience that I will definitely repeat again!

Very, very pleased with their service. I am a nightmare client: once a month, ALWAYS changing the date of service due to guest arrival, switching up what rooms need to be done, therefore the staff are always different. Plus, we have messy toddlers! But, they do pretty much EXACTLY what I want done. After the first couple of visits of telling them to don’t bother with blinds, inside the fridge, and certainly not dirty dishes, everyone knows this. Almost always, I walk in the door and KNOW they’ve been there because it just feels.fresh. The carpet feels plusher, the floors spotless (toddlers and their crumbs), everything tidy and organized. We always take a moment of awe at how clean they get our range and marble countertops. If the common areas need particular attention, we tell them to leave off the kids rooms, but they never, ever do; they find the time.
Only one time in almost 2 years have I felt a sloppy job and immediately contacted the manager; never again. We only have a couple of concerns that cause some cursing after visits. Master shower door often seems out of line, which I don’t realize until 530 am; we’d prefer if this was mentioned (our nanny is always there, and my husband is in and out). And often, things aren’t put back in their original place; this drives my husband nuts (but it’s not OK when I do it, either). One time, our chalkboards on the fridge were wiped clean, with fingerprints; that was the worst. Other than that, workable.
No problems with billing. With 2 toddlers, I am firmly getting what I am paying for. I would dearly love to do more than once a month but due to the chaos, I MUST clean before they come so they spend time focused on what we are paying them to do.

I just cancelled my housecleaning from 5280. They started out great, but after a couple months they started to arrive later and later. They were 2 hours late twice in the same month. The cleaning quality also started to slide. The dishwasher was loaded several times with the dishes stacked on top of each other so they couldn’t get clean. The kitchen floor was left either dirty, sticky or greasy. Not the worst, but far from the best.

The ladies from 5280 House Cleaning always do a great job — very thorough. I love coming home after a long work day to a spotless house!
They aren’t the cheapest, but you do get what you pay for — I am always very happy with the results, the ladies are always incredibly friendly and respectful of my home, and I completely trust them to do wonderful job.
I’ve had a few mix ups with my billing where I’ve put my card on file, and then for some reason it wasn’t saved, so I’ve gotten calls that there isn’t a card on file, and I have to give it again. But — this is minor, and the office team has always been easy and pleasant to work with. They’re always very flexible if I need to change a date or a time. I’m very happy with the service.

These are the reasons I stopped doing business with this cleaning service:
Their billing description is misleading. I thought I was being charged for two hours of cleaning biweekly. After the first appointment, the cleaners were leaving anywhere from 15 minutes to half an hour early, yet I was still being charged $ 128 regardless. When I called the owner on this, she informed me that I was being charged a minimum fee and that this fact is stated clearly on the website. When I looked more closely at the website, I verified that the logic behind their different types of fees was indeed described (albeit not very clearly); however, I was relying on what I had been told by the employee who gave me the quote after doing a walk through of my house and estimating how long it would take to clean it. There needs to be consistency with the wording on the website and the explanation of pricing as quoted by the employees who do the walk-​through. I thought I was being billed for two hours of work, rather than a minimum fee, so it really made me unhappy that these cleaners were leaving long before the two hours was up. I would not have been able to ask the cleaners to do extra things in order to make up for the time because according to the website, it would cost extra.
This is an unethical way to do business because it allows the company to cram in as many houses as possible each day and they make the same profit regardless of how long their cleaners actually spend doing a good job. And because their staff is not being paid by the hour, they are motivated to rush through each house in order to do the minimum possible and thus shorten their workday. I worked for a maid service right after high school and their business practices were similar, so I am speaking from personal experience when I say that being paid the same regardless of how many houses you clean in one day motivates you to hurry through each house.
The quality of service declined since the first cleaning was done. I have a three bedroom home and though it’s kept fairly clean and tidy, I know it’s not possible for two people to do a thorough job in just 90 minutes.
In looking at the other Unilocal reviews, I see similar complaints and I notice that the owner’s response is to turn it around to look like the customer’s fault. Another unethical business practice in my opinion.
The last straw came when they sent two cleaners who couldn’t speak English and therefore were unable to receive any special instructions.

The ladies from 5280 House Cleaning just completed our first cleaning and wow, we are very impressed. When 5280 says they do top-​to-​bottom cleaning, they mean it! Rosa H. and Yesenia A. were awesome – everything is spotless! The price is a bit higher than we paid previously for a «green» housecleaning service, but as in most things, you get what pay for.

Best housecleaning company I’ve found, and we’ve used at least 4 different companies in Denver. I’ll use them again. They were prompt, efficient, and thorough. Thanks, guys!

Hands down the best house cleaning I’ve experienced. I’ve used several services in Denver… Haven’t been more impressed than now. They cleaned every spec of dust. Most impressive is that all of my appliances are completely spotless, inside and out. Every drawer in the fridge and even the inside of the toaster. Couldn’t be happier. Highly recommend.

I hired 5280 House Cleaning in July 2014 to clean my condo on a biweekly basis while I was at work. The initial cleaning was thorough, but the quality declined significantly thereafter. 5280 is not a cheap cleaning service, you definitely pay a premium rate. So, it was extremely disappointing to come home and find a sloppy cleaning job. One time they missed cleaning my bathroom, another time, they didn’t clean my walk-​in closet. Yet another time, they showed up late to start, so they were still cleaning when I got home at 5:30pm. (I’m gone everyday for 9+ hours, and their HQ is based only a few blocks from my condo. That shouldn’t have happened).
It all came to a head in September when I came home 4 hours after the cleaners left to find the front door to my condo AJAR. I was shocked! The cleaners had not only left my front door unlocked, but they left it a good 2 inches ajar. I was grateful to find that my cat hadn’t escaped (still sleeping on the bed) and I hadn’t been robbed (I live close to Colfax). Manuel from 5280 barely blinked an eye when I told him what happened. He still charged me the full amount for the cleaning, too. At that point, I canceled my service.
Now, 9 months later, I check my credit card statement this morning to find a random $ 128.00 charge from 5280 House Cleaning. This business is a SCAM. They used my credit card information for an unauthorized charge — I’m disputing it with my bank, but I’m livid. Future customers beware! Do not use this company!

I hired this company to clean my house upon moving in. They showed up and the first thing they did was call back to their boss and complain about the fact that it was an empty house as we were moving in after getting it cleaned… pretty normal I think. Since this was what we had spoken about when initially setting up the appt. their boss told them to do it. They both had super shitty attitudes the whole time they were there and half assed it all the way through. Even broke one of my window latches because they were angrily and sloppily opening and slamming things around.
When I went through the place with them I found multiple areas that they just didnt clean and said they had. I had to go back and do it myself after they left and that caused us to have to push back the move in.
In short, shitty attitudes unprofessional behavior, breaking things and acting like children. If this sounds good to you, I say good luck with that!

Sad to give them 3 stars because the girls always did such an amazing job cleaning my house.
However, today I got a called that they have been trying to reach of me because my card hasn’t gone through in 3 months. This was the 1^st time I have heard of it. I told them I haven’t received a single voicemail but they wouldn’t admit that this was the first time calling me. My cell phone is my business phone so I check voicemails daily. I had also talked to them numerous times in the last few months about scheduling and other things and no one mentioned anything. They basically called me a liar and we’re pretty rude to me. If they handled this differently I would still be with them.

After my initial cleaning my place is SPOTLESS — it looks like I just moved in. I was very pleased walking into my apartment after work and seeing everything so clean!
My only complaints are the prices are a bit steep (but I suppose you’re getting what you pay for) and they were 30 minutes late — they didn’t have keys to my apartment yet so I had to waste kind of a lot of time away from work waiting for them to get there.

We have used 5280 3 – 4 times in the last 2 years for infrequent deep cleanings. I can’t speak to their regular service, but for that needed whole house cleaning they rock. I have always received an honest quote, excellent customer service, and spot on scheduling.
Yesterday I called looking for a cleaning some time this week. Not only did they fit me in, they offered to come yesterday afternoon. Their two woman crew showed up at 1:00 and cleaned till 5:30! No complaining, no excuses, just an awesome whole house cleaning by some of the hardest working cleaners around.
My wife, (who is picky), completely approved of their work. Thank you 5280, for your customer service and consistency in work.

We used 5280 for a last minute move out cleaning. Forms start to finish they were friendly and professional and we were very happy with the results.
We would highly recommend them without hesitation and will certainly use them again.
Keep up the great work!

5280 had tough shoes to fill from my awesome cleaning service in Reno, but they exceeded my expectations! Glenda and Ana Marie arrived on time (even a few minutes early). They took off their shoes. They brought all the equipment and cleaning supplies. They were polite and got right to work. I didn’t have the time to spend for them to do my entire house (we have 2 guest bedrooms that don’t need deep cleaning), as I work from home. They were respectful of my wishes.
I am very impressed with the attention to detail to every little corner of my house. It’s spotless, and even a week later, after having guests, it is still very clean.
I am highly impressed and will make them my regular cleaning service.