Revitalize Laser & Aesthetics

I’ve been following Katrina for over 10 years and will not trust anyone else. She has been in this field for many years and is very knowledgeable. I’ve had many problems with my skin and through some treatments she got my skin to be so flawless that I have people compliment on it. Their laser machine is also great and I got better results then places I’ve been to, never make that mistake again! She’s got great customer service, makes me feel very comfortable and goes beyond what she needs to.
I’ve read other reviews and are shocked! I can understand not getting an instant reply can be frustrating but they work all day and sometimes can’t return calls. They are busy for a reason! Just be patient. I always book before I leave because they get pretty busy quick.

Revitalize Laser and Aesthetics Clinic has the WORST customer service I have ever encountered. It takes them weeks to return phone calls and the manager has no idea how to deal with customers or run a business. If you call them, expect to have to call and leave three or four messages before ever getting a return phone call.
After you make an appointment don’t cancel it after the 24 hour deadline. They do not care if you are sick. It seems they would prefer that you make the entire office sick and keep your appointment or cancel and charge you a late cancelation fee. Since they are located within another doctor’s office, I find this very concerning, not only for their patients and staff members but the patients and staff of the other office as well.
In general, although the laser treatments I have received have been effective, there are numerous places you can go to receive laser treatments that will provide great customer service as well. I strongly recommend NOT going to Revitalize Laser and Aesthetics Clinic, go somewhere else!