Ragsdale Vision Center

This was my first time to go to Ragsdale and I was very pleased with the Dr visit. I ordered my glasses and it took 1.5 — 2 weeks longer than expected to come in but I was very pleased with them until 3 weeks later I pulled them out of their case to see that one lens was missing. I had put them in the case a few days before so I had no idea when or where they fell out. I searched and could not find it. Assuming that being a high class/​price business it would be covered, I went in but they said they weren’t responsible and I would have to pay another $ 167 for a replacement lens. I don’t have vision insurance so I had already paid $ 444 for the glasses which is a ridiculous price in the first place. This would have made the total cost over $ 600 so, needless to say, I was upset. These are FULL FRAME glasses and I showed them that there was absolutely no damage to indicate that I had done anything to cause the lens to pop out. My conclusion is that either the frame is defective or the lens wasn’t installed correctly, neither of which should be my responsibility. I talked to Mark Ragsdale but he was resistant to paying for the new lens. I went back home and a few days later I finally found the lens. At that price I expect them to stand behind their products. I have had better service and much better prices at WalMart and CostCo which is where I will go in the future.

This is a review for A. the Glasses Store (attached to the optometrist office) and B. the actual optometrist office.
A. ⁰⁄₅ stars
Absolutely AWFUL service. I’ve gotten 4 pairs of glasses and sunglasses here and they always manage to get something wrong. First of all, they are incredible slow at getting your glasses lens replaced. Thank god I have a spare pair because at the slow rate they work at, I would be blind for two weeks. Secondly, they mess up orders. I ordered a pair of sunglasses with a specific set of options (non-​polarized, gradual tint) and they messed it up. I made sure to repeat myself to ensure they wouldn’t mess up, but that was useless. When I got the messed up pair back, I asked them to fix it and told them I was moving out of town next week. The next week I called multiple times checking on the status of the glasses and each time I was put on hold, no one knew what I was talking about, and I was told they would call me back with the status of the sunglasses. Not once did I get a call back. Now I’ve moved away and I have to pay $ 12 to get my sunglasses mailed to me, even though they made a mistake. Terrible customer service.
The old lady that works here is rude and not helpful. The young girls that work here make simple mistakes and are clueless. Not a good combination.
They’ve definitely lost my business. Stay away unless you want terrible service.
B. ³⁄₅
The younger doctor, Shane Ragsdale, is very nice and helpful. The other doctor, his father, is stern and not at all sociable. I don’t enjoy going to Dr. Mark Ragsdale, I feel like he is cold and impersonal.

Dr. Ragsdale was very thorough in my exam, doing tests I’ve never had before! His staff was very friendly and accommodating. He took his time, never making me feel rushed, and showed genuine concern with all my questions. I feel I’ve got the most accurate eye prescription than I’ve had in ages. Highly recommend.