I went in there a few months ago looking for a specific pair of heels that I saw in Glamor Magazine. Tracey(I think that was her name) was so incredibly helpful and engaging in helping me find them. The heels had not yet made their way to stores. I just received a phone call from her, a couple months later, and she found them on the website for me. She went over and beyond what other sales staff have done for me at any retail store, ever. Great customer service here!