LA Fitness

This gym is consistently crowded and dirty, with broken machines.
The people at the front desk/​trainer desks are always talking loud like its some frat party. They have never said hi or goodbye to me, never acknowledging anyone when they check in. Probably because they are too busy on their phones or flirting.
If you want to lift weights here, be prepared to wait. This gym is full of bros who do one set and the sit at the bench on their phones for the next 15 minutes.
It’s okay for cardio most of the time unless 4 treadmills are down like the last time I came here to run.
I only come to this location when I cannot make it down to the Highland Village location.

Being a new gym member, I had to come and comment on how awful of an experience I had with LA Fitness, specifically this location. I signed up in August, thinking I was getting a «deal» because of where I worked at. The manager showed me around and I ended up signing up for a membership that gave me access to any LA fitness for a little less than $ 40/​month. They quickly set me up with one of the head trainers, Devon. Both were super nice at first, but when they were trying to sell something to me is literally the last time I received so much as a smile from either of them.
Devon laid out the personal training for me, told me I would get a trainer that would track my progress, would measure me weekly, would lay out a nutrition plan for me. She said I could have a master trainer because I preferred to have a female and that she would include bonus sessions. She said that all of the trainers had related degrees and she could get me to my goal weight in no time. For the record, I don’t believe I’m overweight, but she sure made me feel like it to get that sale. Stupid, rookie mistake, I signed up. The price was HIGHWAY ROBBERY and somehow I was made to feel like I was getting a deal. $ 180/​mon for 4 – 5 30 minute sessions/​month + the regular monthly fee.
I was willing to eat my mistake, as long as I got what she said I was going to get. Soon came to find out that my only option was a 19 year old, with no degree, who liked to talk more than train. She was the ONLY trainer available after 5 PM, which is when most people get off of work. Only the initial time did anyone ever measure or weigh me. Every trainer I talked to said that they were not nutritionists and couldn’t give me advice about eating. I finally complained about this to corporate and Devon finally called and said they were hiring more trainers. The initial trainer was fired within a week, and they brought a few more trainers. Now I’ll admit, I did not give this training my all. I was not mad about not getting results, I was mad that I was told lies from the very beginning. Devon wrote me a «weekly nutrition plan» (a quickly typed up one week diet) and had someone give it to me. She was very cowardly about the whole process and didn’t ever apologize to me in person. The last time I ever even made eye contact with her was when she was explaining how to cancel. I ended up buying out after 5 months, even after explaining to corporate how I had felt deceived. $ 540 later, I will never give LA Fitness my business again. Soon after, I cancelled my membership.
Take heed, DO NOT waste your time or money on this gym, who really doesn’t care about anything but their commission. Planet Fitness offers just as good of a gym, and you receive all the perks for half the price.

LA Fitness in general tends to be a more corporate gym environment than I like, and they also don’t offer towels or any kind of suit/​towel drying spinners in the locker room. This branch in particular though is really run down. A good portion of their equipment is broken, and a few of the weight machines I used left me wondering if they ought to have a sign up as well. I was also pretty disappointed when I asked about using one of their 3 day passes to bring my dad in, and they said he’d have to sit down with them and give them all his info to come in with me. They are much better about those at the location I live near, where I got them. But then, I guess they can’t really expect the gym to make a good impression and sell itself here. I would not join this gym if this is the location that you will primarily be using.

WOW what a horrible experience! I would run, not walk in the other direction before considering to join the gym.
Fraudulent agreement. My sales person clearly stated we could terminate at any time during our 3 year prepaid term and be prorated the difference. Now we are moving out of state they say NO. No resolutions offered, no ownership in the employee who lied about the terms. Just a simple to bad.
I never would have paid 3 years in advance for a membership I didn’t know for sure wouldn’t be used as it was for my wife! For $ 5 more a month It would have been an easy choice to wait and see and not be out the money!
BAD EXPERIENCE AND NO ONE SEEMED TO CARE!!!

I don’t even know where to begin. I gave this place 1 star BUT only because I had to to give a review. I just want to say that I am very sad for this place. My husband and I went to an Anytime a fitness when we lived back in Okla. We signed with a trainer who was amazing & actually cared if we made it or not. Well… with that experience in mind we signed up with LAFitness. Big mistake! HUGE! First we «added» a VIP thing to our membership for 20 bucks which… come to find out is actually included in out account already. That 20 can’t be taken off either. Then… we signed with a trainer… yet another HUGE mistake. They didn’t wanna hear anything we had to say… didn’t even acknowledge the training we had done at the other place… wouldn’t even open the book. Oh and honestly could care less weather we come or not. Not encouraging at all either! We are both very overweight people and I’m sure that trainer didn’t look super cool training the fat folks… but come on! That’s the whole reason we are in there! I am so frustrated! And just plain sad. Just don’t go to lafitness. They are just simply there to get a pay check. We haven’t run across a single employee that even cares if you are trying to get healthy or not. Pretty pathetic if you ask me! Just don’t do it. Don’t. :-(

I actually moved here from Los Angeles, CA and the L.A. Fitness Clubs there in L.A. Proper were mostly GROSS, filthy, and nasty. FAR too many people each day and there were no Zumba dance classes. I had switched to 24 hour fitness. But then I moved to Denton and 24 hour fitness was across lake in Lewisville and in my opinion TOO FAR. So I was driving by one day and noticed L.A. Fitness and we decided to sign up. That was over a year ago and the manager at the time was very handsome, in shape, military guy who was very good for this studio. His staff kept it clean, people said hello, more people seemed friendlier. He gave us a decent sign up pkg because we cancelled 24 hour fitness.
Since he’s been gone I feel the club is FILTHY at times. The carpet needs to be clean. The pool has been nasty but I don’t go in it anymore. My partner uses the hot tub. But I think that the restrooms could be MORE CLEAN and also there seems to be more people there than before who are just not very clean people. Some act like they’re from the L.A. Gym over off La Cienega near Robertson. That gym was nasty all the time. Eeew. But based on what we experienced in L.A. this gym is still a breath of fresh air. I like it because it’s close, they have ZUMBA classes and the staff is not too friendly but in my opinion That’s TEXAS. They have overweight people who train. In L.A. No FAT people would TRAIN anyone they could sell if they were great sellers but mostly really IN SHAPE and FIT people train and sell. BUT they also sometimes hire out of shape people to make those out of shape feel more comfortable. I get that part. I need to get in better shape too. That’s why I am at ZUMBA and I also have to do some weight training to strengthen body for ZUMBA.
Sure there are a few treadmills that don’t work. But If you write a note, tell them which machine is not working properly give it to the manager or call the main office. I’m sure they will get it fixed. I called the main office about the swimming pool being so filthy once and when I went the next day, pool was being drained. So I think they do their best. If you live in a Major city like L.A. you will experience FILTHY gyms, people who don’t eat food but only milkshakes or liquid diets. Those people are exercise BUFFS and always trying to loose weight they are ADDICTS. So for me it’s a BREATH of fresh air not to see all of that. I’m pleased with the place. They don’t charge us for parking. In L.A. we had to pay for parking or get ticketed $ 35 plus. There was a two hour limit. There are days I might be at the gym 3 hours and I never had to pay. My car is safe there. It’s a nice clean parking lot. I’ve been there for over a year and I saw one piece of trash on ground last week. They don’t HOUND me to sign up for trainers. In L.A. they sometimes tried to ask me to sign up for a trainers and I didn’t want a doggone trainers. Also this gym has never messed up my payments. In L.A. a few times I paid in cash and then they would ask me for money all the time and say that I didn’t pay. So I learned not to give them cash at all. Just used the card but in L.A. they took my cash when I prepaid but then the bank draft still went through and they acted like they put the money on the end. it was ridiculous seriously. They were SCAMMERS in L.A. no joke. So I’ve had ZERO problems. So they’re not overly friendly and sometimes they just look at you. I chalk that off to being TEXANS. Surely they could say, «Hi Welcome to L.A. Fitness» or if they learned our names they could say, «Hi Josh, Hi Kim. Hi Sheila. welcome BACK. Enjoy your work out.» NO they just sit there like Europeans who are on salary and don’t say anything because they are getting paid regardless. they don’t care. In my opinion that’s because they’re not inspired, motivated. At least in L. A many of the people were ambitious and TRYING to make something out of nothing. They wanted to be gym manager, general manager so they wanted to outdo the next person. THERE is no motivation here. This is a college town but it’s very boring. I like boring for now. So Do what you can do. If you see some nasty restrooms, the SAUNA needs to be sanitized, or lockeroom is filthy. SAY something write it down, contact main office. Don’t just Unilocal and you did nothing. I think it’s a nice gym and they have a lot of classes. In L.A. some of the places didn’t have a lot of classes. I love it here in Denton. I love this gym. Its the best I can do for now. I hope this helps. Nothing is ever 100% perfect.

If you plan on having your child or children in the kids klub, skip this gym. Drive to the LA Fitness in Highland Village. The staff there is friendly and actually seem like they are happy to be there. The Denton staff is unfriendly and never says hello to us or our child. They act like it is a pain to get off their mat in the corner and check us in. I have talked to the manager and got attitude. The gym in Highland Village is heaven compared to the one in Denton.

I’ve been hoping this gym turns around and reads the Unilocal reviews. However, I don’t think they want to. After spin class I went the mats to stretch and some abs. The other mats were taken so I over to the mat by the trainer station. The black haired woman trainer is sitting on the mat talking to a guy. I brought my weight balls over and put them near to the mat. Stood in front of her waiting her to move over a little. NOPE! She looks at me and continued her conversation about her apt and awful roommate! RUDE! They took the whole mat up and continued their conversation for over 20 mins. This is one reason I hate this gym. Rude trainers with no respect.

I only come to this gym for the Zumba classes and sometimes to workout but only on days before or after Zumba classes. I have not yet encountered with rude employees, everyone seems to be really nice. I’ve been coming to this gym for about a year now and so far I love it.

Ugh. I don’t even know where to begin with this place. Let’s start with the staff. Most unprofessional, and downright rude employees I’ve ever encountered at a place of business. Not even so much as a greeting when entering or exiting. The trainers will literally hunt you down when you first sign up, in some awful attempt to borderline extort you into paying the ridiculous premium they charge for training. They don’t even attempt to use a sales strategy on you. They just hound you, and eventually turn into rude, arrogant people after you’ve refused their services for the 12^th time.
MACHINES ALWAYS BROKEN!!! I cannot emphasize this enough. If you are a runner, DO NOT COME TO THIS GYM. They have probably 15 treadmills, and on average about 4 – 5 are working. The rest have been «scheduled for service» for the last 2 months.
There are better gyms than this. Don’t come here unless you absolutely have to.

I had a friend that printed out a 3 day pass and they wouldn’t let him in to workout with me. They kept on pressuring him to sign up for a membership or pay the 15 dollar one day fee. They were very disrespectful to us and wouldn’t help us at all. What’s the point of a 3 day trial at a gym if you won’t let customers try it out? The people there are only out for themselves, trying to sign people up and they don’t care about the customers fitness goals. I’ve been to other LA Fitness establishments and had no problems whatsoever. That was my last time I ever step foot in this one.

Run AWAY. run far away. I was given the sales pitch by the sales manager Sean. Little did I know before we signed the papers that he lied to us and of course we signed up. Then when we found out he lied I called and confronted him and he said I didn’t say this or that. I called corporate and was told well even though we lied you still signed the agreement. Well after another call to Corporate I was able to get a refund of everything I paid and thank god the nightmare is over.
Otherwise the facility is OK, equipment is average, I like the pool for the aqua classes (we did go twice before we canceled).
The other problem I had was the complete lack of professionalism. during our initial signup they scheduled us an intro to a personal trainer. well a few days before we were not gonna be able to make it and I called the gym and talked to someone who was the single most unprofessional person I talked to. He picks the phone up and doesn’t say anything to me and keeps having this joking conversation with his coworkers I hear joking and laughing and then he starts talking to me while still laughing. I start to say something and he cuts me off and yells at the coworkers to SHUT UP GUYS *laughs*. I felt like I was talking to my young kids. Finally he told me he would put in that we were not gonna make it to the appointment. Well the next day I get a reminder again. I call again and talk to someone and they tell me again they will cancel it. well then the day before I get another reminder. it takes a 3^rd call up there and my wife talking to several people we finally for it canceled. Just the overall incompetance of these people its a wonder the gym functions at all. As I said. RUN AWAY.

Well, after visiting a Gold’s Gym and feeling totally impressed through and through (I mean, this place knocked my socks off) I definitely had to knock off 2 more stars for L.A. «Fitness».
This gym absolutely sucks. Hands down.
I mean, I knew it was bad, but when I visited an all-​around solid gym, I got just an idea of how horrible L.A.F. was. I am appalled.
First off, comparatively, the machines/​equipment don’t stand a chance.
Second, the staff at Gold’s were incredible: Friendly, helpful, and smiling. Appropriate. Professional. Can the kids at L.A. Fitness not even pull off/​friendly and professional??? I cannot tell you how many times the people at the front won’t even make eye contact with you except for, on occasion, when I catch the airhead girls flirting with my husband –_​– Pathetic.
To add insult to injury, I have now been harassed at least 3 times in the last few months to purchase personal training sessions with their trainers.
Hell to the NO!
Why in the world would I want to actually work with you boneheads?
You are repeatedly rude, incompetent, won’t even let members use the «jelly» weights you keep tucked away (which every other gym I’ve frequented lets members actually use), but you harass me and insult me because I won’t purchase your outrageously over-​priced training sessions. Are you nuts?
Unfortunately, there are no Gold’s Gyms in Denton, or even nearby :(
However, I will be transferring back to 24 Hour Fitness ASAP, when we do move.

Just edited my review to up my rating from 1 star to 3 stars because I got a call today from Marisa the Member Service manager and she was outstanding!!! I felt so much better. She deserves a huge raise. I will certainly give LA Fitness a second chance and see how things work out. I’m sure all will be well.
Previous Review from 6−17−14
I have never in my life experienced worst customer service. I guess I asked one too many questions today (or brought up a sore subject when I said that I noticed negative reviews online regarding customer service) but Jimmy (assistant manager) literally started yelling at me at the front desk and said that if I didn’t like the customer service he was providing that I could get out. …Really!!! Never in my life have I ever experienced such outright rude treatment from a customer service rep. First they told me that the general manager was «in the restroom». After waiting about 20 min and continuing to request to see him, Jimmy flat out tells me «No, you don’t need to see him, he’s unavailable». Huh? While treating me with utter disdain (because I was not yet a member but on a guest pass) they frequently repeated the mantra that they provide ‘excellent’ customer service. (Perhaps they should let the customers decide.) Saddened by the experience because I actually enjoy the aerobics classes and really wanted to join. I’d say, check them out for a week first. They were actually friendly in the beginning. But once a problem arose with me receiving my guest pass via email (it just wasn’t coming through for several days) their problem solving skills with me were absolutely atrocious.

Seriously the worst costomer service! Everyone from receptionist to the sales department have been incredably rude and demeaning. The gym has such great potential with amount of classes they offer, and updated equiptment, but man I would never want to give my money to a place that has no standards, and treats their guests so poorly.
Highly disapointed.

Gym rats. Meatheads. Loud. Gym bully instructors. Questionably clean pool. But the worst is watching poorly trained and aggressive personal trainers put obese, out of shape people through unsafe and humiliating workouts. Ugh.

I have been a member for 3 years. I am not a fan of LA Fitness as a company. I do not like the haggling of memberships, the hard sells on getting a trainer, dirty facilities, broken equipment that doesn’t get fixed, rude customer service, change in childcare staff regularly, unfriendly front staff.
On the positive side L.A.F. has the same instructor that float from gym to gym. If you like an instructor you may be able to take a couple of classes a week with them following to other local LAF gyms.

The gym itself is great, it’s clean, has new equipment and awesome group classes… however the personal training department (not the trainers) but the guys that try and sell you personal training packages are horrible. They will tell you just about anything to get you to sign a contract. The staff is always different, and their customer service sucks! Worst experience ever.

I’ve been a member for a month, and I love it! I am totally out of shape, but I’ve committed to going at least five days a week, and I’ve been very happy so far. I love the pool, spa, and Aquafit classes (esp. Erin’s class, because she kicks your butt and doesn’t blare music, but the other teachers are awesome, too!), the trainers are great (esp. Johnathan), and I’ve never had to wait for equipment (I use mostly treadmill, free weights, nautilus, and recumbent bike). I’m getting ready to branch out into more classes, incl. Mat Pilates, Zumba, Body Works plus Abs, and Hip Hop, now that my fitness is improving. It’s a gym where I can feel comfortable, even though I’m not (yet) in shape. You see people of all ages and fitness levels there, which is great. I do think it would be better if they had a towel service, and you have to provide your own locks for the lockers, but otherwise, it’s a nice gym: affordable, friendly, lots of equipment, and not intimidating.

5 stars for the group fitness classes, kickboxing, body-​works class, yoga, cycling, and my absolute favorite Zumba! I go to the classes that Kia teaches primarily because while all the instructors are great Kia goes above and beyond, always smiling, very motivating, and always a fabulous workout! Now the La Fitness Brand as a total I would give 1 – 2 stars mainly because yes broken equipment is often and i myself got screwed with a payment plan that i had to report to the BBB which in fact did get worked out. Its just another gym but the group fitness instructors is what keeps my membership.