Enterprise Rent-A-Car

5 stars for service — this location stayed open for me past closing, as I was running late due to traffic and was able to get me in my reservation car 15 minutes past closing.
1 star for the car — got put into a Chrysler 200. Blah gas mileage, smelled like a whore house (cheap perfume and reeked of cigarette smoke). Wasn’t even offered another car, either an upgrade or downgrade. Makes me wonder if they even bother detailing/​cleaning their cars when they charge the $ 150 fee for those who return vehicles smelling like an ashtray.
Bottom line — I honestly only use Enterprise for insurance claims, as my company has a direct bill relationship with Enterprise. Personally, I’ll stick with Hertz — nicer cars and not as expensive.

Considering I wasn’t allowed to rent a car here, I was pretty impressed with the place. First, it was my fault — I couldn’t find my drivers license. And the guy was actually apologetic that he couldn’t allow me to rent a car. I almost expected him to hand me candy and flowers over the counter. He let me leave my dog kennel there since I had already brought it in with me. A large dog carrier. I couldn’t find my license at home (still haven’t) so I made a mental note to go back for the carrier. Ten days later — car fresh out of the body shop — I went by for it. Same guy, and he treated me like a highly valued customer, insisted on carrying it to my car, and came around to open my door for me. The fifth star was for that last thing — I don’t even remember the last guy who opened my door who wasn’t a valet. Five stars straight up for professionalism and service.

I’ve gone here a few times and they are always extremely disorganized. The process of picking up a scheduled vehicle is extremely too long. When I left I realized that I spent an hour there. They also seem to not have enough cars in stock. First time I was given an older car, 2014 car to drive. The car was not even clean. There was McDonald’s wrapper in the vehicle. The agent was like we don’t really need to do a write anything down on the walk through since you’re getting full insurance. Ummm… I’m thinking how about we check this vehicle and note every mark on it. It was the most unprofessional experience. The clerk also noted at the signing of paperwork, no drinking and driving. I’ve never be told this in the past. Excuse me? I’m 30, not 21. I know that I look young but I am responsible and have rented many vehicles, an enterprise member. They clearly need some more mature and older staff… instead of these young children running such an chaotic office.

Even when they are jammed with customers waiting in line, these guys somehow let you know they care, are concerned with your delay and will indeed be «right with you». I have used their pick up service although pickup was 15 – 16 miles away from store. And when there is an issue — like it was raining so hard I elected not to refill vehicle when I returned it — they resolved it by estimating the amount it would have cost me (not using the usual astronomical refill rate per gallon) and charged me that. I am a longterm Enterprise fan, although I was using them the last time or two at the request of my insurance company.

Recently rented a vehicle for the day without a hitch. Even got picked up (and dropped off) by friendly and courteous driver. Great service overall.

Ive been going to this Enterprise mostly every weekend since my car broke down. The service here is great. I got picked up and dropped off every time.
Steven and Phil usually help me. (Thank you!) People there are very helpful and friendly. As soon as the car is ready, they will help you going fast! I never have any problem using my credit card insurance. Sometimes I had to wait long on Friday tho, but I understand how busy it is for weekend rental! Keep up the good work, and thank you so much!

Horrible service. I went in to pick up the vehicle that I had reserved for rental only to be told that they did not have the vehicle. I had confirmed the reservation. I was told that because I had done everything online that it was not really reserved even though I made the reservation and confirmed it with them. The manager was rude and completely indifferent. If there was a way to give them a negative number for the review, I would do it.

I have had no issues with there service, I rented a car (2014 Chevy Sonic) I loved the car so much I bought one, the people at the office where very friendly and helpful, I would use this location again if I need to rent.

huge discrepancy in service. they leave me on hold for 20 minutes then disconnect me. i try calling back and no one answers when i let it ring for up to a minute. i call on and off every few minutes for about 30 minutes. then i call back and leave the phone ringing for 15 minutes. no one answers. finally, the people answer TWENTY MINUTES before closing and tell me that they are unable to help me out.
seriously on the phone with them from 10:35am until hanging up at 11:44am. unable to rent a car on a saturday. if they had let me known before i was disconnected when i first called that they don’t do pick up’s on saturday, then perhaps i’d have had enough time to call someone else to pick me up to give me a ride to enterprise.
oh! and on top of that, everyone in the background was chilling and laughing and joking with each other. then the guy says they MAY be able to help me out on monday.
seriously the worst service EVER in all aspects. i even tried calling the location on I-​35 to see if i could get an answer there but gave up after no answer. it rang for less than a minute. oh well.
calling the 1800 customer service is even worst and is a huge joke! the woman said the only thing she could do for me is connect me to the office with the same phone number that is given on the 1800 web site (940 number). then the call ends up being disconnected! she didn’t even connect me to enterprise.

They fully understood that I was renting a car under my insurance company (which has renting restrictions) but they played the unsuspecting, emotionally unbalanced, and desperate woman card against me and my total for renting a car from this place for 1.5 weeks turned out to be almost $ 400!!!
Do not trust any of them. In fact, do not even come to this business unless you absolutely have to. They’re right on University so they’re used to robbing students…