Denton Lawn Sprinkler

Had an a pipe bust, and these guys were at the front door in no time. They got right to work and were very professional.

Today Denton Lawn Sprinkler came to make a repair on our 28 year old sprinkler system. Sprinkler repairs seem very expensive and I carefully watched their work. I appreciated their professional manner and efficiency.
Paolino and Alberto arrived today and were so fast and efficient locating the problem and making the necessary repairs. I had a similar experience last month with John who reviewed our full system.

Was told they would spend an hour at $ 115 to determine the cost. Was not able to determine the exact problem and I knew it would go over the $ 115 but the charge was $ 400 and not complete with an estimated hour and a half to finish. Somewhat complicated but that was a shock.
Crew was very polite and efficient in their work flow. Receptionist is a little rude and inconsiderate. I’d replace the receptionist if I were the owner, maybe put her in a different position until she matured a little. The field guys were very, very good at their work but somewhat unpredictable when it comes to the pricing.
My only experience in the past has been with the same company and my experience before was much better. I still plan to use these guys in the future but a little disappointed especially with the receptionist… really.

We called this company to come out and fix a couple of sprinkler heads we saw were gushing water out into the street. The receptionist was good about taking down the details of what we wanted done, which should have been pretty straight forward. 2 sprinkler heads and reprogram the system to water the lawn.
The simplicity of the experience ended after this. The technician upon inspecting my system concluded that not one or two, but all 40 of my sprinkler heads needed to be replaced, and that we would need to spend more than $ 1,000 to complete the work.
I asked for further detail, and the technician further elaborated that even though 35 of the 40 sprinkler heads were spraying, all 40 still needed to be replaced. You can imagine my frustration. Why do we need an overhaul if most of the parts are in working order?
At this point I told the technician I thought he was trying to fleece us and to fix only the worst sprinkler heads so long as the cost didn’t exceed $ 300, and that we would never use their company again.
Moral of the story: I can’t trust a company that sends out technicians that try to pull this kind of scam and turn a simple minor repair request into a major overhaul. Never use this company!

We live in Aubrey, where backflow testing is necessary, and this company was on the list the city gave us. We scheduled a time to have them test it, and then came back to a bill nearly four times what we were quoted. They had not only done the test, but had performed repairs without calling us, asking us, quoting us a price, etc… I work in a home improvement area as well, and repairs without customer auth is a BIG no-​no. The work was done correctly, but we won’t be using this company for repairs again due to the lack of communication.