Ed Morse Delray Toyota Scion

Service Manager Dave Romeo is truly the best in the business. Whether it’s scheduled maintenance or an emergency fix, he’s always quick & fair to fix the issue. He’s always checking for recalls, & recommending
service he deems necessary to keep my vehicles in good running condition. I drive past 4 other Toyota dealerships to see Dave Romeo as I know my vehicle will be fixed right the first time @ the best price.

BEWARE!!! False advertising! I called about a 2013 Prius Five. I spoke with Bob Mendolson from the internet department. I told him I was interested in the Prius Five that was advertised. I asked him to tell me exactly what the car had because it was a 45 minute drive to see it. He assured me it was and to come in. They would even do better on price than the internet said! I did and of course the car is a Prius 3! It didn’t have what I wanted so of course the salesman he had me assigned to said what would it take to get you to buy this car!?! Really??? I wouldn’t walk across the street for that car! BAIT AND SWITCH!!!

I have been to this dealership more then once to give them a try. One thing that happens repeatedly there is I notice every one I deal with there is trained to lie. They lie alot more then the average dealership does. They make more money lying to customers and trying to scam you then doing a legitimate job. The service department will lie to you to get work done on your car that doesn’t need to be done to bring in business. The sales people will lie to you when asking about a price on a new car and then the last minute, the car you want isn’t even available or there was a mistake on the price you were quoted on a new car after wasting your whole day. They give you the lowest estimate on your trade in. This is some of the problems I have had to deal with going to Ed Morse Toyota. They are the worst dealership I have ever been to in my life.

This review is in reference to the dealership’s service department. (In other words, I haven’t experienced the sales side of things here.)
I brought in my 2009 Corolla for maintenance related to several recall campaigns. The entire process was smooth and everyone was helpful and friendly! The waiting area was clean and had a lot of amenities (such as WiFi — much appreciated), which made waiting that much easier. I would definitely come back to Ed Morse Toyota if I have any problems with my vehicle, or begin shopping for a new Toyota!

I was never fond of having work done at any dealership
and I have to say Ed Morse didn’t change my mind.
When I bought my 2014 Toyota Camry I had two free oil
changes I would have been much better off had I took my
car to the local GoodYear shop and paid for the oil changes.
It’s all about customer service and I believe that most
dealerships lack in this area.
I will take my car to Ed Morse for recalls or warranty
work and that’s about all.
Maybe one day I will find a dealership that is really
interested in customer service.

I would leave zero stars if I could. This was the worst customer service experience I’ve ever encountered. I was told to bring my LEASED vehicle in for REQUIRED service and then charged for the service. In all the vehicles we have ever leased no other brand has ever tried to do something as sneaky as this. Also, it’s basically a $ 100 oil change which hey tell me after I arrived that I could have gone anyplace to get done (at a far less expensive price and had a far less time consuming experience). When I tried to express my concerns to my service manager, that it seems unusual that I would pay for service out of pocket on a vehicle they technically own I was told «listen, I didn’t sell you the car and if someone didn’t offer you an extended option it’s not on me». I explained again that it was a lease and that again, this is highly unusual he rolled his eyes handed me a ticket and pointed to the waiting room. I will never be dealing with Ed Morse again — for ANY brand and certainly not ever purchasing or leasing any Toyota vehicle EVER again. Counting down the minutes until July when I can finally be rid of this sequoia. It’s been a pretty terrible experience. The unprofessional behavior I experienced from Chris specifically is enough that Toyota corporate should examine his actions

I sent an email to Bob Siviglia on ¹⁄₃₀ and never got a reply. He has had a month to reply back
Again. Am not going to waste any more time with Ed Morse Toyota

Great experience with David my sales professional. He got me in and out in 3 hours on President’s day weekend. Got a great deal on my third Avalon. Prior leases with another dealer and Delray was by far the best experience. They had 12 to 15 cars to choose from, and my old dealer had only 4 cars. More cars equals a better deal, especially during the high season.
Regards
Bern (West Boca)

What a difference a year makes. I recently purchased a 2004 Prius from Delray Toyota. A year before a had purchased a 2002 Camry from them and had an excellent experience. Not so this time around. I purchased the Prius on a Friday evening, (we were the last people in the building) and it had a major shut down and safety issue on Sunday afternoon. It cost us an additional $ 750 and 4 days to get my vehicle repaired and back to me. Needless to say, the less that compassionate Used Car Sales manager was only concerned with whether we had purchased an all too expensive ($ 1700) extended warranty. He never asked us if we were safe while limping the car back to the dealership for repairs. What a nice guy he turned out to be. I don’t know what happened at this dealership in a year but clearly it is not the same place. In the future, we won’t be taking our cars there for service and we surely won’t be purchasing any more vehicles from them. They have changed 180 degrees from a year ago. Not good for business. I guess it really is just all about profit and selling units. Glad that we learned this sooner rather than later. :-(

Took my Sienna to Ed Morse today for servicing. It was an awful experience. Not even sure the work was done at all. The service person tried to upsell me and say I needed new timing belt and other things and we had just had all these parts replaced recently. Will never go back and will find another dealer. My two cousins had been going there and they will no longer go.

Had my break light out and called to see when I could come in. I was hoping I could just do a walk in type thing but was told I had to make an appointment and I couldn’t do it until 2. I was already in the area. I drove in to see what they could do and service manager took me in right away. Was very happy. Waited an hour and they washed my without me asking to.

Ed Morse Delray Toyota Scion and David Romeo are my HEROES!!! My son and I were stranded with a dead battery at the mall on Saturday. I called David Romeo at 4:30pm — he walked me through everything I needed to do, and assured me we would be a priority today — Labor Day — a holiday of all days! I was able to get a friend to jump start me so I could get my vehicle and 6-​year-​old son home! It wasn’t pretty — that battery had seen its day.
This morning, David contacted me to advise he was sending a tech to my home to replace my battery. I have NEVER had a dealership, let alone a service manager, treat me with such CARE! The tech, Prat arrived and completed the installation within 15 minutes! He was professional, courteous, and very knowledgeable!
David followed up with me to be sure everything was handled and we were up and running again. I really cannot say enough about the wonderful service we receive from your dealership. David is a diamond and should be treated as such! He treats us as if we are his own family, and sees to it this mom is never stranded! THIS is why I travel from Coral Springs to Delray without hesitation. Your service!!! Wish there were more than 5 stars!!! :-)
Thank you for ALWAYS treating us like family! We love Ed Morse Delray and wouldn’t *trade* David Romeo for anything!!! ;-)
With heartfelt gratitude,
Patricia Rabinovich

I brought in my 2011 Toyota 4Runner Limited for new tires. I had received a «buy 2 get 2 tires free» coupon in the mail from Ed Morse. Not only did Mike M. in the service department honor the coupon, he price matched the Michelin tire price to Costco’s sale without me asking to do this. That is the customer service extra mile that will keep me coming back and be an advocate for the Ed Morse family. Thank you!

My representative Donna as usual is professional & a joy to work with!!!
My car is always taken quickly & sitting in waiting area is fine. they always have bagels & coffee. The waiting area is very clean & whole showroom is clean!
Everybody their is polite & friendly!
I cant wait till December to get a new car (i’m leasing) & go back to Sales Rep
Bryan Denney who is very professional &
friendly!

Avoid at all cost. Rude and misleading management stuff. There goal is to sell you a car at all cost, even if it involves lying to you. As the result to get car for my title I had to involve Florida Secretary of State investigator. Again: don’t deal with them!!! Don’t make my mistake!

I received a letter stating this dealership wanted to buy my 2013 car at a fabulous price. My car has zero damage, and only 6,000 miles. I called to ask about the details of the letter and to find out what the catch was. «No catch», they told me.
I went in knowing it was too good to be true and probably just a way to get me in the door. Well, TWO HOURS LATER, the truth comes out. No catch, just what I believe to be false advertising. The price stated in the mailing was SEVEN THOUSAND DOLLARS HIGHER than offered me. Shame on you Ed Morse.
When I do buy another car, I’m going to Earl Stewart.

So… I’ve been informed that the $ 700 I was charged for GAP insurance was an outrageous markup (which is built into the contract and they charge interest on it) compared to what I could have purchased it for separately. If this proves to be true…
1. New lesson learned.
2. I will NEVER be back and advise everyone I come across to go elsewhere and inform them of this «business practice».
3. Change my rating to 1 star
I’m seriously hoping they didn’t do that. It would be a damn shame.

Took our Prius in for a new Starter Battery and used «Mike» as our Service technician. He was very nice, informative and called with a quote. Mike made sure that all the recalls on the car were completed. Was nice to take a competitor coupon saving us $ 50.00 and when a light was on that I didn’t recognize, he quickly took the car back to a technician and it was fixed in under two minutes. a very pleasant experience. We love our Toyota cars and the service they provide. This location was no exception! I will take our Toyota’s back Delray Toyota for service anytime necessary!
Thank you Mike.

Awesome! The service manager, Dave, he goes above and beyond to take care of the customers and make them feel like family. Prices are reasonable, service is excellent!

I am writing this for their CAR SERVICE section as I had to come in to get my car inspected due a recall notice I received from the Toyota HQ.
Their website was easy to use to make an appointment whenever and with whomever you want. Since I had never used their location before, I didn’t ask for a specific service advisor. They emailed me back as soon as I made the online appointment request with a notification that they’ve assigned me with Howard Rosenberg as my service advisor. They also emailed me again the day before my appointment as a service reminder.
I pulled up to the right side entrance and pulled up to one of the two entries at the service station. I was greeted by an employee and they asked me who my advisor was. They brought Howard out and he took quick notes of my recall and such. He did mention that it would take 2 hours for them to complete the recall inspection and replacements. He asked if I had enough time to wait this long and that I could reschedule if not. I decided to go ahead since I had no other plans. Then Howard guided me to the waiting room.
The waiting room is in the open and airy area next to the indoor showroom unlike most places that basically «hides» the service customers in a room away from the showroom. The area has multiple comfortable chairs, a lot of magazines, several TVs, an enclosed play area on the side, and a small café bar where they sell some hot and cold beverages and some snacks.
Howard came in and brought me aside to explain some stuff about the recall and then led me to the cashier service desk to check my car out of the system. I’d say Howard Rosenberg is a very polite guy and made sure that I understood the procedures and everything. I did not feel like I was rushed or intimidated or pressured to buy anything at all as he was very efficient and did only what I asked.
When I went out to get my car, I saw that it had been washed! How nice! :)