Delray Hyundai

I brought my car in to get the sunroof repaired. I had an appointment and waited over and hour before someone came to assist. In addition i was told my car may not be repaired the same day. I was ok with that. The part that left me disappointed and never wanting to return was when i NEVER received a call from my service advisor regarding my car. I called twice and left messages. The following day i called again. And no one returned my call. Than at 5:40pm, minutes before they closed i got a call my car was ready. I can’t help but think they didn’t prioritize my vehicle until the last second. In addition the interior trim on my drivers side door was DAMAGED!!! I HAD TO RETURN AGAIN! and i was so frustrated. I live half hour away. Not to mention another day was lost! I didn’t even get my car washed, which the sales person assured would happen since i purchased my elantra in that location. I WILL NEVER RETURN TO DELRAY HYUNDAI STAY AWAY!!!

I thought the idea behind scheduling an appointment was to avoid the 3 hours wait for a walk-​in oil change. After scheduling earlier this week, I also called before I arrived today and was told, «we are slow, just bring it in»…and I am now well into the 2^nd hour of wait time. I am here for a free oil change because during the last oil change, my car wasn’t ready… even after 3 hours!!! BEsserman or Napleton deliver a much higher level of service, and more detailed work. Brett Gorman: you need to tighten up your game and stop making your customers wait so damn long!
Sincerely,
A disgruntled Delray Acura Service survivor

I just saved $ 800. I went in to Hyundai Delray for a full checkup because I was about to make a cross country trip. I didn’t have any issues with the car other than I had shorted my lighter/​charger port when a dime fell in and there was a fluttering noise coming from my air conditioner. They determined that I needed both front and back brakes changed, fluids flushed, and since it was not a power source issue they would have to order and replace my cigarette lighter/​charger port. Yep $ 800 + that’s how much my #Hyundai dealership said it would cost to change my front and back brakes, do a power steering flush and a break fluid flush and replace my front console charger. It’s sad when second guessing your dealership is status quo and seeking a second opinion reveals that not one of those things needed to be done in the first place. I watched as a mechanic friend of mine took off all four tires and not that he needed to do this to see the condition, but took apart the the whole brake pad system on each tire to show me I had at least 20,000−30,000 more miles on my front and back. And my fluids weren’t black (they told me they were black)… And that it was just a burnt fuse (for which a replacement was actually provided right in the fuse box) that fixed my lighter charger port. Im taking that $ 800 and it putting toward a couple wrenches and some basic maintenance Mechanics schooling.

Biggest scam service ever… we brought our car in because our speedometer wasn’t working… we were told they had to do a diagnostic test for $ 128 to find out what the problem was… several hours later we received a phone call saying that they found several problems with the car (to the tune of $ 2400) and that they would out a new speed sensor in (for $ 600) but they couldn’t guarantee that would fix the problem. We also asked them to change the oil. So we have no speedometer, no diagnosis for the speedometer but an oil change that cost $ 180…=Terrance could not have been bothered with us or the car… avoid at all costs

STAY AWAY! I am leasing my second and final car from them. They made a mistake with my trade in that caused all if my credit scores to plummet for no reason. Then they refused to fixed it and I had to dispute all three. They also did not keep there word about fixing the problems with my brand new car. They do not keep their word or care about the customers. Once they get your money they can care less. I have left numerous messages to no avail.

We purchased our 2006 Sonata from this place and didn’t go back until 2013 when our air conditioning broke.
I went in with a 10% off coupon I received in the mail for any service. It took close to two hours to fix it which wasn’t a problem — I don’t mind waiting.
Then it was time to have everything explained and settle up the bill. The problem was fixed but the service guy couldn’t assure me it would stay fixed. He used a poor analogy to explain the situation. He said how if I go to my doctor for something, the doctor may not fix what I went in for properly, right? Uh no, sir. When I go to my doctor for something if he says he can cure/​fix/​treat me, I expect him to. That’s what I’m paying him for, right?
Then he told me of the various services my car NEEDS. Coincidentally they added up to several hundred dollars. I declined them all. He was a real piece of shit salesman and I’m sorry that I forget his name. He was a complete condescending asshole.
Then he gave us our bill. I asked if he applied the 10% off coupon. Must have been a coincidence because he conveniently ‘forgot’ to apply it. He applied it, we paid and left.
Within two months our a/​c stopped working and we made sure to not go back there.
About a year later we had another issue — the air bag light came on in the car. We took it to the dealership and were told it would be $ 1400 to fix it. I went to another dealership and what do you know? They fixed it for free under the warranty.
That’s five or six strikes and they’re out. Don’t go to this place under any circumstance. I’m sorry I bought my car there. Would go out of my way to dissuade anyone from doing any business there.

This service department is nothing but a bad joke
#1 my wife wanted a set of door guards for our new sonata they wanted to charge 48.00 for the guards and 50.00 to install them. We went to an auto parts store where they installed them for $ 8.00 plus a small tip this includes the material also
#2 my new car had a small paint chip which i discovered the day after i purchased it, this small problem is actually covered under the hyundai paint warranty. the service manager, Brian refused to do it, because we did not purchase the car at this agency. A warranty repair should be done by any hyundai dealer no matter where you purchased the car. The place looks like a hell hole totally user unfriendly, they will never see us again

The parts department is a joke.
I placed an order online for an OEM replacement part. I was pretty happy, because they were asking about 20% less than my local dealer wanted, even after shipping. The day after placing the order, I got a fraud alert on my credit card because they had mistaken entered my zipcode in for the price when charging me.
Yeah, they tried to charge me nearly $ 80,000 for a plastic latch without common sense taking the wheel.
I called a few times, only to be passed around or told to call back later. They haven’t answered any of my emails.
Their customer service is like the part I’m trying to replace: hella busted.

Ask for Alan Silverman. He was recommended to me, and I also recommend him. Very professional and doesn’t play any games.

I was really hating walking in the door and knew no one there… car dealerships give me palpitations just at the sight of them… but this dealership was close to home and had good reviews. Alan Silverman really made a difference and made me at ease. Chuck also made the trip great. I just bought a new Tucson from them (pictured) and would work with them again and recommend family. Maybe I was lucky to get Alan and Chuck to work with… but I am very relieved and happy at how everything worked out!