Hand & Stone Massage and Facial Spa

went there for a massage. membership seamed like a good deal. first whole body massage was weird (wasn’t whole body massage… she did shoulders for 30 min and I never told her I want that). she shorted me 15 min (paid for hour massage-​got 45 min). Second time went for facial-​they changed wording in there price list –now it reads 50 min massage/​facial … ok that’s fair. only now you will get 40 – 45 min of service. Facial– girl burned my face with exfoliating product. next morning I woke up with sun burn like skin. took 3 days to peal off!!! I went for a b-​day party with flaky dry skin … thanks … girl at the front desk always ask if I’m leaving tips… I don’t need to be reminded-​if I’m happy with the service, I’ll remember to leave tip.
the most annoying thing is when they short you on time!!! YES, we pay money and we time you!!! for them I don’t think those 10 – 15 min make any difference, but for customers it’s just a bad experience … you are being tricked :(and that’s why ppl will keep canceling their memberships

I always get a fabulous massage here (shoutout to Lisa, who is awesome), but I hate their business practice of a pushy salesperson trying to sell a membership at checkout. If you get numerous massages per year, then yes it makes sense to get a membership, but if you don’t, then they won’t leave you alone anyway. It’s frustrating to feel the relaxation that the massage therapist worked to hard to achieve fade away while listening to someone who refuses to take no for an answer, no matter what your financial situation.

I have been going to this Hand & Stone location for a few years now. They are wonderful! The receptionists are always friendly and greet me by name when I arrive. Susan does my waxes and I’m convinced she’s the best out there! I will never get a wax elsewhere! Christopher does my massages and he’s also the best! I have a membership and it’s totally worth it. What I get done each time is covered, unless I get a couples massage with my bf because that’s a little more expensive. But not unreasonably so! I moved out of the area and now live 30 mins away, but will still gladly travel to this location! I would definitely recommend them, and often do!

This place is hit or miss, depending on the therapist. I have a membership and have been seeking the right massage therapist. I’ve had good massages from Zhana and Arinthia, but their hours and mine don’t always match up.
I had a horrible, I mean HORRIBLE massage from a girl who had a cut on her hand so she wore a loose plastic glove. It was awful. And I followed that up with the worst facial ever.
Some therapists really give you the full time of your massage, others cut it short by 5 to 15 minutes.
I like Hand & Stone. It is peaceful there and it is really my only ME time. The receptionists are always friendly. I am hoping to find a great masseuse and keep my monthly plan.

Had an excellent experience at this spa. Staff and management were extremely friendly and professional. Spa manager, Jodi made me feel right at home. Hand and Stone franchise should be very proud of their manager Jodi.

This place is a scam. My wife and I were given $ 50 giftcards each and we decided to use them. We were told that the gift cards would cover the massages.
We get there and in plenty of time to fill out there paperwork. We were done well before our appointment time but were taken in almost 15 minutes late. The woman massaging me skipped my neck, which I put down that I wanted done, popped out my arm, cracked my back, and then ended the massage early. I think total it was maybe 25 minutes. It was supposed to be an hour.
When the girl was done she just got up and left. I got dressed, went out to the front, and was told my wife and I owed them an extra 50 dollars. They told us out gift cards covered it multiple times but then said that it was a mistake.
Now it’s a week later and I’ve needed all kinds of chiropractic work to fix my back. Total scam

I receive regular micro-​dermabrasion facials, waxing, and massages at the Delran Hand and Stone. I always use the same esthetician and massage therapist and have always had excellent experiences. The annual pricing package has been a real money-​saver for me.

I was, like most people, taken in by their first time customer pricing. The experience was just ok, but I ended up going back because I was given gift cards for Christmas.
They finally hooked me in to their monthly club, which really isn’t a good deal, considering that there are so many Groupon, Living Social, etc. deals out there. But it is cheaper than most. Anyway, I never got the same person when I went. There was always a revolving door or massage therapists, and it was disappointing to ask for certain people and never get them.
The last straw for me was a therapist, who I won’t name, but her name starts with an N. OH MY GOD – I have NEVER had a masseuse talk to me during my entire massage about her horrible relationship with her fiancé, her dad being in the hospital, etc. I cancelled my membership on the spot, as I had been thinking about doing it anyway. I would have called to complain to the owner, but really – I don’t care to go back there, so I didn’t want any compensation.
Receptionists were a bit moody, and one even screwed up an appointment of mine once – the male. I liked Barbara Lynne, the aesthetician there, as she helped me grow out my brows over the course of a year. So she is the positive of going to this location.

Called on Saturday morning to see if I could get a same day appointment. Receptionist was friendly and accommodated my request. She inquired as to any problems I was having, and when I informed her that I had a headache I just couldn’t get rid of, she recommended a peppermint scalp massage in addition to a regular massage. I arrived for my appointment and Tamika was my masseuse. She inquired as to problems, desired pressure during massage etc. She was great! My headache gone, I enjoyed a nice evening out with family and friends. Soothing environment; tasteful décor. Dermalogica products available for purchase.