Forcellini & Sons Carpet

We contracted with Forcellini (through an ad on Craigslist) for carpet repair. We have an enthusiastic Australian Cattle Dog puppy and she bit a whole in our living room carpet. Mr. Guido Forcellini came to our residence and quickly repaired her damage. He also earned an order to replace our stairway carpet. He is professional and personable. The crazy thing was he left our residence and the dog quietly went to the spot and opened a second whole. He came back and repaired that whole for free. He is clearly interested in long-​term relationships with his customers. Highly recommend.

I needed a clever solution to a flooring problem that wouldn’t break the bank. I called Forcellini hoping they might actually have in stock what I was looking for. Everyone else had to order it, or what they had in stock was junk.
Well, not only did Forcellini have something, but it was beautiful. And the price was very fair. They gave us all the stuff we needed except for a special tool (which we picked up from a hardware store easily). They had it assembled and waiting for us when we arrived.
Unfortunately, they are not comfortable with technology, so they do not accept credit cards. But otherwise, they are terrific to deal with. And they will take a check.
I would not hesitate to use them again!!!

Forcellini & Sons installed a linoleum floor in the kitchen, and new carpeting in most of the rest of the house. It was a two day job. That’s the only part they didn’t lie about. They promised to not only move the furniture, but also hook up my stereo system again. The furniture was moved, and piled haphazardly with no regard to possible damage. The wires were ripped out of my receiver, leaving behind a connector which had been attached to a wire. The whole cabinet was moved, so there was no reason for unplugging the wires from the receiver, and definitely no excuse for just ripping them out.
The job itself is terrible. The carpet is loose in several areas, and does not meet the wall in others. The linoleum has air bubbles underneath, and the base that runs along the bottom of the wall started to come off the day it was installed. The seams bulge out, instead of meeting to give the appearance of one continuous piece.
Unfortunately, the Forcellini Wrecking Crew was not satisfied with just doing a horrible, very Unprofessional, job. They damaged furniture, even slicing through a telephone power cord, and left the stereo wires in a pile on the chair, saying that they didn’t know how to hook it up. They also left behind piles of trash, a layer of dirt on all surfaces, and loose carpet staples in several areas. I spent a few hours cleaning after they left.
I sent Guido, a son and installer, pictures of the terrible job, and said it was the worst job I ever saw. His response was that I was impolite, and the furniture should not have been there. There were more texts. I gave more details about the many problems, and he made more excuses for the terrible job, and tried to convince me that it couldn’t be helped. I tried calling the store first, but a machine answered every time, giving the message that the mailbox was full.
Do yourself a favor and STEER CLEAR of Forcellini & Sons.

We went to Forcellini to look for a large rug for our formal living room. Forcellini is a really small carpet store, we believe in supporting our local businesses instead of larger stores where we’d just be a customer lost in a sea of other customers.
We went into Forcellini and told the owner we wanted a large piece of carpet which would look good in our formal dining room which housed antique furniture. We picked out the perfect color or carpet and had the edges binded. Upon receipt of rug, after unraveling it we noticed there were long streaks that went up and down the carpet. It looks as if the carpet was rolled up and heat had singed the edges creating longitude lines. We called Forcellini and spoke to the manager who in return kept saying too bad, the carpet was as is and if we vacuumed it enough it would come out. Well after much vacuuming it still has not come out. Called Forcellini back again and got the same shpeel. Too bad honey, nothing I can do honey, you bought it as is honey. Even after much debate of telling them we didn’t go to the store and see these marks, we never would have purchased it with these marks, especially for a sitting room where we wanted to showcase our furniture. She (the owner) offered to send someone over to steam the rug, apparently her word is not bond. We’re still waiting.
I spent ALOT of money on this rug, if it was only worth $ 100 I wouldn’t be so upset, I wish I could say i spent $ 100… the truth is I didn’t. I spent far more than that! I believe in supporting my local mom and pop stores because they should get our business… In return I expect good quality service so that I can in return come back again and again and even refer my family and friends to this business. Instead I’m not referring anyone and I will write a bad review so that others would be deterred from having to go through the same thing we did.