Buenau’s Opticians Inc

I continue to be impressed by the personal attention provided by the staff. They not only listen to my my needs and preferences but consult among their colleagues to find the best solution. A first class operation in all ways!

Genuinely friendly, highly competent service.

I dropped off my eyeglasses and my prescription at Buenau’s giving the receptionist clear instructions to order new lenses. I also gave her frames.
The young woman who waited on me seemed distracted so I asked her to give me her full attention before I gave her my order.
She then took the order.
One week later, I got a phone call from Buenau’s asking me what I wanted them to do with my prescription and the frames that I had dropped off. They had done nothing in the meantime!

I was lucky to find Bueneau’s online upon moving back to the area because I have had uniformly pleasant experiences here. Everyone, from the rotating optometrists who do the exams to the staff, is pleasant and attentive and genuinely believes in good customer service. For example, despite a packed schedule, they squeezed in an emergency appointment to see the optometrist.
They are also efficient: Items that needed to be ordered have always been delivered on time. It is a well-​organized shop.
They have a nice selection of frames, including higher-​end options, and they have extensive experience fitting contact lenses (I have been to many other shops that were not so good). They are also generous with their time, as I have gone through a number of different frames there. I have never felt rushed or pressured and they do not try and upsell.
I recommend them without reservation.

To update, I have discovered that I am highly suggestible, and left Buenau’s with a prescription that was less powerful than I really needed. I came back twice to adjust the power, and the staff and optician were nothing but nice and helpful.
While I would normally say that repeat visits for one prescription are a sign that the service was not good, I am sure this wasn’t the case. I changed my mind about my prescription (which was lowered) after a few days.
The sign outside the place says they specialize in difficult-​to-​fit clients. I have to agree, since it turns out I’m one of them. I’ll never go anywhere else.

Before coming to Buenau’s, I had only gone to chain eyeglass places. I found the staff at Buenau’s to be much friendlier. Dr. Revai was great, and she explained a lot of things better than previous eye doctors I’ve seen. It was a refreshing experience to be treated so well. As for selection, I had no trouble finding multiple pairs of glasses that I liked, and the staff was vey helpful when I was trying to narrow it down to that one perfect pair. Importantly, I did not feel pressured to spend more than I wanted. Highly recommended,

I changed to Buenau’s from LensCrafters when I moved to Delmar four ears ago. I’ve been very happy with the doctors and staff. They have gone out of their way to accommodate me and my daughter who also goes there. You don’t feel pressured, they are never pretentious and they are willing to spend as much time and try as many different options as it takes to fit you with best products for your situation and lifestyle. That they are extremely nice and a lot of fun is icing on the cake.