Tire Discounters

The guys take care of me been going since it opened very knowledgable and go out of their way prices seem a little higher but the service and quality is great.

This is a must read and the free alignment isn’t really free! I’m typically not a complainer but on this one I had to write about it. I went to the Delaware location about 8 months ago and bought four new Michelin tires. After getting my new tires and free alignment my car was driving really weird so I called the general manage Mika and he said that it wasn’t tire/​alignment related and that it sounded like I had a bad sway bar. I took the car to the shop and had the sway bar checked and they said everything with the suspension was just fine. So 8 months later my back two tires are bald so I took car back into tire discounters and they said my alignment was off. I told him that I feel like maybe I got a bad alignment the first time that’s why my car was driving weird and now I have two bald tires. The GM said there’s no way and that I needed new tires. The tire I bought was a 60,000 mile tire and I had only 15,000 miles on them. I ask if they could contact the manufacturer or if there was anything that they could do because I feel like something wasn’t right. The GM contacted his regional manager and he said he would offer me 30% off four new tires because that’s what I needed because my car was all wheel drive. That was really nice but I feel like if the original alignment was off I shouldn’t be responsible for having to buy four new tires. I never ask for free things either. I felt like it was a discount on an up sell when I only needed two tires. I was between a rock and a hard place so I had them put new tires on and a free alignment. BUT when I pick it up I took it to the dealership and had them check the alignment. Of course three tires were out of alignment and they explained that’s why my car was driving so bad. There is no way to prove it but I feel I got a bad alignment the first time which ruined my $ 1000 tires. If I wouldn’t have taken it to the dealership I would have ruined another $ 1000 worth of tires and been back in the same boat. I contacted the regional manager out of Cincinnati and he told me that he would pay for the bad alignment that his guys weren’t capable of doing but that was it. I told him that I pretty much proved that I got a bad alignment and wanted him to do something better on the four new tires that I bought when I only needed two. He told me pretty much he didn’t care and all the best. So be aware and i guess the free alignment isn’t really free.

I have bought my tires from here due to the good service and price and free alignment. I have usually had good service and experiences here. But today I came in due to a low tire light on my car. I asked them to check out my tires for anything that might be causing them to go low. I was told there was two people ahead of me. I told them okay that’s fine I can wait. It’s been over two hours and they have not looked at them yet. I contacted the regional director for tire discounters and have not heard back from him yet. I hope they get there act together before they lose me as an customer and I’m am sure other customers are not very happy with the service here.

Went in to have an oil change and have tired aligned –as I was told my tires need to be aligned –when I went to pick it up I found out the alignment was off very little they said they had to adjust it so little that they wouldn’t charge me $ 70 for the alignment fee I – I really appreciated their honesty, many places would just say oh I didn’t really need to do much adjustment but here’s your bill for $ 70 so I applaud them for being so honest!!!