Terri’s Photography Studio

Is it possible to give a business less than 1 star? STAY AWAY from Terri’s. We had our first family pictures taken after 4 grandchildren were added to the family and the first in 18 years. First, specifically asked for an outdoor setting. She stated we should start at her studio and then if we had time we could go outdoors. We took at total of 2 photos outside. Next, we asked for specific family photos with the entire family and to keep the photos to full family ones. At several different times, she turned it into a photo shoot for each grandkid and each individual family. Her constant comment to any of our requests was «No, don’t worry. You’ll love it. Trust me. You’ll love it. It’ll be great.» Having 4 kids under the age of 2, she refused to take candid shots as we suggested rather she tried to position all 4 and couldn’t understand why they wouldn’t stay in that exact Senior photo pose. MORON. They have the attention spans of a whole 5 seconds. After 45 min of pure torture, we had to force the issue that we wanted a family photo outside. Getting to the outdoor spot, she once again tried to start with just individuals and individual families. Clear your ears.
So she obviously doesn’t listen, doesn’t take suggestions, care about her customers’ explicit desires, or know how to deal with toddlers.
Now to pricing and as she stated to me «sales tactics».
Being out of town and doing this as a gift, I asked several times if I could get these digitalized to look at and then place an order. There is no way to do it I was told. When I suggested a watermark, she said that would take way too long to put one one every single picture. My mother and sister tried to facetime the pictures to me but unfortunately her studio doesn’t have shit worth of a signal and we couldn’t connect. Her cheapest package is $ 500. Multiple times she tried her hardest to push them into higher priced ones despite them declining over and over. I was informed by her, «that is sales. You have to push to higher prices». Once again… obviously doesn’t listen. She is also peddling her all rights cd for $ 925. Who took these pictures? Did Ansel Adams come back from the grave and take them? At hearing that I was going to get a total of 2 pictures for $ 150 and the same for my sister and the same for my parents, I called her to cancel the order. I called her within 3 hours of the order being taken and she refused to reconsider or even call her printer to see if they had started the order. Hell, I wouldn’t call either if I was selling photos for $ 500 and all rights for $ 925. Handwritten at the bottom of the receipt is all sales final. Yes I know that is the all final word. She told me she didn’t care what I thought of her.
We’re going to pay and get mediocre pictures that must be plated in gold but Terri’s… you’ll pay as I’m going to let your terrible customer service, refusal to listen to the customer’s wish, and completely despicable pressure sales tactics be known to the public.