Hampton Inn & Suites

Being that I travel weekly, I am pretty particular when it comes to hotels. This one was in a convenient location and very clean. The staff was so friendly. This place was aesthetically pleasing, as well! Crisp, modern. The gym was also nicely set up, clean, and equipment was in working order. I loved that there was a Publix across the street!

I have normally been impressed with Hilton and thus was expecting Hampton Inn to deliver a similar customer experience but boy was I wrong. I found their reservation system sneakily designed to let the customer to believe that only non-​refundable reservations were possible when a booking made with the onsite management would’ve been better. Their system is a trap for the unwary and their cancellation policy and personnel are beyond unsympathetic. Considering the exigent nature of my circumstances I would have expected better customer service at the cheapest motel. My advice: If you can stay somewhere else, do so. If not, make sure you are making your reservation with the hotel desk onsite and make sure they tell you all of your options regarding cancellation.
Here are the details: a dear friend was involved in a serious auto accident far from home and her loved ones (including me) teamed up to provide support until she could travel home. The first in our group stayed at this hotel for more than a week until I would be there. When I called to schedule my stay, unbeknownst to me, the phone system switched me to a reservation center apparently operated by Hilton. Although the person on the other end suggested that I was speaking with the hotel onsite, I actually wasn’t. Unlike the first person in my team, I was told that I must pay in advance and get a non refundable reservation. No other choice. Subsequently our loved one was relocated and this reservation was not going to work. My team member attempted to cancel but the onsite management said that because f the way the reservation had been made there was nothing that they could do; that I must contact the central department. When I attempted this I was first told by a very sympathetic sounding lady that they couldn’t help me because prepaid reservations were handled at a different number. She indicated that if I had not prepaid I would have been able to receive a refunds from their department. When I called the number for prepaid cancellation I received a recording saying the office was closed despite it being during stated hours of operation. I called later and «wait» music appeared from my phone without any introduction. After 20 minutes I received a human who reiterated that there was nothing that could be done. I asked for a supervisor and was told none were available; one would have to call me back. I’m still waiting.

Have stayed in this hotel twice and had a very enjoyable stay each time. Staff was courteous, facilities very clean, the room was very bright and comfortable. I travel often for work and usually opt for Hampton Inns because the rooms are clean, comfortable and the breakfast selections are plentiful. What I particularly liked about the room I stayed in was the light colors, as most of the rooms I’ve stayed in have dark décor (which I also love.) Will definitely stay here next time I travel to Deland.

So — I travel every week all over so I understand «rules» but when a hotel manager says to me «what are rules for if we’re just going to break them» makes me wonder why I continue to patronize Hilton in the first place, especially when I’m platinum at Marriott. I had an emergency and she refused to cancel my room. I don’t make a habit of something like this bout it couldn’t be avoided. A couple of the desk clerks tried to do it for me but couldn’t (which tells me it could have been by management). The level of empathy and service I received at this hotel was unacceptable. I believe the front desk manager was the worse and then the GM co-​signed her behavior. I’m a business traveler and I’ll take my 75 nights a year and American Express and go elsewhere. Thanks for the hospitality Hampton inn.

I can’t wait to stay here again!
The front desk staff was a delight to interact with; they were quick, friendly, and very well informed.
The continental breakfast could have used a little more variety, but the novelty of the waffle station was a real kick.
The room itself was spotless when we checked in. My traveling companion and I both were delighted when the front desk called to make sure we had everything we needed.
Their automated wake up calls need a bit of work, but that was more technical difficulties than actual problem.
The only downside was the barely functional bathroom door. It was a constant fight to open and close it. Hopefully, by the next time I stay here, it will be fixed.
The staff was delightful, the room perfectly comfortable. I really liked the wall mounted a/​c control. And the charging port on the bedside table was a great touch.
Hats off to the housekeeping crew of this location. It’s one of the first hotels I felt comfortable actually being barefoot in.
We’ll have to try out the pool on our next visit.

This hotel is brand new (as of early 2015) and I recently was able to use it to house three job candidates visiting Stetson University in April. I typically keep candidates out in Orlando where I live, but now that Hampton Inn has been built in DeLand it’s a much better option. All three people reported a great stay with large clean rooms and a friendly staff. My experience with the staff was outstanding as well.
If you’re going to stay in DeLand this is the place to do it!

Finding this hotel during raceweek was a miracle! Our original reservation was at another hotel that is not worth mentioning. I am still dealing with flea bites and a refund. I called this place and explained to Mati my situation with the previous hotel and the fact that I would have to sleep in my car if I couldn’t get a room. She went above and beyond to accommodate my self and my coworker, who did not have a reservation at all. We all know that hotels get packed during raceweek and I had mentally prepared myself to hear a no vacancy response.
We are not locals and we are not familiar with the area. Mati guided us all the way from Daytona, gave us the complete step by step directions and greeted us with a huge smile. I was not a HiltonHonors member and the first thing she handed over was my brand new membership. Everything was taken care of by the time we arrived and I deeply appreciate that, as it had been a horrible experience at the other hotel. I had a great nights sleep. Mati, you are the best! Thanks!