Embassy Suites Chicago-North Shore/Deerfield

Nice staff. Unclean rooms. Breakfast was horrible. Plates and utensils not clean. Will not return.

My first time staying at embassy suites in Deerfield and it was an amazing experience. I had the pleasure of meeting Eric and Vickie in the restaurant and they took excellent care of my colleagues and I! A+ experience

I would stay here again!
Spent the first weekend of April 2016 at the Embassy Suites and in town for a Men’s Hockey Tournament — The Christian Cup. Upon walking in, you immediately notice a number of changes and updates compared to other ES hotels that still have the old gardens look inside. The updates are very modern looking and the rooms are also receiving some of the same updates.
As for the rooms, I would keep the updates coming! Still need to replace the doors to keep with the updates as well as the bathrooms. However, very clean with new tile and sinks in the bathrooms, but showing a little outdated appeal just a tad with the tub/​showers. The bed was comfortable, room was clean, living area was clean… Nothing really wrong at all with the room, just some suggestions! :)
Didn’t have a chance to enjoy the food at the restaurant, but it was always packed, so it must not have been terrible. the «Continental» breakfast was not even close to that description like other hotels. It was far more superior! More options to consider and an omelet and eggs station AT NO ADDITIONAL CHARGE! Beat that other hotel chains!
Saturday nights they have Happy Hour and again, with no additional charge to guests, you can enjoy your drink of choice and just relax on their comfy couches and seating areas. Just another positive about this hotel.
Spent some time in the pool once I was able to with so many families staying during my visit. I did mention to one of the managers that they should consider «adult hour» like a lot of hotels seem to be doing these days. The last hour or two are dedicated to adults only to be able to relax and unwind from a long day without all the screaming and chaos. Little bit smaller pool and hot tub, but in good shape and clean.
Staff were friendly, helpful and respectful at all times during our stay and I would stay here again should I be in the Deerfield/​Northbrook area again.

I had to take an exam at Pearson at the corner of Milwaukee and Lake Cook Rd at 8 AM so decided to stay somewhere convenient the night before. This worked out really well. Westin was a little closer and seemed to likewise get great reviews, but didn’t like that they charged $ 60/​night more plus I read $ 12/​device/​day for wifi.
I read some mixed info about wifi being free or not free with Embassy. It does seem to be free if you are signed up with their free membership for HHonors — I signed up for it and was given the wifi code. There is also a «premium» wifi available at an additional cost.
I normally don’t have «special requests» or get fussy over much when traveling, but I did ask if I could have a quiet room. Apparently the room I chose for myself on the picture during check-​in was right on the highway, so the awesome person at the desk (wish I remembered her name) said she noticed my request and moved me to a different room. It was wonderfully quiet.
The room was clean, the bed was decently comfortable. I think I read somewhere that the room or its amenities were out of date, but they seemed fine to me, particularly for the price. There were some little kids running around unattended, but that’s really an issue with the parents.
The complementary breakfast had plenty of choices and overall everything was good. The staff we ran into was courteous and pleasant.
It was set back from Lake Cook Rd and a little tricky to find, but not a huge deal.

Like this hotel a lot, breakfast and cocktail hour never disappoint. Convenient for us and will stay here again and again.
Update: stayed in premium suite, free wi-​fi and vending snacks.

We stayed here for 4 nights as it was between Great Lakes Naval Station and Chicago proper where we had plans to be a tourist.
First off weekdays are entirely different than weekends. The latter is filled with families with bratty kids running around to the pool screaming. I don’t fault the hotel for the latter, I blame it on bad parenting. Just be warned, if a quiet weekend getaway is what you want with the lovely better half consider somewhere else.
Weekdays is a decidedly quieter crowd. Business travelers for the most part who aren’t rowdy drinkers nor loud screaming children running to the pool.
The cooked to order breakfast in the morning is a great way to start a day. The hosted Happy Hour in the evening is a nice way to unwind and enjoy a nice cocktail and nibbles.
We were pleasantly surprised with a bottle of champagne iced to perfection with chocolate bars awaiting us when we returned from dinner our first night… that my friends is how you win customer loyalty.
Another nice perk is free wifi with decent speed when you book via the Hilton Honors web site or their handy dandy iPhone app. Also free access to the business center computers and printers is a nice touch for printing boarding passes for the flight home.
The staff was very friendly and helpful in helping us find places for deep dish pizza, fast routes to the sights and providing helpful maps and discount coupons.
They reinforce why Embassy Suites is our go to travel and vacation hotel stays.

Staying for business to meet with clients after a seminar. The room rates are very expensive but that’s par for the course. During our stay, they were holding a fundraiser for a good cause in the atrium. The fundraiser was so loud, couldn’t even have a conversation at the reception or at dinner in the restaurant. Could hardly hear the tv in the room from the noise. They should alert you when making reservations that an event would be so loud or discount the rate for business travelers.

This hotel is amazing. We hosted a high school reunion here last weekend. All I can say is WOW! The food, staff, rooms, etc were excellent. The staff went above and beyond to make sure we were happy. And happy we were!
I highly recommend the Embassy as a go to destination. It’s convenient to the highway. Close to shopping and restaurants. Plus there is the free breakfast buffet every morning and the social hour in the evening. Who could ask for more?

My family and I just returned from a weekend get-​a-​way at the Embassy Suites property in Deerfield, IL.
I am a frequent traveller and loyal Hilton Honors Gold Member, staying at Hilton properties throughout the U.S. over 50 nights per year. My experience at the Embassy Suites was one of the most disappointing I have had in a decade of stays with Hilton.
1. At check-​in the front desk person was cold and unwelcoming. I had my wife and two young children with me, and tried to switch to a room with two double beds instead of the king room I was assigned. Even though the rooms were available, she would not switch us without an additional $ 20 increase per night. This has NEVER happened to me at a Hilton property. Usually they see my Honors status and work with me, (especially with my family in tow!) That was not a good start. I do understand different hotels flex with upgrade and room change policies, but this was uncalled for. I was asking for a lateral room change.
2. The hotel is updated with a more modern style than most Embassy Suites I have stayed in. But it is unkept and dirty. Wall paper was peeling in our room and it had a musty odor. But the front desk was unwilling to move us to a different room because of «nearly sold-​out occupancy». But they told me that different rooms were available at an additional cost a few hours prior. They also did not restock our towels after cleaning the room.
3. The hotel was busy with several events. The noise level in our room from rooms on our floor and the atrium was unbearable into the early morning hours. People were partying all night. We contacted the front desk finally at 3:30am because we were continually being awoken by the noise. They assured us they would come up and talk to the rooms next to us, but the noise continued until 5am. If the rooms next to use did not check out the next day, we would have checked-​out early. Road noise from Interstate 94 distracted us from sleep, something that rarely bothers me even staying at airport hotels around the U.S.
4. The pool area was filthy. Both days it was disgusting and unkept.
5. The breakfast area was jammed packed, with only one small table for hot items. We had to wait in line both days for over 20 minutes to get a plate of food. They could have easily set up another table to alleviate this problem, but the staff was very passive. It was difficult to find a seat, because the staff was not bussing the tables. Three banquet staff were just standing around next to each other as the dishes and mess piled up around them. When we returned for check out 3 hours later, our dishes from breakfast were still sitting out in the atrium.
This hotel is just riddled with poor management, a lack of care and professionalism. It is a shame because it is a nice property in a prime location, especially for corporate clients. I will be sure to never again stay at the Embassy Suites Deerfield, IL and make it known to my colleagues to avoid it.

The check in staff was absolutely fantastic. They truly believe and take pride in making the weary traveler feel welcome. The room was clean in every way possible, making it easy to relax upon entrance. The work-​out facilities were impressive by hotel standards. I’m a heavy lifter, and their gym had enough to get in a good maintenance work-​out. The pool and the hot tub were well kept.
From my perspective the clientele were all folks like me: working middle class looking to treat themselves to nice accommodations, and I doubt any of us were disappointed.
Breakfast was hot and ready.
Two complaints I have:
1. Pay WIFI. Really? It’s 2015. That should be as standard as cable TV now.
2. The bar tender was complaining about her job/​day to me. I’m sorry, I am, but I’m here to forget about my job and day.

The hotel itself wasn’t the bomb diggity. The staff, on the other hand, was absolutely amazing. A younger staff than I’m used to seeing when traveling for business, the Embassy Suites staff was highly attentive and did their best to handle the multiple snafus of the trip. They readily assisted with last minute conference room reservations and cancellations. It sounds simple, but it wasn’t.

Stayed here on a business trip. First of all let me tell you that it has a really interesting set up that reminds me of a frat house.
Pros:
— Really nice rooms inside, spacious and has all basic needs
Cons:
— I was here for a business trip and wanted to rest, I wasn’t able to do that since there were kids running around the hotel throughout the day/​night and I could hear everything thanks to the paper-​thin walls
— I was excited about their complimentary drinks and that would be a pro however their beer tasted like a week old keg that you couldn’t finish last night in college and tried to have some more the next day. YUK!
— Their internet! They gave me a code to «access» their internet. However every time that I closed my computer I had to put the internet code every single time, which was a pain since I was there to do work. They need a better internet connection if they want to appeal to businesspeople.
I didn’t try their breakfast so I can’t comment on that, however people whom I was traveling with said it was nothing special. The employees at the front desk were not bad but they were not great either.
If you are there with your family and don’t really care about sleep or having trouble with the internet access I would say is OK, however if you are there for business I wouldn’t recommend it. Personally I won’t be coming back. There are other hotels around the area with similar pricing that provide far better customer service, internet access, food/​drinks and comfort.

my family and i intentionally like to stay at embassy suites because of the better breakfast compared to most of the ¾ stars hotels; and it’s reasonable rate (s). i haven’t stayed here but my wife and daughter have this weekend and reviewed their say as a-​ok. nothing special to brag.
breakfast was good but due to short staff food that ran out were not quickly replenished. for some reason the bacon were behind with the cooks. go figure. people love bacon and if you are going to be picky like that don’t offer. omelette was ok; coffee was ok. nothing stood out but enough to get 3 stars.
no matter how, my family and i will continue to give embassy suites precedence over other hotels … just our preference.

I’ve stayed at this location a few times. I haven’t had any issues. You always get a great breakfast included with the room rate and a managers reception hour. The rooms are clean and spacious. They have a decent pool and hot tub. Workout room has what you need. Overall a good hotel to stay at. See Robert at the front desk he’s really helpful.

Hotel seemed short staffed when I was there – had to wait at check-​in while the one staff member was on the phone and at check-​out, the shuttle I reserved wasn’t ready because they didn’t have enough drivers (to be fair: they did find a driver within 15 minutes and offered to pay for a taxi if they couldn’t find one).
The room was fairly comfortable and I got a good night’s sleep. Free wi-​fi came with my room rate (but I had to ask about it to get the password). I got room service for one meal and thought it was above average (burger and pub chips). As a nice benefit, they do have a free shuttle within a 3 mile radius (assuming they have a driver available!).

Honestly, not that terrible.
I was re-​routed to Chicago from Denver, so I stayed with my sister here while I tried to get a flight back to the motherland (NYC!).
Everything was great except the following: my bartender would disappear for long periods of time during the day. The house cleaner didn’t understand that I wanted the bathroom AND bedroom cleaned.
Other than that, not a bad experience with reception or the room itself. I’d come back.

Arrived on business during early morning. Unfortunately they had no room available for early check in (I am Gold HHonor). I left my number with reception desk to receive a call when room will be available but no one bothered to call me. Got my room after 2pm and what a room it was! Wallpaper were bubbling out of walls, bathroom were full of woman hair. Brought it to reception and was told no rooms available. Was about to move out but got upgraded to 2 rooms suite.

This was the last potential wedding venue I examined. Over the phone, the catering manager, Katie was very energetic and excited to have me come in. However, this property did not live up to what it could be.
The hotel is somewhat hard to find, and there is not good signage. We thought an office building was the hotel. Roomwise, everything was fine, and the free breakfast/​reception area was a nice touch. Unfortunately, the ballroom was a bit small for our guest list (100 – 120 guests). She said that we would have to move tables off the dance floor so there would be enough room when it came to dancing.
Katie did not seem very knowledgeable about the packages either. I asked her questions that other potential venues easily answered, but she was unable. This was a major strike in my book.
It seemed like there was nothing wrong with the property, but I knew I could do better elsewhere.

4÷23÷2013−4÷25÷2013
Pros: Most everything was five star. I really like the breakfast cooked to order. The suite was roomy.
Cons: Little bitty pillows on the bed. Cant stack them. Uncomfortable.
On last day discovered normal pillows in the dresser lowest drawers. No one mentioned these. I lost a lot of sleep because of those damned little pillows. On check out no one asked how was my stay.
Gid rid of those little pillows and the little mind that came up with that little idea.

I found this hotel to be just fine. It was pricey — although I stayed on @HiltonHHonors points.
The location was good for my visit to Skokie. The staff was helpful and friendly and the breakfast was better than average. The on site restaurant is better than the typical hotel restaurant as well.
My chief regret was that I forgot to make paper airplanes and launch them off the 7^th floor balcony into the huge atrium. I was looking forward to that.