Vitamin Emporium Inc

I keep coming back here. It’s amazing!

Wow, it is funny that it took this owner almost a year to respond. It is true that I did not purchase the product from that store and I never claimed that I did. I sent photos of the product which included photos of the lot number and the expiration date, that was well within current time frame. The product only had 6 capsules removed. the reason I went to this establishment in the first place is that the manufacturer directed me there to get a replacement for a defective product that they authorized. Prior to visiting, I called and confirmed with a woman who identified herself as the store manager. (Very courteous and helpful). It was the owner of the store who lacked service skills. There is never a reason to pontificate your knowledge and not even listen to a customer just to make a point. The point was made! He chose not to honor a manufacturer’s wish and listen to a potential customer’s concerns and I chose not to do business with Vitamin Emporium.
While the defect was not caused by Vitamin Emporium, they could have shown good will and accepted a return that they would have gotten full credit from the manufacturer! That is what prompted my post. If I bought a car in another state and there was a defect, the dealer in another state would make the correction, no questions asked because they get reimbursed from the manufacturer!
When I shared this story with the manufacturer, they immediately gave me a coupon for the value of the item which I was glad to spend elsewhere along with purchasing $ 200 worth of there product at better prices (including products from the same manufacturer). My review stands and I hope my comments can be construed as constructive.