Enterprise Rent-A-Car

Best service around. 2^nd time i used this location and nothing but great service! Andy took great care of me and was very good help. Already booked my next trip with them in july. Thanks guys

Worst experience ever… End of story.
Asked me to book a flight to reserve a car because we were out of state…

Enterprise/​Hillsboro called 2 hours before our scheduled rental on Christmas Eve to say that they did not have a car for us and none of the other locations in the area had a car. We were not the only customers who didn’t have cars we were told. Was that supposed to make us feel better? The district manager was going to «call me back» but he never did. So we got a car from BUDGET on SW 1^st Ave in Boca Raton. They had one car left. Budget bailed us out. Enterprise left us high and dry. Two thoughts: 1) I had asked Enterprise if the reason they did not have a car for us was because another customer didn’t return the car and kept it longer. They said No that wasn’t the reason. So clearly Enterprise overbooks, a terrible tactic that businesses do to ensure every car will be rented. 2) I called the Miami Airport Enterprise location and they had cars. This was an hour and 15 minute drive. Why were they not able to have cars sent up to Hillsboro from the Miami airport? That is something a car rental company with good customer service would have done. The customer service we got was «We just don’t have any cars, sir».

Jasmine was great! Very happy with management and customer care at this location.
After initial stress with getting a car, this location made up for it ten fold by accommodating me in every way. Sure we had to run to another nearby location in Pompano to get a car. but in the end they honored my rate and even dealt with another (Miami) location who tried to scam me when a contract adjustment needed to be made.

Enterprise took the reservation but could not hold the reservation!
We were stranded because they did not have a car for us and we are here for 5 days!
Do not depend on this location for service.