Closet Factory

If I could rate 0 stars I would. Phone calls and emails regarding a relocation went unanswered for two weeks. When they finally responded, the manager (Brian) was verbally abusive and condescending. I will be contacting the owners regarding his treatment of a customer.
Go somewhere else if you are considering having Closet Factory do an installation in Palm Beach County. They prey on the elderly community and do not deliver on promises made during sales pitches.

The consultant was great although she oversold the amount of height we needed ad we could not fit much on the top shelf. We did a few of our closets with California Closets and the rest with the Closet Factory. All looked great and then we had a flood in our villa. All of the shelves from The Closet Factory split and shredded at the bottoms about 4 «up. California Closets showed minimum damage and will not have to be replaced. When I requested a quote to replace the 4 damaged vertical panels, I was shocked that it would cost us $ 1000’s. I have decided to have a handyman cut the height of the closets to remedy the problem for very little money. I would NOT recommend this company.

We ultimately went with another company who uses better materials at a substantial savings.
Ashley, the sales rep, was responsive and very professional. The owner, Steve, was abrupt, condescending, and somewhat annoyed that he needed to be brought in to Ashley’s office to answer a question I had about what the lifetime warranty covers.
That short eye-​to-​eye conversation was enough to make me shop elsewhere. It was then that I discovered how overpriced they were.

This place rules!!! My partner and are having a wall of shelves and a Murphy bed installed. Melanie showed up at our place with brochures, ideas, and a lot of time … We talked about our needs and I should her the picture of my ideal setup! We saw her later in the week at the showroom. She spent 3 hours with us not once losing patience when we kept on changing her computer designs to meet more of our thinking (which changed a lot).
Their prices were remarkable too but to be honest I didn’t shop around cause they came recommended by a friend and I already heard about them !
I say definitely check them for closets and Murphy beds!!!

Do not use this company. They do a great job selling you on their concepts but when I comes to follow through I was really disappointed. The owner of the company «threw in» certain items and tried to charge us for them later. When I called the business with questions about my project no one is able to give any answers. Not the sales associate, the owner, the installer. The installers did not call or confirm with me before delivery. They also charged my credit card without all of the work in my house completed. They did return the money after I complained. Unfortunately, I spent more time than I should have chasing them around. I didn’t appreciate being made to feel like I was annoying them for asking normal questions, as in when will my closet doors arrive. To spend so much money on a project in my home I expected more, especially because I was promised more by the owner. All in all the craftsmanship is very good and I am pleased with the out come. But their customer service is horrible, their internal communication is a joke. The way they communicate and treat their clients needs to change. I would not recommend this company. There are plenty of other companies that do the same thing with far less of an attitude

Lori Kasten from the Closet Factory did a fantastic job designing my master bedroom closet! She listened to my needs. I asked for a beautiful «boutique» closet and she delivered. The office staff and installers were super friendly, helpful and professional. Based on my amazing experience I will be calling her back to do my entertainment center in the near future!

I called several closet companies to get bids on my project. By the time the other companies responded to my request, Closet Factory had already been to my house and presented their bid. My work schedule is very hectic. My designer Dennis Uricola worked around my schedule. He even came to my house twice after hours. He listened to everything I wanted and catered the design to my exact needs. The same cannot be said for the other bids I received. So far it had been a pleasure working with Dennis. I’m excited to see the final project.

Our pre install and sales process has been a pleasure and full of information. We compared a few companies and this one is the only one that could actually explain the process, etc.
Dennis was great.

On the basis of the final product I would have given them five stars. We love our wall unit. Unfortunately it took forever to get it done. They gave us a. firm installation date. The day before, they informed us. They were installing only the frame work, the doors would take another three to four weeks. When the installer arrived, he demanded the balance less ten percent. Citing the contract which states fifty percent down, forty percent on delivery of materials and the balance on completion. Needless to say by partner went ballistic. Reluctantly they accepted half of what was owed until the doors arrived. I would recommend this company highly if they could get their act together. Don’t make promises you can’t keep.

AVOID. Cheap, shoddy materials and they do NOT return calls after the work is done. We spent thousands of dollars on two closets — both of which are terrible. On paper, they looked okay — but there is a big difference when you actually hang clothes inside. My long dresses bend on the floor — the shelf above is permanently fixed so I can’t change it. I’m only 5’2″, so we aren’t talking about extremely long clothing! My husband’s closet was made way too short for most of his shirts (he buys regular sizes, too) and his shoes won’t even fit — he had to put them in my closet! The materials they use are cheap — you would get a better deal going to IKEA — because they look about the same but are probably much less expensive. They promised to stand behind their product, but they have yet to call us back. Go ANYWHERE else for your closets — even Martha Stewart at Home Depot would be better — at least you can adjust the modules. I’ll will never use them again. You might also want to avoid AIG Kitchen Designers, they are the same company.

Highly disappointed in this place! Saw them in a magazine and went by to see their showroom. We just purchased a home and wanted to know an estimate of what we should budget for a custom closet. Sales guy wouldn’t really give us much information and was very evasive. He kept repeating the same sales pitch over and over again but not really giving any real information. Customer service was definitely lacking. Save yourself time and energy and go elsewhere.