Lowe’s Home Improvement

What a miserable bunch of incompetent people! I can’t stress enough how bad this store and all of its employees and contractors are. They delivered an appliance, after dragging it across a walkway then broke the front entry door it had to be returned. No less than 12 calls and still waiting for the full amount of the refund. Still trying to get a new entry door, which will take till Spring while I pay extra heating bills due to the draft they created. They will be paying for the door, but who pays for the aggravation? Save yourself the headache and avoid Lowe’s. Home Depot is only a notch above them, and that’s not saying a whole lot. National Lumber or Poiriers or any other local shop will be better.

I used to frequent this Lowes instead of Home Depot because it’s much less busy than Home Depot. It turns out there’s a reason for that. I’m pretty sure this store acquires its staff from the discard pile at a medical research facility. These people are beyond brain dead. If you order anything from the store that is not immediately available on their shelves, be prepared to call 8, 9, 25 times before they even successfully understand what it is you want. «I paid for a snow blower.» «Uh-​huh.» «A month ago.» «Okay.» So, why haven’t I received it.” «Probably we haven’t put it together yet?» «Ok. When do you think that might happen.» «Not sure. What was it you wanted again?» Seriously, avoid this store at all costs. It is THE WORST.

This place gets 1 star for having stuff in stock regularly. Otherwise, it’s pretty terrible. No one is knowledgeable about any of the product or even the aisle it belongs in. No one is ever working at the paint counter and it takes 20 minutes from when you page someone until they come– literally. Same goes for the wood dept. the cashiers are slooowwwww and feisty. This store manager needs to step up the game ASAP or they are going to lose more business to the Home Depot right down the street.

I ordered an in-​stock item on
. The website showed 7 in-​stock. The product was discountinued but clearly available for purchase online. Later, a store rep. call to informed me they cannot find the product immediately, likely didn’t have it and would be forced to refund my money. The agreed to look again or locate one at another store and if that failed I would be contacted by a manager. About 15 minutes later another rep. (not a manager) called to deliver the same information as the first rep. However this rep. was uninformed, rude and non-​apologetic. Ultimately a manager informed me I could buy a lesser product at the same price… clearly a bait and switch. I notified Lowe’s customer support who informed me I would be contacted within 24 hrs to resolve the issue. It has been 4 days without contact.

The worst customer service you can imagine. Their saw has been out of commission for weeks in the lumber department. The first time I called the store, I discussed exactly what I wanted in terms of cuts and sizes, but not once did the representative mention that the saw was down. So, I got all excited and took a trip out there. I finally get to the store, and received the whiff of such apathetic workers. I get my wood and then FINALLY found someone who breaks the news that the machine is down. He told me to call the next few days.

Absolutely the WORST experience I have ever had for anything! Ordered stackable washer and dryer 3 months ago and LG took 2 months (backordered) which I was fine with. Finally schedule to have them delivered in Boston (south end) condo in a 3 story walk up and the first driver refuses to deliver them because I need a stacking kit, hoses and adapter. (later found out the stacking kit comes with the set). Basically he didn’t want to bring them up. Called Lowes and told them to just add the parts and rescheduled. Second time now I stay home between the hours the delivery company called the night before to confirm and at the hour I get a call from Lowe’s saying the delivery company’s contract won’t deliver above the fourth floor. After a heated discussion and explaining we are on the third floor he calls back the delivery company (XPO Logistics Last mile) and they assure me they’ll get delivered and reschedule for the following week. Week 3 I once again stay home from work to receive delivery and they show up. This time the driver complains there’s no parking (there’s plenty of room to double park) and he doesn’t want to get a ticket so in the meantime he spends 25 minutes contacting his supervisor to get out of making the delivery. I have had a dishwater and Refrigerator delivered to my home before and never had any of these issues. They then lie to the delivery manager at Lowes saying there are signs that say no double parking which anyone familiar with Boston knows there aren’t. I called Lowe’s delivery and once again they say they will personally look into it and resend the washer and dryer the next day so now for the 4TH time I stay home and once again at the final hour now the Lowes manager calls me to make excuses that they can’t park these large trucks in the the city of Boston and that they are looking for a smaller truck and once they do that they will reschedule. That was the final straw! I’ve been more than patient but these people are idiots. For god’s sake they have a truck rental department! And on top of that didn’t even make any attempt to compensate me for the frustration and time wasted waiting. I blame XO Logistics as much for this fiasco as Lowe’s and in the future will check with any of these stores to make sure my delivery isn’t by those lazy @#$#!

Untrained and could care less Customer Service and Cashier. Slow service, staff could care less. Worst Lowes I have ever seen. I stopped here because I was in the area. Never again!

I recently placed an online order from Lowe’s for a Weber Natural Gas grill. On the site, it clearly labels, «Delivered within 3 – 7 business days.» I thought it was reasonable enough, and placed my order. A week or so passes, and I do not receive any type of notification from Lowe’s with regards to my order, so I call their customer support line. Apparently the 3 – 7 business days, is just for delivery to their Dedham location, it would be another week before it could be delivered to my home.
Not wanting to have to wait another 7 days to receive my grill, I rented a car and drove to Lowe’s and picked up my grill. Upon assembling my grill, I noticed that they gave me the wrong model! They had given me a Propane tank grill, not the Natural Gas one which I had paid for!
Again I called Lowe’s to resolve this issue, and was told that someone would be in contact with me the following morning. The next day around 3PM, I had still not received a call, and was forced to call again! I spoke with an assistant manager at the Dedham Lowe’s location, and was informed that they would swap the grill out for me free of charge. I informed them that I would like a chat with the manager of the location to clear up the confusion, as I had wasted a good portion of my day renting a car to pick up the grill, and that their delivery details on their website was far from true. I was told that I would receive a call the following Monday from the store manager.
It is now Wednesday, over a week from the day which I expected to receive my grill, and 2 days past the day which the Lowe’s store manager should have called me back. I have yet to receive any type of call or apology from the store.
Needless to say, I would highly discourage anyone from shopping at this Lowe’s store. It is very clear that they do not care about their customers, and their customers experiences. I will never shop at a Lowe’s store ever again.

I have experienced exceptional service here from a few select employees, otherwise this one of the WORST Lowe’s stores in history. I have come here a few times in the last few weeks, and boy, during the garden season, this store gets SO busy and quality, selection, and friendliness of staff dies rapidly.
The Milford Lowe’s is just SO much cleaner, and better, so go there, and skip this gross, ignorant joint in Dedham.

i prefer Lowe’s over HD. i find the staff generally more friendly and helpful, and they would actually stop to ask if you needed help.
though for some reason, every time i go with my husband, their service drops. either we got uninformative response when asking general info about a product category, or we stood around for a floor rep to check on a grill and she took forever to come back (we didn’t wait).
they redeemes themselves when we went to check out dishwashers one time, the floor rep spent a good amount of time walking us through different models and stuff, when we were less than committal on a purchase. we got his card and wanted to give him the commission as we were ready put in an order, but when we called for him he basically said he doesn’t get commission but is happy to answer any questions we have. we ended up ordering online but were appreciative of his service. if i remember correctly, German (ger-​MAAN) is his name.
i still like this place. generally clean and very organized; haven’t had trouble locating items i was looking for. got a few good sale items on odd days (little things like $ 1 tulips!), pretty sweet!

Incompetent. Dishonest. Outrageous. 1 star is generous.
I would write all the details of dealing with both Lowes and their incompetent delivery company, but no one would believe it. The amount of excuses and outright lies from both of them to bring a refrigerator is almost comical. Suffice it to say that we bought a fridge on Monday (President’s Day), which was supposed to be delivered on Tuesday, and it’s now Sunday, and we still haven’t gotten it. We’ve been promised this fridge every day for 6 days; obviously, we were the suckers to believe them in the first place. We were told they would call, they didn’t. We were told they came, they didn’t (do you think we wouldn’t have noticed if they came or not??). They even supposedly came 40 minutes earlier than the window they gave, but they never rang the door bell or called. When WE call Lowes, they tell us that there’s too much snow. We agreed to have it cleaned, which we did; we spent 3 ½ hours clearing out all the snow and ice, and widening the area so that you could have fit a mack truck through the front door. Then they said between 10 – 12, then 12 – 2, then 1 – 3, and then never came or called. WE again called both Lowes and the delivery company and they stopped answering their phone. Finally, after 6 days of this nonsense, Lowes tells us that they have on their manifest that there’s too many icicles (B-​S!) and we said to have it delivered in mid-​March — what? We never said any such thing. I wasn’t sure whether to laugh or cry.
Needless to say, we’ve cancelled the order and bought the same fridge elsewhere, at the same price.
If I can deter anyone from getting anything at Lowe’s, this will all have been worth it. What a nut job of a place. Awful awful awful place in every possible way.

Every time I go here, the staff are very helpful and available (unlike their competition). Snowblower broke 2 days before a major 2′ storm and they had 3 in stock plus will deliver. Ordered on a Sunday evening and it was delivered at 9:15AM the following day. Can’t beat that. Tried to order some cabinet pull-​out that shows online but not in a store, customer service (at store and online) couldn’t be better.

As a tradesman I find that this Lowes has better quality lighting and electrical stock than most Home Depots, they have a great selection of plumbing fixtures and ADA grab bars, etc. Service is top notch.

All the stars for Rob. He’s a super nice guy. Always bright and cheery, super helpful. This location is pretty close to my home so it’s like a neighborhood store. The store itself is clean. They always have the landscape materials I need. They just need more people like Rob, an angel.

This lowes location is pretty well maintained and staff have all been very willing to help with finding stuff or cutting stuff (lumber, pipes).They’re super nice about offering samples (carpet, paint)
About the Garden Center:
I simply adore the variety of succulents they have here!!! The Lowes website really doesn’t do this aspect any justice. If you search for succulents, you find these pictureless placeholders titled something really weird and vague like 14 oz succulent or something.
As someone planning my own potted succulent gardens/​terrariums I loved that they had individually potted cuttings and chicks. Each of the pots had a sticker and description of the plant and the smallest cuttings went for $ 2.98.
My tip is that you have to go there just after they restock their cacti and succulents though. Unfortunately I have to complain about this, but Lowes doesn’t seem to take care of their plants after they arrive. They literally sit on the shelves and are on their own. Some of the succulents I saw had the beginning signs of spider mite infestation (webs) and there were gnat fungus flies flying around the others. Which is really sad because they REALLY have such a nice selection over there. I almost brought home some burrito donkey tail succulents but they had webbing on them. Sad.

My landlord ordered a new refrigerator for my apartment last week. I was told that it would originally be delivered between 10am-​12pm on 4/​24, no one came. It was then scheduled for between 10am-​12pm on 4/​25, no one came. Then I get a call from my landlord at 4:30pm that the Lowe’s truck is at my apartment. Neither my sister or me could be there since we both work and had no idea that is when they would be coming. The delivery truck driver told my sister that it would be delivered between 8−10am on ⁴⁄₂₆. No one came. I called Lowe’s they said it would be delivered between 2:30 and 4:30 on ⁴⁄₂₆ — I told them that no one would be there so we rescheduled for Monday, ⁴⁄₂₈ after 12pm. I spoke with a store manager the morning of ⁴⁄₂₈ and was told it would be at my house between 2 – 5, my sister received a phone call from the delivery company saying it would be delivered between 4 – 6. It’s now 6:36 and there is no refrigerator. The delivery company just called me and said that it will now be here by 8pm. This is, has been, and remains a colossal waste of time.
UPDATE: The delivery company 3PD (?) called at 6pm on ⁴⁄₂₈ and said the fridge would be delivered by 8pm at the latest. The fridge was delivered at 8:45pm.

The store itself is clean, but it is difficult to navigate. An there is never enough sales associates on the floor to assist with questions. I always find myself spending more time lost in the store looking for assistance than actually looking for the product I want to buy.

I honestly think there is a competition between Lowe’s Dedham and the Home Depot in West Roxbury on who can be the least helpful, most rude, and truly incompetent store. Right now Depot is in the lead but it’s neck and neck.
Went online to order some pine bark nuggets that the Home Depot decided they wouldn’t bring out for me today after my second online order in two days. (Yesterday’s order went well. No problem.) So online it said that the Lowe’s in Dedham had them in stock. I decided to just drive over and get them. They were nowhere to be found. One guy in the landscaping section said, without looking or checking, they didn’t have any. I then asked another fellow who tried to be helpful but we did not find any. So I went to the Customer Service Desk and asked the woman who said if the manager in landscaping said they didn’t have any, then they didn’t have any. I asked if she could check to see when they might be coming in. She said, as she was walking away to deal with someone else, that she couldn’t without an item number. What? She couldn’t look it up? Seriously? Additionally, don’t make the mistake of calling them to find out if they have something in stock because you end up on endless hold and no one ever picks up, or they hang up on you.
My advice. Hire a landscaper, and stay away from Lowe’s Dedham and Home Depot in West Roxbury.

Man do I dislike Lowe’s Dedham. I had the WORST experience here earlier this month. I ordered online to pick up at the Dedham location, my credit card was charged, email confirmation in my inbox, all good to go! I show up at the store the next day to pick up my order, the woman at customer service could not find my order. After a few minutes of her poking around in the computer, she told me that my order was canceled and that I should have received an email telling me that. Well guess what!!! No email! I asked for the manager and was met by a bumbling man that didn’t seem to know what was going on.
He had very little sympathy about the situation but after explaining to him the situation he told me he would look for another location that would have my items. He told me that Lowes in Wareham (55 miles away) had what I needed in stock. What I SHOULD have done was say, «alright, I’ll wait here while you go grab those items) but sadly, did not do that. I drove all the way out there and retrieved the necessary items.
What makes matters worse about this very unfortunate situation was that my credit card was not refunded until I called Lowes customer service and asked them to refund my card. I NEVER received a cancellation email and had to take care of the refund on my own. Lowes customer support told me that Lowes Dedham would contact me to take care of that, but they never did. After calling Lowes online support again, I demanded that they refund me.
I don’t plan to ever walk into another Lowes again. This was such an unfortunate experience. I should have never left Home Depot.

DO NOT SHOP WITH LOWES. Or at least do not shop this location.
My father received a hammock for his birthday and when we opened it, it was full of mouse poop. It was obvious the mice had been nesting in the box for a while. More than one mouse ran out of the box.
This could have been understandable as they are kept in the warehouse and lowes has a garden center. HOWEVER… Lowes has done NOTHING to take care of the issue. My brothers Mom (the person who purchased the hammock) had contacted the store right after we opened it, and they made several promises. One of which was they would come remove it the next day. My brother and I waited around ALL day and they never showed. The response we got from the store was that hey had NO RECORD of this and that because she couldn’t find the receipt there was nothing they could do. Then they said they would call her back after they had a lunch break. She NEVER received a call.
My brother has already posted on the lowes facebook page.
This is AWFUL customer service. We’ve had this stupid hammock sitting outside our house, and I’m going to be pissed if these mice end up in our house.
I will NEVER shop with lowes again.
I have managed several retail stores, and I know the importance of customer service. Lowes should learn this soon.
This is a disgusting health hazard as well.
You guys FAIL.